The average hotel runs on more than 20 different hotel management software and technology systems. That number continues to grow with the shift to cloud architectures and open API environments. Leverage insights from top hoteliers to find the hotel management software and technologies that will grow your bookings, cut costs and improve guest satisfaction.
Recently Reviewed
Stay Delightful
Improve guest satisfaction and increase ancillary revenue through a real-time, text-based customer service and hospitality management platform.
Reviewed on10/17/17
THE REVIEW
"Essential for Engagement!"
"Essential for Engagement!"
Pros
Cons
StayDelightful helped us engage with our guests before they even set foot in our lobby! Their first impression of our properties is the text message they receive from us. It also helps us solicit more TripAdvisor reviews since an automatic text gets sent right to their phones.
Cons
There is not much to dislike about this service from StayDelightful's end. The things that are difficult about the service is solely on the operations end!
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THE REVIEWER
Director of Guest Experience,
Independent
- Hawaii (United States)
- Less than 4 years experience
- Verified with email & LinkedIn
- 1 Review
Stay Delightful
Improve guest satisfaction and increase ancillary revenue through a real-time, text-based customer service and hospitality management platform.
Reviewed on10/17/17
Micros POS (by Oracle)
Point-of-sale, Direct Commerce, eCommerce, Inventory Management, and XBR
Reviewed on10/17/17
THE REVIEW
"Terrible service for the price paid"
"Terrible service for the price paid"
Pros
Cons
- Functionality is well known in the industry
- customization is possible in every aspect
- reliability is good as expected from an Oracle system
Cons
- Implementation was terrible, the team were not able to install the software properly and since the man hours were all used before opening, we did not get any on site training.
- After sales service is extremely expensive even for little changes
- Service was much better before it was bought by Oracle.
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THE REVIEWER
General Manager,
Brand
- Surat Thani (Thailand)
- More than 10 years experience
- Verified with email & LinkedIn
- 1 Review
Micros POS (by Oracle)
Point-of-sale, Direct Commerce, eCommerce, Inventory Management, and XBR
Reviewed on10/17/17
Booking.com (BookingSuite)
SaaS, digital marketing, website design, Facebook applications, mobile optimized websites, utility computing, online marketing, internet marketing, and hotel marketing
Reviewed on10/16/17
THE REVIEW
"BookingSuite is a functional but basic platform"
"BookingSuite is a functional but basic platform"
Pros
Cons
I like that it's really easy to use and extremely cost efficient. The technical support has been great and it's easy to use with other online tools that require tracking pixels, etc. The implementation was also a quick and seamless process.
Cons
Poor development roadmap over the past number of years. Since it’s acquisition by Priceline, their core model is not consistent with hotels that are trying to convert OTAs to direct bookers
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THE REVIEWER
Ecommerce Marketing Manager,
Independent
- Dublin (Ireland)
- More than 10 years experience
- Verified with email & LinkedIn
- 1 Review
Booking.com (BookingSuite)
SaaS, digital marketing, website design, Facebook applications, mobile optimized websites, utility computing, online marketing, internet marketing, and hotel marketing
Reviewed on10/16/17
MSI Solutions
We put your hotel software in the cloud, so you can access it from any web browser. That means more time for you to spend on optimizing your business and ensuring your guests receive the personal attention they expect
Reviewed on10/16/17
THE REVIEW
"It was a little difficult to learn at first, but I eventually got it down"
"It was a little difficult to learn at first, but I eventually got it down"
Pros
Cons
I like that you could have multiple windows up at a time, and it was really easy to check people out. Doing journal entries was easy too.
Cons
MSI is a Property management system for hotels up to 100 rooms, and our hotel has like 200+, so it was very slow and I wouldn't recommend it for large or even mid-sized properties.
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THE REVIEWER
Front Desk Agent,
Brand
- McFarland (United States)
- Less than 4 years experience
- Verified with email & LinkedIn
- 1 Review
MSI Solutions
We put your hotel software in the cloud, so you can access it from any web browser. That means more time for you to spend on optimizing your business and ensuring your guests receive the personal attention they expect
Reviewed on10/16/17
Why Hotel Tech Report?
With the rise of companies like Airbnb and Expedia, technology is more important than ever to staying relevant in the hospitality industry. Despite the fact that hotels spend more than $30B annually on technology, finding unbiased information about suppliers and products is nearly impossible.
Hotel Tech Report is a community of hoteliers and hotel technology suppliers on a mission to make it easy to find and adopt technologies through unbiased reviews from innovative hoteliers. Our global membership spans 40+ countries, every major hotel brand and hundreds of independent hotels.
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