Amenitiz vs. Cloudbeds HMS:
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The Decision

When choosing between Amenitiz by Amenitiz and Cloudbeds HMS by Cloudbeds, you're evaluating two platforms designed to streamline hotel management. Both address core operational needs like reservations, distribution, and guest communication, but they diverge significantly in features, market presence, and user experience. Given recent review data, one product stands out as the more reliable and comprehensive choice for your hotel.

Are you prioritizing a platform with a broader feature set, better support, and proven scalability? Or are you seeking a more budget-friendly, easy-to-implement solution with a focus on direct bookings? Let's compare both to find the best fit.

Is Amenitiz or Cloudbeds Better for Hotels?

Amenitiz, launched in 2017 and based in Barcelona, offers an all-in-one platform tailored mainly to independent hotels, B&Bs, and vacation rentals. It boasts a simplified interface, customizable websites, and a focus on direct bookings, with a high customer satisfaction score of 4.8/5 on Trustpilot. However, its review count is only 38, with recent activity zero, which limits confidence in current support and reliability.

Cloudbeds, founded in 2012 in San Diego, commands a global presence with over 1,200 reviews and a 4.62/5 rating. Its platform is renowned for its integration capabilities, automation, and scalability, serving properties from small hostels to large resorts. The company has demonstrated consistent innovation and a proven track record with awards and case studies. Given the recent surge in Cloudbeds reviews—76 in the past six months—its data is more current and trustworthy.

While Amenitiz excels in website customization and direct booking enhancements, Cloudbeds offers a broader feature set and stronger support. Do you need a flexible, all-encompassing system? Or is a niche, user-friendly solution more suitable? The choice hinges on your property’s scale and operational complexity.

Cloudbeds HMS vs Amenitiz: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, scalable management platform that integrates reservations, revenue management, and guest experience tools, Cloudbeds is the clear choice. Its extensive partner network and multi-property support make it ideal for growing or multi-site hotels.

On the other hand, if your hotel primarily seeks a simple, budget-conscious system to boost direct bookings and manage basic operations, Amenitiz could work. Its focus on website customization and easy reservation management appeals to small, independent operators with limited tech needs.

Given Cloudbeds’ dominant market presence and recent review volume, it’s better suited for hotels aiming for long-term growth and operational sophistication. Amenitiz may be more appropriate for boutique hotels or vacation rentals prioritizing quick setup and direct booking improvements.

Is Amenitiz or Cloudbeds Easier to Use?

Amenitiz scores a 4.09/5 for ease of use, with a straightforward, intuitive interface praised by users for its simplicity. Many reviews mention that staff training is quick, and the platform feels designed for hoteliers with limited tech experience.

Cloudbeds, slightly higher at 4.58/5, is also praised for its user-friendly design, with a modern interface that speeds onboarding. Users highlight its ease of navigation and reliable mobile app, which facilitates remote management. Some users note that Cloudbeds’ extensive features require initial training but ultimately lead to smoother daily operations.

Edge: Cloudbeds.

Which Has Better Features: Amenitiz or Cloudbeds?

Cloudbeds offers 49 shared features plus 41 unique ones, totaling a robust suite including revenue management, automated night audits, group bookings, multi-currency support, and advanced analytics. Its features support large, complex properties and multi-property operations.

Amenitiz provides five unique features like guest CRM, gift vouchers, integrated ID scanning, POS, and customizable websites. While these features serve smaller hotels well, they lack the depth and breadth Cloudbeds provides.

Given the detailed feature count and recent reviews praising automation and revenue tools, Cloudbeds has a decisive edge here.

Edge: Cloudbeds.

Which Has Better Customer Support: Amenitiz or Cloudbeds?

Amenitiz’s support scores 3.99/5, with reviews citing delays and difficulty in getting quick responses. Some users report frustration with support responsiveness and issues with troubleshooting, especially during onboarding.

Cloudbeds outperforms with a 4.38/5 support rating. Users repeatedly praise its fast, friendly, and professional assistance, with many reviews emphasizing support as a key factor in their satisfaction. Recent testimonials cite quick resolution times and helpful onboarding.

Edge: Cloudbeds.

Which Has More Integrations: Amenitiz or Cloudbeds?

Cloudbeds’ integration ecosystem includes 190 verified partners, covering PMS, channel managers, POS, revenue management, and more. Its extensive network supports seamless connectivity with major OTAs, payment gateways, and property systems.

Amenitiz has only five verified integrations, including Lightspeed and CheKin, limiting its extensibility. While sufficient for small operations, it doesn’t match Cloudbeds’ versatility or scope.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Amenitiz or Cloudbeds?

Cloudbeds’ overall rating of 4.62/5 comes from 1,219 reviews, with recent activity strongly supporting its reliability. Its diverse property types, from boutique hotels to hostels, rate it highly for scalability and support.

Amenitiz’s 0.5/5 rating is primarily based on 38 reviews, many of which are negative and recent. The most recent reviews highlight significant issues, making its current performance less trustworthy.

Given the volume and recency, Cloudbeds’ ratings are more representative of its quality.

Edge: Cloudbeds.

How Much Do Amenitiz and Cloudbeds Cost?

Amenitiz’s base price is $200/month with no free trial or implementation fees, making it appealing for small operators on a tight budget. Cloudbeds charges $500/month, with no trial, reflecting its more extensive features and enterprise focus.

Cost aside, consider the value derived from each platform’s capabilities and support.

What Type of Hotel Should Use Amenitiz?

• Hotels that prioritize direct bookings through customizable websites.
• Small boutique hotels or B&Bs with simple management needs.
• Vacation rentals or properties in Europe, South America, or Central America.
• Teams seeking an affordable, straightforward solution.

Not ideal if you need multi-property support, advanced revenue management, or extensive integrations.

What Type of Hotel Should Use Cloudbeds?

• Hotels and hostels aiming for scalable, integrated management.
• Properties seeking automation, revenue management, and detailed analytics.
• Multi-property operators or those expanding their portfolio.
• Hotels in North America, Europe, or globally, needing extensive integrations.

Not ideal if your operation is very small, with minimal tech requirements, or budget-constrained.

Cloudbeds vs Amenitiz: The Bottom Line for Hotels

Cloudbeds is the more versatile and reliable platform, with a comprehensive feature set, extensive integrations, and a strong support reputation. Its recent review activity confirms its ongoing commitment to innovation and customer satisfaction.

If your hotel needs a scalable, all-in-one management solution that can grow with you, Cloudbeds is the clear choice. It’s particularly suited to properties looking for automation, detailed analytics, and multi-property support.

Amenitiz remains a solid option for very small hotels or vacation rentals focused on website customization and direct bookings, but its limited recent data and feature scope make it less suitable for larger or more complex operations. If you prioritize long-term growth and operational efficiency, Cloudbeds is the more dependable investment.