Leverage hospitality technology insights from the most coveted brands in the industry.

The average hotel runs on more than 20 different hotel management software and technology systems. That number continues to grow with the shift to cloud architectures and open API environments.  Leverage insights from top hoteliers to find the hotel management software and technologies that will grow your bookings, cut costs and improve guest satisfaction.

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We usually look to friends and colleagues to help us find the best hotel management software and technologies.  The problem is that we often don’t have immediate friends with business needs that align with our own.  Maybe they recommend a CRM that’s not geared towards hotels.  Or maybe it’s a Hotel CRM - but the product is built for multi-property brands in Asia and we’re running an independent hotel in Spain.  Our global community helps you save time by showing you authentic reviews from real users during the research process.

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**UPDATE**: Registration for the 2017 HotelTechAwards opens Monday October 16th

With 2017 is coming to a close and budget season in full swing its time to look back and recognize the top vendors in each category in the eyes of the judges that matter most, customers. Vote for your favorite companies right on their profiles to nominate them for the 2017 HotelTechAwards. Voting goes live on Monday October 16th.

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Recently Reviewed

Stay Delightful

Reviewed on10/17/17

THE REVIEW

"Essential for Engagement!"

"Essential for Engagement!"

Pros

StayDelightful helped us engage with our guests before they even set foot in our lobby! Their first impression of our properties is the text message they receive from us. It also helps us solicit more TripAdvisor reviews since an automatic text gets sent right to their phones.


Cons

There is not much to dislike about this service from StayDelightful's end. The things that are difficult about the service is solely on the operations end!


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    4.5/5
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Stay Delightful

Reviewed on10/17/17

Micros POS (by Oracle)

Reviewed on10/17/17

THE REVIEW

"Terrible service for the price paid"

"Terrible service for the price paid"

Pros

- Functionality is well known in the industry
- customization is possible in every aspect
- reliability is good as expected from an Oracle system


Cons

- Implementation was terrible, the team were not able to install the software properly and since the man hours were all used before opening, we did not get any on site training.
- After sales service is extremely expensive even for little changes
- Service was much better before it was bought by Oracle.


  • Ease of Use
    3/5
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Micros POS (by Oracle)

Reviewed on10/17/17

Booking.com (BookingSuite)

Reviewed on10/16/17

THE REVIEW

"BookingSuite is a functional but basic platform"

"BookingSuite is a functional but basic platform"

Pros

I like that it's really easy to use and extremely cost efficient. The technical support has been great and it's easy to use with other online tools that require tracking pixels, etc. The implementation was also a quick and seamless process.


Cons

Poor development roadmap over the past number of years. Since it’s acquisition by Priceline, their core model is not consistent with hotels that are trying to convert OTAs to direct bookers


  • Likelihood to Recommend
    0.5/5
  • Return on Investment (ROI)
    4/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Booking.com (BookingSuite)

Reviewed on10/16/17

MSI Solutions

Reviewed on10/16/17

THE REVIEW

"It was a little difficult to learn at first, but I eventually got it down"

"It was a little difficult to learn at first, but I eventually got it down"

Pros

I like that you could have multiple windows up at a time, and it was really easy to check people out. Doing journal entries was easy too.


Cons

MSI is a Property management system for hotels up to 100 rooms, and our hotel has like 200+, so it was very slow and I wouldn't recommend it for large or even mid-sized properties.


  • Likelihood to Recommend
    2.5/5
  • Return on Investment (ROI)
    3/5
  • Customer Service
    3/5
  • Ease of Use
    3/5
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MSI Solutions

Reviewed on10/16/17

Why Hotel Tech Report?

With the rise of companies like Airbnb and Expedia, technology is more important than ever to staying relevant in the hospitality industry.  Despite the fact that hotels spend more than $30B annually on technology, finding unbiased information about suppliers and products is nearly impossible.

Hotel Tech Report is a community of hoteliers and hotel technology suppliers on a mission to make it easy to find and adopt technologies through unbiased reviews from innovative hoteliers.  Our global membership spans  40+ countries, every major hotel brand and hundreds of independent hotels.

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