Medallia Zingle

4.7 (107 评论)

HT评分

100 分中的 19 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

为。。。工作 Zingle? 索赔资料

写评论

Medallia Zingle

4.8 (107 评论)

在 74 中排名第 14 位的宾客消息软件

通过一流的客户消息传递和强大的自动化提供非接触式体验。

95% 推荐度，79 家酒店推荐

超過 50% 的 Zingle’s 評論來自 United States of America。

Bell avatar Bell - AI驅動的產品分析師

我分析了Zingle的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

酒店经营者喜欢 Zingle，因为它具有有效的沟通能力，可以增强客人互动和满意度，从而提高收入和运营效率。主要优点包括无缝解决问题、提高客人参与度和提高员工工作效率。然而，一些用户指出偶尔会出现技术故障和定制限制。总体而言，Zingle 因提升客人体验、减少前台工作量和运营成本而受到称赞。

閱讀他們的評論

按細分市場的受歡迎程度

類別

4 | 特小 (1-9 房间)

2 | 小 (10-24 房间)

11 | 中等的 (25-74 房间)

19 | 大 (75-199 房间)

65 | 特大 (200+ 房间)

國家

97 | United States of America

4 | Canada

2 | Mexico

1 | Poland

類型

68 | 度假村

45 | 品牌酒店

45 | 豪华酒店

36 | 精品店

23 | 机场/会议酒店

21 | 市中心酒店

18 | 住宿加早餐旅馆

11 | 有限的服务和经济型酒店

9 | 度假出租屋和别墅

4 | 长住服务式公寓

4 | 旅馆

3 | 赌场

1 | 汽车旅馆

1 | 房车公园和露营地

地區

103 | 北美

1 | 欧洲

類別

107 | 宾客消息软件

沒找到您要找的內容嗎？

什麼是Zingle？

成立于{{founded_year}} | 总部位于{{headquarters}} | {{employee_count}} 名员工

由人工智能驱动

此描述由 AI 生成，它分析了以下来源，总结了 Zingle 产品、功能和能力的描述。利用用户生成的经过验证的数据源，我们可以为酒店经营者生成更有帮助、更现实的描述，避免促销和夸张。

来源

经过核实的酒店经营者点评

我们分析所有经过验证的产品评论，以了解和总结真实用户/酒店经营者对产品的评价，从而为买家提供比供应商提供的更准确、更相关的描述。

Zingle 评论分析: 107

阅读评论

经过验证的专家建议

我们分析行业专家的建议，请他们描述产品的最有价值的特性和功能以及关键的区别因素以及该产品最适合哪些类型的酒店，以便为买家提取独特的见解和观点。

Zingle 分析的专家建议: 0

阅读专家建议

描述由 Zingle 提供

虽然结合经过验证的用户评论和行业专家的分析来创建更加平衡的内容很重要，但供应商描述其整体公司和愿景的方式也可以揭示他们独特的观点或经营方式，这就是为什么人工智能也会吸收这些信息来添加更多的背景来描绘公司所说的内容与用户和行业专家所说的内容。

Zingle 提供的描述:

"Medallia Zingle 的实时宾客参与平台在宾客喜欢的渠道（包括 SMS 短信、Facebook Messenger 和 WhatsApp）上支持双向消息传递。立即联系酒店专家，了解如何快速部署非接触式宾客体验，以帮助缓解宾客和员工的焦虑，包括非接触式入住和退房。通过 AI 驱动技术和与 HotSOS、Opera 等的直接 API 集成进一步增强，Zingle 帮助酒店提高运营效率、提高客户服务分数并提高 RevPAR，以便他们可以花更多时间提供他们所熟知的个性化客户体验。通过帮助员工在一个屏幕上管理所有对话以及我们客户成功团队的合作，Zingle 因其易用性而受到高度评价。我们希望您能从本周开始，看看自动化与客人的智能沟通和简化员工的工作流程是多么容易。热情好客的核心仍然是人性。Medallia Zingle 的实时宾客参与平台在宾客喜欢的渠道（包括 SMS 短信、Facebook Messenger 和 WhatsApp）上支持双向消息传递。立即联系酒店专家，了解如何快速部署非接触式宾客体验，以帮助缓解宾客和员工的焦虑，包括非接触式入住和退房。通过 AI 驱动技术和与 HotSOS、Opera 等的直接 API 集成进一步增强，Zingle 帮助酒店提高运营效率、提高客户服务分数并提高 RevPAR，以便他们可以花更多时间提供他们所熟知的个性化客户体验。通过帮助员工在一个屏幕上管理所有对话以及我们客户成功团队的合作，Zingle 因其易用性而受到高度评价。我们希望您能从本周开始，看看自动化与客人的智能沟通和简化员工的工作流程是多么容易。热情好客的核心仍然是人性。"

常见问题解答

为什么供应商不能自己写描述？

它是如何工作的以及多久更新一次？

我该如何报告不准确的信息？

Medallia Zingle 的替代方案

不確定 Zingle 是否適合您的酒店？以下是一些類似的 Guest Messaging Software 供應商，可能適合您的酒店：

Zingle 沒有任何好處或用例可用

特征

统一收件箱

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
桌面应用程序（非基于网络）

使系统非常易于使用酒店经营者不需要记住每天早上登录，当有新消息/事件时，他们会直接在他们的计算机上看到通知，这样他们就不需要每 2 分钟检查一次收件箱。
共享照片
移动应用
移动友好
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

多渠道

4/5 features

Whatsapp 整合
Facebook 信使集成
短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未展示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

自动化

4/5 features

消息路由
自动回复
聊天机器人

节省时间：自动回答常见问题
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
开放式 API

其他系统访问忠诚度平台以发行、转移、兑换或交换忠诚度积分/里程的能力——这不是忠诚度计划的基本要求，但越来越受欢迎。
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

追加销售和辅助

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

任务管理

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

调查和反馈

4/5 features

消息客人调查
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

报告与分析

4/5 features

分析仪表板
客人历史
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

合规与隐私

4/5 features

自动选择加入/同意收集
安全数据保护
开放式 API

其他系统访问忠诚度平台以发行、转移、兑换或交换忠诚度积分/里程的能力——这不是忠诚度计划的基本要求，但越来越受欢迎。

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

入住前

4/5 features

聊天机器人

节省时间：自动回答常见问题
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

入住和入住后

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

后台

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

人工智能

4/5 features

聊天机器人

节省时间：自动回答常见问题
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Zingle 的評論總結

4.7

出色的

107 评论

使用方便

4.7/5

客户支持

4.6/5

投资回报率

4.5/5

执行

4.6/5

推荐用途

107

宾客消息软件在 74 个排名中排名第 14

相比 Zingle to Top Alternatives

Compare

Canary Technologies

宾客消息软件

4.8 (798 评论)

轻松与酒店客人进行大规模沟通

Compare

Duve

宾客消息软件

4.8 (603 评论)

最先进的全渠道 - WhatsApp、短信、聊天、带有自动消息和公告的电子邮件！

Compare

Actabl

宾客消息软件

4.6 (410 评论)

更多的沟通，更少的困惑

看法 top Zingle 备择方案

想知道是否 Zingle 最适合您的酒店?

告诉我们您酒店的位置、房间数量、集成和要求，我们将免费发送推荐供应商的自定义列表。

参加测验

更多的关于 Zingle

Zingle is a powerful messaging platform that offers a range of functionalities to help hoteliers enhance the guest experience. With its integrations, real-time capabilities, and automation features, Zingle streamlines communication workflows and provides a comprehensive dashboard for hoteliers to manage guest interactions effectively. Through Zingle's messaging automation, hoteliers can leverage automated messages to engage with guests, ensuring timely responses and personalized communication. This functionality is available on various mobile messaging channels, including Android and iOS, allowing hotel staff to connect with guests on their preferred devices. Zingle also supports custom fields, enabling hoteliers to gather and store specific guest information for more targeted and tailored communication. Zingle's API facilitates seamless integration with other systems, such as CRM and iPad-based applications like Hotsos. This integration enables hoteliers to access guest information and provide a more personalized service experience. The platform's automated messages and templates further enhance efficiency, allowing hoteliers to automate routine tasks and focus on delivering exceptional customer service. With ZingleMe, a customer engagement tool, hoteliers can provide guests with a convenient and streamlined communication experience. By offering business text messaging capabilities, ZingleMe allows guests to interact with hotel staff directly through SMS messaging, enhancing guest satisfaction and loyalty. Zingle's conversation filtering feature helps hoteliers prioritize and manage guest communication effectively. Internal notes can be added to keep track of important details or guest preferences, ensuring a seamless handover between staff members. Additionally, Zingle offers notifications to alert hoteliers of new messages or guest requests, ensuring prompt and efficient responses. Zingle's SMS messaging platform serves as a central hub for customer communication, offering hoteliers a unified platform to manage guest interactions across various channels. The platform's robust functionality and flexibility enable hoteliers to customize their messaging solutions to meet the unique needs of their business units. Zingle empowers hoteliers to improve the guest experience by providing a comprehensive messaging solution that enhances communication, automates workflows, and streamlines operations. Whether through its mobile messaging channels, automated messages, custom fields, or integrations with other systems, Zingle plays a vital role in elevating the guest experience and fostering positive customer engagement.

Zingle 的整合

公司	功能
SiteMinder 92% 推荐，来自 2316 家酒店	渠道经理
Little Hotelier 92% 推荐，来自 1293 家酒店	酒店管理软件
Oracle Hospitality 92% 推荐，来自 588 家酒店	物业管理系统
此集成尚未经 Zingle 验证。 Mews 91% 推荐，来自 581 家酒店	物业管理系统
此集成尚未经 Zingle 验证。 RoomRaccoon 97% 推荐，来自 554 家酒店	酒店管理软件
HOTELTIME 93% 推荐，来自 342 家酒店	物业管理系统
Stayntouch 93% 推荐，来自 205 家酒店	物业管理系统
此集成尚未经 Zingle 验证。 Crave Interactive 90% 推荐，来自 160 家酒店	客房内酒店平板电脑
Preno 95% 推荐，来自 154 家酒店	物业管理系统
Amadeus 83% 推荐，来自 154 家酒店	员工协作工具

Browse all integrations (16)

支持

未验证

Zingle 的客户支持流程尚未获得酒店技术报告的认证。我们建议在演示通话期间参考 GCSC 评分标准，以确保该供应商拥有强大的流程来支持客户。

查看支持认证

帮助中心

产品更新

2025

了解有关 GCSC 认证的更多信息

该供应商缺少关键支持信息

该供应商似乎不具备基本的支持要素。提供顶级支持的供应商为客户维护知识库帮助中心和产品更新变更日志。

请求报价

响应时间

少于一天

推荐的

95%

首选时间

早上下午晚上

首选日期

选择日期

明天 (星期一)

三月 18 (星期二)

三月 19 (星期三)

三月 20 (星期四)

三月 21 (星期五)

三月 24 (星期一)

Not sure yet

下載免費買家指南

名字

姓氏

职称工作邮箱酒店（或酒店集团）

哪个描述最适合您？

点击上面的按钮，即表示您承认、同意并同意以下内容： a) 我们的隐私政策并同意以电子方式接收通知和其他通信。 b) 我们把你的隐私当回事。您正在提供明确的书面同意 Hotel Tech Report 我们把你的隐私当回事。您正在提供明确的书面同意

您的指南已發送！

Your guide was successfully sent to .

Sorry, this functionality is only available for verified hoteliers

Medallia Zingle

什麼是Zingle？

Canary Technologies

Duve

Mews

Cloudbeds

Team Messaging

Broadcast Messaging

桌面应用程序（非基于网络）

共享照片

移动应用

移动友好

Live Translations

Website Livechat

Whatsapp 整合

Facebook 信使集成

短信短信

Website Livechat

消息路由

自动回复

聊天机器人

Broadcast Messaging

Upsell Fulfillment Tracking

开放式 API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

消息客人调查

TripAdvisor Review Partner

Guest Reviews Campaigns

分析仪表板

客人历史

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

自动选择加入/同意收集

安全数据保护

开放式 API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

聊天机器人

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

聊天机器人

Sentiment Analysis