The average hotel runs on more than 20 different hotel management software and technology systems. That number continues to grow with the shift to cloud architectures and open API environments. Leverage insights from top hoteliers to find the hotel management software and technologies that will grow your bookings, cut costs and improve guest satisfaction.
Featured Reviews
TrustYou (Reputation)
As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.
Reviewed on05/13/18
THE REVIEW
"TrustYou is a great option for guest survey data reporting"
"TrustYou is a great option for guest survey data reporting"
Pros
Cons
Great daily guest survey and data summary software that allows me to respond and track our service delivery, product and overall guest feedback replies. Love the Dashboard features that provide a wealthy of support tools.
Cons
Nothing specific to point out at this stage as our company recently launched TrustYou for all reports.
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THE REVIEWER
General Manager
brand
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San Jose (United States)
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More than 10 years experience
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Verified with email & LinkedIn
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1 Review
TrustYou (Reputation)
As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.
Reviewed on05/13/2018
Clock PMS Suite
Clock Software is all-in-one hotel solution. Key features are Cloud-based Hotel PMS, Zero-Click Sync Channel Mannager, Booking Engine for your Hotel's Website and the perfect Self Service portal for superior guest engagement.
Reviewed on05/13/18
THE REVIEW
"Clock is the best PMS I've ever worked with!"
"Clock is the best PMS I've ever worked with!"
Pros
Cons
The workflow is easy and intuitive, great API functions and a very good support and development team!
Cons
The kitchen monitor needs improvements. This is only a minor issue, overall it is hard to point a finger at anything.
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THE REVIEWER
Owner
independent
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(United Kingdom)
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More than 10 years experience
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Verified with email & LinkedIn
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2 Reviews
Clock PMS Suite
Clock Software is all-in-one hotel solution. Key features are Cloud-based Hotel PMS, Zero-Click Sync Channel Mannager, Booking Engine for your Hotel's Website and the perfect Self Service portal for superior guest engagement.
Reviewed on05/13/2018
Travel Tripper (CRS)
Comprehensive distribution and seamless connectivity in one powerful reservations platform
Reviewed on05/13/18
THE REVIEW
"Powerful Integration"
"Powerful Integration"
Pros
Cons
The platform is powerful & continuously evolving.
Ability to work around flexible smart policies, complex offers, geo-targeting functionality, and response time around support as needed remain key differentiators.
Customer Since: 2011
Usage: Weekly
Cons
Waiting on an App launch. This would be huge on multiple levels, when the team is working offline/ on the road.
Feature Requests:
- mobile app
- Give a facelift to its dashboard. Based on individual hotels, and amount of data it controls, an upgraded dashboard with shortcuts around most used reports/ functionalities/ anomalies/ actionable items would be great!
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THE REVIEWER
Vice President of Revenue & Distribution: Florida & Caribbean
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New York (United States)
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Less than 4 years experience
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Verified with email & LinkedIn
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2 Reviews
Travel Tripper (CRS)
Comprehensive distribution and seamless connectivity in one powerful reservations platform
Reviewed on05/13/2018
Screen Pilot
Screen Pilot is a distinguished collection of strategists, storytellers, and digital designers helping hotels and resorts reach new heights since 2006.
Reviewed on05/13/18
THE REVIEW
"Screen Pilot cares about our success. For our small hotel Screen Pilot has been the best company to work with..."
"Screen Pilot cares about our success. For our small hotel Screen Pilot has been the best company to work with. They take the time with every client big or small. With our previous company we were very small and limited so we didn't get the attention we felt we deserved for the money. With Screen Pilot we get very individualized attention and our money is not wasted on unnecessary ideas. Be transparent and make sure they get a good idea of how your business works. They ask us a lot of questions about the hotel, our city and all the events that occur here. You have to share as much knowledge as possible. They will make you successful but you have to put in the work and let them do their thing. And you have to spend the money to make the money. Make sure you have ample funds in your budget to achieve your goals."
Pros
Cons
* Very knowledgeable of how to optimize our website, speaking in layman's terms to understand.
* Asks questions to obtain property information in regard to renovation, rates, etc.
* Very personable and easy to work with.
* We have a limited budget but they are able to produce great results with the programs & guidelines implement to best accommodate our hotel.
Cons
* Not really a con anymore. The monthly meetings were hard to commit to but that's changed to quarterly and that's easier to keep the commitment to meet.
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THE REVIEWER
Assistant General Manager
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Las Vegas (United States)
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More than 10 years experience
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Verified with email & LinkedIn
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1 Review
Screen Pilot
Screen Pilot is a distinguished collection of strategists, storytellers, and digital designers helping hotels and resorts reach new heights since 2006.
Reviewed on05/13/2018
Why Hotel Tech Report?
With the rise of companies like Airbnb and Expedia, technology is more important than ever to staying relevant in the hospitality industry. Despite the fact that hotels spend more than $30B annually on technology, finding unbiased information about suppliers and products is nearly impossible.
Hotel Tech Report is a community of hoteliers and hotel technology suppliers on a mission to make it easy to find and adopt technologies through unbiased reviews from innovative hoteliers. Our global membership spans 40+ countries, every major hotel brand and hundreds of independent hotels.
