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Leverage hospitality technology insights from the most coveted brands in the industry.

The average hotel runs on more than 20 different hotel management software and technology systems. That number continues to grow with the shift to cloud architectures and open API environments. Leverage insights from top hoteliers to find the hotel management software and technologies that will grow your bookings, cut costs and improve guest satisfaction.

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Which software is best for my hotel? What makes them each unique? Which products integrate with my existing systems?

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Featured Reviews

HelloShift (Staff Collaboration)

Reviewed on06/26/18

THE REVIEW

"HelloShift hotel staff app is user friendly and customizable to our hotel's needs"

"HelloShift hotel staff app is user friendly and customizable to our hotel's needs"

Pros

Works on variety of devices. User friendly, there is no complicated functions. It is customizable to our hotel's needs.


Cons

There is no option to silence the notifications on one's smartphone while not on duty. Would be nice to have an off-duty button to silence notifications for a period of time. When working on PC, you can't run the program in the background. You can't click on the notification pop-up to open the HelloShift screen.

Feature Request:
- Ability to silence notifications on smart phone while not on duty
- Ability to run program in the background on PC
- Ability to click the notification popup to directly link and open the HelloShift screen


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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HelloShift (Staff Collaboration)

Reviewed on06/26/2018

Clock PMS Suite

Reviewed on06/26/18

THE REVIEW

"We've Clock Software for 3 years at 3 properties and restaurants: intuitive PMS, POS and Booking Engine. Impl..."

"We've Clock Software for 3 years at 3 properties and restaurants: intuitive PMS, POS and Booking Engine. Implementation is really easy. Just one bit of advice, Open your mind to change what you do! It can help with making it work even easier."

Pros

All aspects of software required to run a hotel are here in one package, PMS, POS, Booking Engine , Function bookings and Channel Manager. Its all created by Clock and runs on fast cloud servers. Its easy to use and easy to train new staff. Clock's help dept are also super helpful and quick to add new updates. Clocks software runs on all types of devices and allows all our team to work easily anwhere in the hotel. We run 3 properties on Clock and its easy to navigate between all of them.


Cons

There really isn't anything that we don't like. It really is that good. If there has been anything that needed adjusting, it's been listened to and amended already. Menu choices on mobile devices could be easier to click if text size was increased or changed into a pop out and down menu.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Clock PMS Suite

Reviewed on06/26/2018

Whistle

Reviewed on06/22/18

THE REVIEW

"Service that allows you to communicate with our guests in a method that they prefer!"

"Service that allows you to communicate with our guests in a method that they prefer!"

Pros

Ease of installation and comfort of use by our staff. Allows us to build relationships with guests by using a communication method that they are comfortable with.


Cons

Very little to not like; but in conversations with the creators; they are constantly upgrading the platform and improving any areas which I felt were not as user friendly.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Whistle

Reviewed on06/22/2018

Travel Tripper (CRS)

Reviewed on06/21/18

THE REVIEW

"Travel Tripper is our preferred CRS"

"Travel Tripper is our preferred CRS"

Pros

The ease of operating the CRS and the convenience of property support to assist with problem solving through issues and discrepancies. Connectivity and realtime updates are great!


Cons

One of the drawbacks with Travel Tripper is that IT customer support can only be reached via email, which can be frustrating to not have the ability to communicate over the phone with a representative.

Telephone customer service support for IT is really the only downside worth mentioning, otherwise connectivity and realtime updates are great!

Feature Request:
- Addition of phone based IT support


  • Likelihood to Recommend
    4/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    4/5
  • Ease of Use
    5/5
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Travel Tripper (CRS)

Reviewed on06/21/2018

Why Hotel Tech Report?

With the rise of companies like Airbnb and Expedia, technology is more important than ever to staying relevant in the hospitality industry.  Despite the fact that hotels spend more than $30B annually on technology, finding unbiased information about suppliers and products is nearly impossible.

Hotel Tech Report is a community of hoteliers and hotel technology suppliers on a mission to make it easy to find and adopt technologies through unbiased reviews from innovative hoteliers.  Our global membership spans  40+ countries, every major hotel brand and hundreds of independent hotels.

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