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The average hotel runs on more than 20 different hotel management software and technology systems. That number continues to grow with the shift to cloud architectures and open API environments.  Leverage insights from top hoteliers to find the hotel management software and technologies that will grow your bookings, cut costs and improve guest satisfaction.

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We usually look to friends and colleagues to help us find the best hotel management software and technologies.  The problem is that we often don’t have immediate friends with business needs that align with our own.  Maybe they recommend a CRM that’s not geared towards hotels.  Or maybe it’s a Hotel CRM - but the product is built for multi-property brands in Asia and we’re running an independent hotel in Spain.  Our global community helps you save time by showing you authentic reviews from real users during the research process.

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With 2017 is coming to a close and budget season in full swing its time to look back and recognize the top vendors in each category in the eyes of the judges that matter most, customers. Vote for your favorite companies right on their profiles to nominate them for the 2017 HotelTechAwards. Voting is open through January 31st, 2018 when winners are announced.

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Recently Reviewed

TrustYou

Reviewed on12/11/17

THE REVIEW

"Tool is great to identify guest feedback. Switched from ReviewPro because they didn't have influence on Googl..."

"Tool is great to identify guest feedback. Switched from ReviewPro because they didn't have influence on Google and other major booking platforms."

Pros

- I can see all reviews in one page
- I can translate reviews to any language
- I can see how competitors are performing as well
- I can improve my operations by analytics results


Cons

The platform can be more user friendly I still dont know how to navigate around easily, because the tool has a lof things to offer


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    4.5/5
  • Customer Service
    5/5
  • Ease of Use
    3.5/5
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TrustYou

Reviewed on12/11/17

Clock Software

Reviewed on12/11/17

THE REVIEW

"Clock Hotel PMS always improving. Although not everything is included you a have a powerful API Rest library t..."

"Clock Hotel PMS always improving. Although not everything is included you a have a powerful API Rest library that help you integrate with other systems, to do accountability, invoicing, stats, etc. So you can always improve your management using third party solutions integrated by API Rest."

Pros

Every month we are surprised with new improvements. Door locks, IOT, self service, kiosk, REST API, etc. All this improvements are ahead of the competitors. Plus we always synced with OATs and this help to improve our rankings and bookings. A lot more to expect from this state of the art hotel system.


Cons

The web CRS works well, however needs some change in the way the guest book a room, to know the prices before actually choosing a desired date.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Clock Software

Reviewed on12/11/17

Kriya RevGen

Reviewed on12/11/17

THE REVIEW

"EXCEPTIONAL SERVICE. From ease of use to requests answered in a super fast response time, this is the best I h..."

"EXCEPTIONAL SERVICE. From ease of use to requests answered in a super fast response time, this is the best I have seen in my 20+ years in the Hospitality Industry"

Pros

We are extremely happy with all facets of the service and its people. The reports are easy to manage and the people are easy to communicate with when we need anything related to the software and explanations are always thorough. The after hours service is second to none, couldn't ask for better or quicker function and response times.


Cons

I do not have any complaints in regards to the System or Operators. There is nothing negative. I look forward to the using them for years to come and the people I deal with day to day in regards to Kriya RevGen.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Kriya RevGen

Reviewed on12/11/17

AxisRooms (Channel Manager)

Reviewed on12/11/17

THE REVIEW

"We've used AxisRooms for 3 months and it's the best Channel Manager in India that I have used. Channel Manage..."

"We've used AxisRooms for 3 months and it's the best Channel Manager in India that I have used. Channel Manager cost is very reasonable, Never go for free product check whether they are a reputable company and how many years of experience they have. Mainly support in Regional Language, because every week Mr.Naresh Kumar will call us and ask how its going, if you require any help or training the AxisRooms team is there. It has really been fantastic team work."

Pros

We were using Axisrooms channel manager since October 2017, Mr. Naresh Kumar approached us and explained every thing in regional language. we never seen this kind of support before from any channel manager company. Naresh personally helped us connecting OTA and respective Market Managers because we were new to online. Initially we struggled when Managing OTA. But after connecting Axisrooms our Inventories flows correctly to all OTAs which we have connected. We don't find any rate disparity. With in 2 seconds it sync all OTAs. Very easy to use and they have a new Tab called Inventory and pricing that's really fantastic. We continue to refer more properties to utilize it since we're such big fans. One more thing after using Axisrooms channel manager we find all our inventory exposing with OTA and Booking Engine, basically our bookings were developed day by day.


Cons

1. Very easy to update inventory, blocking inventory, Updating price, sync all OTAs in One Place.
2. Inventory Exposions really helps us in Day by Day Reservations.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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AxisRooms (Channel Manager)

Reviewed on12/11/17

Why Hotel Tech Report?

With the rise of companies like Airbnb and Expedia, technology is more important than ever to staying relevant in the hospitality industry.  Despite the fact that hotels spend more than $30B annually on technology, finding unbiased information about suppliers and products is nearly impossible.

Hotel Tech Report is a community of hoteliers and hotel technology suppliers on a mission to make it easy to find and adopt technologies through unbiased reviews from innovative hoteliers.  Our global membership spans  40+ countries, every major hotel brand and hundreds of independent hotels.

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