Leverage hospitality technology insights from the most coveted brands in the industry.

The average hotel runs on more than 20 different hotel management software and technology systems. That number continues to grow with the shift to cloud architectures and open API environments.  Leverage insights from top hoteliers to find the hotel management software and technologies that will grow your bookings, cut costs and improve guest satisfaction.

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We usually look to friends and colleagues to help us find the best hotel management software and technologies.  The problem is that we often don’t have immediate friends with business needs that align with our own.  Maybe they recommend a CRM that’s not geared towards hotels.  Or maybe it’s a Hotel CRM - but the product is built for multi-property brands in Asia and we’re running an independent hotel in Spain.  Our global community helps you save time by showing you authentic reviews from real users during the research process.

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Top Hotel Tech Providers Revealed in the 2018 HotelTechAwards

Want to find out if your hotel is using the best tech?

Find out which companies took the 2018 top spots in the eyes of the judges that matter most--customers. Browse top providers across critical categories of hotel technology including: marketing, revenue management, sales and guest experience to see how your hotel tech vendors stack up.

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Recently Reviewed

MMGY Global

Reviewed on02/22/18

THE REVIEW

"Pretty standard application. However, system does not allow image sizing or auto optimization nor does it prov..."

"Pretty standard application. However, system does not allow image sizing or auto optimization nor does it provide a means to delete old or outdated images or documents. Rather they just build up clogging the system and making it time consuming to navigate."

Pros

I like having the ability to edit copy quickly within the CMS and review of finished product before publishing.


Cons

The inability to remove old files and images is frustrating. I wish the platform had easier navigation. Automatic optimization of photography and documents.


  • Likelihood to Recommend
    3/5
  • Return on Investment (ROI)
    2/5
  • Customer Service
    2/5
  • Ease of Use
    2/5
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MMGY Global

Reviewed on02/22/18

Amadeus Sales & Event Management – Advanced (Delphi)

Reviewed on02/22/18

THE REVIEW

"Delphi is easy to work with and it has everything we need"

"Delphi is easy to work with and it has everything we need"

Pros

Capacity to create a profile of customer. Ability to go to past meetings and review details. Be able to see know the needs of the client based on previews events/conferences.


Cons

Working the meeting space layout. It would be great to see the different capacities in a layout that at the same time could be sent directly from the system to the client


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Amadeus Sales & Event Management – Advanced (Delphi)

Reviewed on02/22/18

HelloShift (Staff Collaboration)

Reviewed on02/21/18

THE REVIEW

"Easy to maneuver around the HelloShift app"

"Easy to maneuver around the HelloShift app"

Pros

HelloShift is user friendly and easy to maneuver around. I like the specific task bar for each department., especially messaging one person directly.


Cons

Search history is difficult to look for specific items. If there is a past guest with a phone number - I cannot input a message.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    4/5
  • Customer Service
    4/5
  • Ease of Use
    5/5
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HelloShift (Staff Collaboration)

Reviewed on02/21/18

Amadeus Sales & Event Management – Advanced (Delphi)

Reviewed on02/21/18

THE REVIEW

"I used Delphi 2006-2010 and 2017 to present. There have been many upgrades but the concept is basic and easy ..."

"I used Delphi 2006-2010 and 2017 to present. There have been many upgrades but the concept is basic and easy to understand."

Pros

Its user friendly. You don't have to be a master at systems to learn it easily. It also displays availability in a combined field verses having to open multiple screens.


Cons

I don't like that it is a web based version. I prefer to have a quick icon on my computer that I can click on verses having to sign on through the internet every time.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    5/5
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Amadeus Sales & Event Management – Advanced (Delphi)

Reviewed on02/21/18

Why Hotel Tech Report?

With the rise of companies like Airbnb and Expedia, technology is more important than ever to staying relevant in the hospitality industry.  Despite the fact that hotels spend more than $30B annually on technology, finding unbiased information about suppliers and products is nearly impossible.

Hotel Tech Report is a community of hoteliers and hotel technology suppliers on a mission to make it easy to find and adopt technologies through unbiased reviews from innovative hoteliers.  Our global membership spans  40+ countries, every major hotel brand and hundreds of independent hotels.

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