10 個最佳 Service Metrics Group 替代品 2026
客户调查软件
0 
HT Score
Service Metrics Group 是全球领先的客户体验测量解决方案提供商，服务于各种组织和行业，包括酒店、博彩、旅游、零售和娱乐。服务包括质量保证和现场检查、客户满意度和反馈解决方案，以及在线声誉管理和审查现场监控。 Service Metrics Group 是一家私人控股公司，总部位于达拉斯/沃斯堡，在香港设有卫星办事处，业务遍及全球。
Recommended by 2 hoteliers
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All Guest Survey Software Products10 Alternatives & Competitors to Service Metrics Group
#1
Guest Service
Guest Survey Software
Guest satisfaction is a very important and decisive issue in the competition of hotels. It is one of the most influential factors in a guest’s decision to book a hotel. In fact, according to many studies, “guest satisfaction”, that is, the comments made about the hotel, is more important and decisive than the price of the hotel.
#2
Benbria
Guest Survey Software
Loop CX® 调查用于衡量客户体验，包括在线和离线的忠诚度、满意度和努力。 Loop CX 调查项目使您可以使用多种 CX 问题类型轻松设计客户体验调查，并将其分发到各种渠道，以使用信息亭以及使用电子邮件、链接、二维码、移动应用程序进行数字化收集反馈和网站。现有的调查解决方案不会按位置和/或房间汇总结果，也没有可配置的操作，让您可以参与实时对话以进行跟进并创建票证来管理问题直至解决。在调查项目中通过 Loop® 收集的见解可以在每个项目中轻松可视化，并可导出为 PDF 和其他文件格式，以支持每月和每季度的业务审查。
#3
CustomerCount
Guest Survey Software
如果客户忠诚度处于您的业务运营的最前沿，并且您正在寻找一种通用的方法来衡量这种忠诚度与您的竞争对手的对比，那么您是时候使用净推荐值调查了。凭借数十年的经验，CustomerCounter 可以消除客户忠诚度的猜测工作，并为您提供日常使用的可操作信息。
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#4
Reviewers say compared to Service Metrics Group, Loopon is
- More features
- Better for: Casinos, Motels
- More press mentions
- Worse at support
- Slower to reach ROI
- Harder to use
- Less highly recommended
- Worse for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, City Center Hotels, Airport/Conference Hotels, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts
RECENT HOTELIER RECOMMENDATIONS
Hotel Manager in Gardena (United States)
#5
#6
Reviewers say compared to Service Metrics Group, GuestRevu is
- More features
- Better for: Motels
- More press mentions
- Worse at support
- Slower to reach ROI
- Harder to use
- Less highly recommended
- Worse for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, RV Parks & Campgrounds, Vacation Rentals & Villas
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#7
#8
Everguest
Guest Survey Software
Discover the power of our Hospitality SurvAI, enhanced by EVI, our advanced AI system. Capture live feedback during stays or meals with our user-friendly surveys. Choose from built-in questionnaires or create custom surveys using a simple drag-and-drop interface. Easily share surveys via QR codes, direct email, or contact lists, ensuring you reach guests conveniently and efficiently. EVI analyzes feedback to convert sentiments into actionable data, providing deep insights into guest experiences and preferences. Save time with automatic report generation and AI-driven analysis. These features streamline processes, allowing your staff to focus on enhancing the guest experience.
#9
Customer Alliance
客户调查软件
88
HT Score
设计完美的客户沟通。根据关键日期（例如预订、入住或退房日期以及他们的客户资料）自动化您的客户收到的消息。确保您的客户在抵达前收到他们需要的信息，甚至借此机会向您的客人追加销售服务以最大化收入。
Reviewers say compared to Service Metrics Group, Customer Alliance is
- More features
- Better for: Casinos
- More press mentions
- Worse at support
- Slower to reach ROI
- Harder to use
- Less highly recommended
- Worse for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Motels, Other, Resorts, Vacation Rentals & Villas
RECENT HOTELIER RECOMMENDATIONS
#10
Reviewers say compared to Service Metrics Group, Revinate is
- More features
- Better for: Motels
- More press mentions
- Worse at support
- Slower to reach ROI
- Harder to use
- Less highly recommended
- Worse for: Bed & Breakfast & Inns, Boutiques, Branded Hotels, Casinos, City Center Hotels, Airport/Conference Hotels, Extended Stay & Serviced Apartments, Hostels, Limited Service & Budget Hotels, Luxury Hotels, Other, Resorts, RV Parks & Campgrounds, Vacation Rentals & Villas
RECENT HOTELIER RECOMMENDATIONS
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