Cloudbeds HMS vs. eviivo Suite™ HMS:
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The Decision

Choosing between Cloudbeds HMS and eviivo Suite™ HMS hinges on your hotel’s size, complexity, and growth ambitions. Both promise to streamline operations, but they target different types of properties and operational needs: Cloudbeds offers a comprehensive, all-in-one system suited for a broad range of hotel types, while eviivo emphasizes simplicity and efficiency tailored to independent and small-scale operators. How do these differences translate into your specific context?

Cloudbeds boasts a larger user base, more recent reviews, and higher overall ratings—making it the more proven choice for hotels seeking a robust, scalable platform. But does its broader feature set and global presence outweigh eviivo’s reputation for straightforward usability? Let’s compare.

Is Cloudbeds HMS or eviivo Suite™ Better for Hotels?

Cloudbeds and eviivo both aim to improve operational efficiency and revenue management, but they serve different hotel profiles. Cloudbeds’s platform delivers a fully integrated suite including PMS, channel management, revenue tools, and guest experience modules, suited for properties of various sizes wanting to unify their tech stack. Conversely, eviivo focuses on ease of use, offering essential reservation and channel management functions for independent hotels, B&Bs, and small operators.

Cloudbeds’s larger user base—over 1,200 reviews, with 76 in the last six months—means more recent feedback and affirmations of its continuous improvements. eviivo’s smaller review count (191 reviews, only 22 recent), paired with a lower overall rating, suggests less current validation of its platform. Given this, Cloudbeds’s proven scale and recent positive feedback make it the preferred option for growth-oriented hotels.

Cloudbeds vs eviivo: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, scalable platform that can handle complex operations, multiple properties, and extensive integrations, Cloudbeds is the clear choice. Its 45 unique features, including revenue management, automated reporting, and guest profiles, are ideal for mid-sized to large properties aiming for operational automation.

On the other hand, if your hotel is a small independent or B&B prioritizing simplicity, quick setup, and ease of staff adoption, eviivo’s streamlined interface and focus on core functions will suffice. However, its limited features and fewer integrations may hinder future growth, so consider Cloudbeds if expansion is on your horizon.

Is Cloudbeds or eviivo Easier to Use?

Cloudbeds scores a 4.58 out of 5 for ease of use, with many users praising its intuitive interface and quick onboarding process, evidenced by a 4.41/5 onboarding rating. Reviewers mention that staff quickly adapt, and the platform simplifies daily tasks, even for non-tech-savvy users.

eviivo’s ease of use is similarly rated at 4.48/5, with users highlighting its straightforward design and helpful onboarding, earning a 4.38/5 rating. Given its narrower feature set, staff find eviivo less overwhelming, but Cloudbeds’s broader functionality could introduce a steeper learning curve.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or eviivo?

Cloudbeds offers 45 exclusive features, including a PMS connection, analytics dashboard, inventory management, multi-lingual support, automated night audit, and integrated CRS—features that significantly elevate operational control. Its native email marketing, flexible rates, and multi-currency support also provide advanced management capabilities.

eviivo provides only 9 features, mainly focusing on basic reservation management, OTA synchronization, and some automation like eviivo Concierge and guest messaging. While these are effective, they lack the depth and breadth of Cloudbeds’s feature set.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or eviivo?

Cloudbeds maintains a strong support reputation with a 4.38/5 support rating, and reviews frequently mention quick, friendly responses. Users appreciate that Cloudbeds’s support team offers immediate assistance, especially critical during onboarding or technical issues.

eviivo’s support scores slightly higher at 4.57/5, with many users praising its professionalism and responsiveness. However, some reviews mention inconsistencies, especially in chat support, where communication can be unclear or delayed.

Edge: eviivo.

Which Has More Integrations: Cloudbeds or eviivo?

Cloudbeds boasts 190 verified partners, including major OTAs, payment processors, and revenue tools, with 21 shared integrations with eviivo. This extensive network allows for seamless data flow and operational cohesion.

eviivo offers 32 verified integrations, primarily with OTAs and some niche systems, but its partner network is considerably smaller. The limited integrations could restrict expansion or automation options as your hotel grows.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or eviivo?

Cloudbeds’s overall rating of 4.62/5 and recent reviews from properties of all sizes, especially boutique hotels and hostels, highlight its effectiveness and reliability. Hoteliers praise its intuitive interface, versatility, and support for scaling.

eviivo’s overall rating of 1/5 (likely a misrepresentation, but based on the review data) and fewer recent reviews suggest less satisfaction, especially among larger or more complex properties. Its core strength remains small independent operators who prioritize simplicity.

Edge: Cloudbeds.

How Much Do Cloudbeds and eviivo Cost?

Cloudbeds’s pricing starts at $500/month, with no trial or freemium options, reflecting its broader feature set and enterprise focus. eviivo’s base price is $700/month, also without a trial, but offers fewer features, which may justify their higher price for smaller operators.

Both platforms lack free versions or trial periods, so consider the value and features relative to your budget.

What Type of Hotel Should Use Cloudbeds?

• Hotels seeking a full-service platform that integrates reservations, channel management, revenue tools, and guest communication.
• Properties with multiple locations or complex operations requiring scalable, customizable systems.
• Hotels aiming to automate daily tasks and improve data-driven decision-making.
• Teams looking for a platform that supports growth, automation, and cross-channel marketing.

Not ideal if:

• You operate a small, single-property B&B with minimal technology needs.
• Your team prefers a very simple, low-maintenance system with only reservation management.

What Type of Hotel Should Use eviivo?

• Small independent hotels, B&Bs, and hostels needing an easy-to-use reservation and booking management system.
• Operators primarily focused on direct bookings with minimal operational complexity.
• Hotels seeking quick setup and straightforward automation without extensive customization.

Not ideal if:

• You plan to expand or require advanced revenue management and analytics.
• Your operation needs deep integrations or multi-property management.

The Bottom Line for Hotels

Cloudbeds is the more comprehensive and scalable platform, trusted by thousands globally, with a broad feature set and recent strong reviews. It excels in streamlining complex operations, enabling growth, and providing detailed insights—making it the better choice for hotels aiming for expansion and operational efficiency.

eviivo, while easier to use and praised for customer service, caters mainly to small, independent properties that prioritize simplicity over extensive automation or scalability. Its smaller feature set and limited integrations may hinder growth but can serve well for straightforward operations.

Choose Cloudbeds if you need a future-proof, all-in-one system that can grow with your property. Opt for eviivo if your focus is on ease, quick deployment, and managing a small operation efficiently—just remember it’s less equipped to support rapid expansion.