Amadeus Property Management vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experiences, and revenue. Both Amadeus Property Management and ThinkReservations PMS aim to streamline tasks and boost profitability, but they diverge significantly in features, user reviews, and overall market presence. Your decision hinges on your hotel’s size, segment, and specific operational needs—so which platform truly fits your property?

Is Amadeus Property Management or ThinkReservations PMS Better for Hotels?

Amadeus Property Management is a longstanding enterprise solution rooted in global distribution and large-scale hotel operations, offering a broad array of advanced features like revenue management and guest CRM. ThinkReservations, on the other hand, is tailored for small to mid-sized properties, primarily inns, B&Bs, and boutique hotels, focusing on ease of use, integrated booking, and guest communication.

Both systems aim to enhance operational efficiency, but Amadeus’s extensive integrations and distribution channels make it suitable for properties seeking global reach. Conversely, ThinkReservations emphasizes a simple, fast deployment with a strong focus on guest engagement and revenue uplift through upselling.

Despite their differences, the real deciding factor is the weight of user feedback—Amadeus’s reviews are scarce and dated, while ThinkReservations benefits from hundreds of recent, positive reviews. Are you leaning toward a proven, well-supported platform or a modern, highly-rated system?

ThinkReservations PMS vs Amadeus Property Management: Which Should Your Hotel Choose?

If your hotel is a small inn, B&B, or boutique property that prioritizes simplicity, automation, and guest communication, ThinkReservations is the better choice. Its intuitive interface, strong support network, and features like booking engine, guest messaging, and automated reminders make it ideal for properties with limited staff and a focus on direct-booking profitability.

If your hotel operates at a larger scale—luxury, branded, or city-center hotels—and requires advanced distribution, revenue management, and extensive integrations, Amadeus is better suited. Its comprehensive property management capabilities are designed to handle complex workflows, although its limited recent reviews and low overall ratings suggest potential support and usability issues for smaller teams.

In sum, choose ThinkReservations for ease, support, and direct revenue tools; select Amadeus for scalability, distribution, and sophisticated management—if you can accept the current support challenges.

Is Amadeus Property Management or ThinkReservations PMS Easier to Use?

ThinkReservations shines in usability, with a review score of 4.82/5 and a large volume of recent reviews praising its straightforward setup and clean interface. Users frequently mention how quickly staff adopt its features, citing onboarding ratings of 4.73/5 and effortless training.

Amadeus’s ease of use scores a modest 3.5/5, with some users citing a steep learning curve and inconsistent onboarding experiences. Its fewer reviews and recent activity also indicate less current user engagement.

Edge: ThinkReservations.

Which Has Better Features: Amadeus Property Management or ThinkReservations PMS?

ThinkReservations offers a broader set of features, with 24 unique functionalities such as EPoS, online check-in, guest messaging, and integrated payment terminals—features critical for operational automation and guest engagement. Amadeus’s 3 exclusive features include revenue management, on-premise deployment, and guest CRM, but they cover a narrower scope.

While Amadeus’s core offerings focus on distribution and property management, ThinkReservations delivers a comprehensive suite for small properties that want to upsell, communicate, and manage operations from a single platform.

Edge: ThinkReservations.

Which Has Better Customer Support: Amadeus Property Management or ThinkReservations PMS?

ThinkReservations consistently garners praise for its support, with multiple recent reviews rating it 4.82/5. Users describe the team as accessible, responsive, and attentive, often citing quick responses and helpful onboarding.

Amadeus’s customer support scores a 3.63/5, with reviews pointing to inconsistent service, especially noted in the Netherlands, and frustration over unresolved issues after six years. One review explicitly states, “Terrible service in the Netherlands,” highlighting ongoing support challenges.

Edge: ThinkReservations.

Which Has More Integrations: Amadeus Property Management or ThinkReservations PMS?

Amadeus’s integration library exceeds 104 verified partners, including major OTAs, revenue tools, and marketing platforms such as TripAdvisor, Expedia, and Profitroom. ThinkReservations connects with 16 verified partners, including Airbnb, TrustYou, and Stripe, but offers fewer overall integrations.

Shared integrations include key OTAs like Expedia and Tripadvisor, but Amadeus's extensive list supports larger, more complex hotel ecosystems. If your hotel relies on numerous third-party tools, Amadeus’s extensive network offers an advantage.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus Property Management or ThinkReservations PMS?

ThinkReservations overwhelmingly receives higher ratings, with a 4.88/5 score based on 356 reviews, mainly from small properties like B&Bs and inns. Recent reviews praise its ease of use, excellent support, and features that have directly increased revenues—up to 20-50% in upsell revenue.

Amadeus’s ratings are significantly lower at 2.5/5, with only 4 reviews, and no recent activity. The few reviews mention setup difficulties and support issues, indicating less user satisfaction.

Edge: ThinkReservations.

How Much Do Amadeus Property Management and ThinkReservations PMS Cost?

Amadeus does not publicly disclose its pricing, but as a large enterprise solution, its model likely involves custom quotes, implementation fees, and higher ongoing costs. ThinkReservations charges a flat fee of $500 per month, with no setup or hidden fees, making it transparent and predictable.

For small to mid-sized hotels, ThinkReservations offers a cost-effective solution with clear pricing, while Amadeus’s pricing structure may be prohibitive unless your property requires extensive distribution and management capabilities.

What Type of Hotel Should Use Amadeus Property Management?

Hotels that should consider Amadeus include:

• Large independent hotels or branded chains needing distribution across multiple channels.
• Properties with complex revenue management and guest CRM requirements.
• Hotels focused on international markets, especially in Europe and North America.
• Properties that prioritize advanced distribution capabilities integrated into their PMS.
• Teams that prefer a scalable, enterprise-level solution, and are prepared for a longer onboarding process.

Not ideal if:

• Your hotel is small or mid-sized with limited staff.
• You need a simple, quick-to-deploy PMS.
• Your property operates mainly locally or regionally without extensive distribution needs.

What Type of Hotel Should Use ThinkReservations?

ThinkReservations is ideal for:

• Small hotels, inns, B&Bs, and boutique properties seeking an easy-to-use platform.
• Hotels wanting to increase revenue through upselling and automated messaging.
• Properties that rely heavily on direct bookings and need seamless OTA integrations.
• Teams prioritizing a fast onboarding and excellent support.
• Hotels in North America, especially in the independent and family-run segments.

Not ideal if:

• Your property is large, branded, or operates across multiple regions.
• You need extensive distribution network integrations beyond the basics.
• Your hotel requires advanced revenue management modules not offered by ThinkReservations.

The Bottom Line for Hotels: Amadeus Property Management vs ThinkReservations PMS

Amadeus Property Management offers a comprehensive solution with a focus on distribution, revenue management, and CRM, ideal for large or international properties. However, its limited recent reviews and support issues make it less attractive for smaller hotels seeking straightforward management.

ThinkReservations excels in user satisfaction, support, and features tailored for small to medium properties, with a proven track record of increasing revenue, simplifying operations, and fostering guest engagement. Its high review scores and recent activity suggest a more reliable and modern option.

If your hotel values ease of use, support, and rapid deployment, choose ThinkReservations. For scalable distribution, complex management, and extensive integrations, Amadeus may be appropriate—but only if you’re prepared to navigate its higher costs and support gaps.

Note: This comparison is based on the latest available data, emphasizing recent reviews and user feedback. Always verify current pricing and feature availability with the vendors before making your decision.