Aven Hospitality Retailing vs. Turneo:
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The Decision

When evaluating upselling software for your hotel, the core question is whether you need a platform that offers extensive retail capabilities and integrations or one that specializes in in-destination activity management. Both products aim to increase revenue and improve guest experience but diverge significantly in scope and focus. Aven Hospitality Retailing and Turneo tackle similar challenges but from different angles—do you want a retail-oriented solution or a guest experience-centric platform?

Ultimately, your choice will hinge on your hotel’s specific needs: broad retail expansion or targeted activity upselling. Are you prepared to prioritize one over the other?

Is Aven Hospitality Retailing or Turneo Better for Hotels?

Aven Hospitality Retailing is designed to help your team diversify revenue streams beyond room sales by selling goods, services, and experiences with a unified checkout system. It handles everything from spa bookings to late checkouts, with a focus on retailing ancillary spend, and boasts a 0/5 overall rating based on one review, which doesn’t provide recent data.

Turneo, on the other hand, concentrates on managing and upselling in-destination activities, including tours, dining, transfers, and rentals. It has a significantly higher recent review count (24 reviews in the last six months) and a high overall rating of 76.28, indicating stronger user confidence.

While Aven Hospitality emphasizes retailing across a broad spectrum, Turneo excels at selling local experiences and activities. Which of these priorities aligns better with your property’s revenue strategy?

Aven Hospitality Retailing vs Turneo: Which Should Your Hotel Choose?

If your hotel needs to expand revenue through retailing a wide variety of goods and services—like spa products, policies, or late checkouts—Aven Hospitality is the clear pick, especially if you value an integrated checkout process. It’s best suited for luxury hotels aiming to upsell beyond just local experiences or in-room services.

If, however, your property primarily seeks to boost bookings for tours, excursions, or local activities directly through your website, Turneo is the better fit. Its platform supports in-destination activity management, real-time availability, and seamless guest booking, ideal for resorts or hotels with a focus on guest experiences.

For properties that want to upsell both experiences and retail items, a combined solution might be necessary, but based on current ratings and reviews, Turneo offers a more proven track record.

Is Aven Hospitality Retailing or Turneo Easier to Use?

Both platforms are rated 5/5 for ease of use, indicating intuitive interfaces and straightforward onboarding processes. Aven Hospitality’s review highlights its "pretty intuitive" reservation system and "excellent" support, with no major complaints.

Turneo also earns a near-perfect score for ease of use, with recent reviews praising its sleek, user-friendly interface and efficient customer support. Its onboarding process is rated 4.92/5, and reviews mention how quickly staff adapt to its features.

Edge: Tie — both products are highly rated for usability and implementation.

Which Has Better Features: Aven Hospitality or Turneo?

Aven Hospitality offers unique features like Automated Fulfillment Task Routing and Dynamic Upgrade Pricing, which are absent in Turneo. These enable more tailored upselling workflows and dynamic pricing adjustments, essential for maximizing retail revenue.

Turneo’s strengths lie in Offer Orchestration (covering the entire guest journey), a Multi-Property/Chain Dashboard, and Multi-Channel Delivery via email, SMS, WhatsApp, and chat—features that support complex, multi-property operations and guest communication channels.

With 8 shared features, each platform offers core upselling functionalities, but Aven Hospitality’s advanced retail-specific options and Turneo’s comprehensive experience management give them different strategic advantages.

Edge: Turneo, due to its broader suite of in-stay and multi-channel features.

Which Has Better Customer Support: Aven Hospitality or Turneo?

Both products boast exceptional support ratings: Aven Hospitality with a perfect 5/5 and Turneo with 4.96/5. Recent reviews for Aven Hospitality praise its "very communicative" support team, emphasizing help during onboarding and feature requests.

Turneo’s support is highly responsive, with users noting the team’s commitment to ongoing improvements and prompt assistance. Reviewers appreciate the continuous updates and user-centric development approach.

Edge: Aven Hospitality, slightly edging out due to a perfect support score backed by recent positive reviews.

Which Has More Integrations: Aven Hospitality or Turneo?

Aven Hospitality’s extensive integration network includes 80 verified partners, such as Visual Matrix PMS, Profitroom, Koddi, WebRezPro, and Lighthouse, enabling it to connect with many existing hotel systems.

Turneo, by contrast, currently has no verified integrations, limiting its ability to connect with other hotel management systems. This can increase manual work or require additional custom integrations.

Edge: Aven Hospitality, with a significantly larger and more established integration ecosystem.

Which Do Hoteliers Rate Higher: Aven Hospitality or Turneo?

Despite Aven Hospitality’s zero/5 ratings, this is based on just one review and not recent. Turneo, however, has 24 reviews in the last six months with a high rating of 76.28, indicating strong and recent user satisfaction.

Turneo’s user feedback emphasizes its ease of booking, personalization, and operational efficiency, especially in the tourism and resort segments. Aven Hospitality’s limited review data makes it difficult to assess current hoteliers’ satisfaction.

Edge: Turneo, due to the volume and recency of positive reviews.

How Much Do Aven Hospitality and Turneo Cost?

Aven Hospitality’s pricing starts at $600 monthly, with no free trial or freemium model available. The cost reflects its comprehensive retail capabilities and enterprise focus.

Turneo offers its platform at $100 monthly, also without a free trial, making it a more affordable option for smaller or mid-sized hotels seeking activity upselling. Its lower price point makes it accessible but may limit some advanced retail functions.

What Type of Hotel Should Use Aven Hospitality?

• Hotels that want to diversify revenue streams beyond rooms, such as luxury or boutique properties expanding into retailing goods and services.
• Teams aiming for an all-in-one retail management solution that supports selling policies, experiences, and merchandise.
• Hotels that prioritize integrated checkout and inventory management.
• Larger properties with complex retail operations needing automation, like dynamic upgrade pricing.

Not ideal if your hotel is primarily focused on local experiences or in-destination activities without a significant retail component.

What Type of Hotel Should Use Turneo?

• Resorts, hotels with in-destination activities, or properties specializing in guest experiences like tours and excursions.
• Hotels seeking to streamline activity booking, from external vendors to on-site experiences.
• Teams that want to offer personalized activity suggestions with AI-driven recommendations.
• Hotels that operate multiple properties or chains and need centralized dashboards and multi-channel communication.

Not ideal if your core revenue depends mainly on retailing goods or policies outside of guest experiences, or if your hotel has limited activity offerings.

Aven Hospitality vs Turneo: The Bottom Line for Hotels

Aven Hospitality Retailing excels as a comprehensive retail and ancillary sales platform, ideal for luxury, boutique, or large properties looking to boost revenue through diverse retail offerings. Its extensive integrations, automation features, and high customer support make it suitable for hotels seeking an all-encompassing retail solution.

Turneo is a specialized platform for managing and upselling local experiences and activities, with a proven track record from recent reviews. Its intuitive interface, AI-driven recommendations, and broad activity support make it the go-to choice for resorts and hotels emphasizing guest experiences and in-destination bookings.

If your priority is expanding retail revenue across multiple channels and products, choose Aven Hospitality. If your focus is on elevating guest experiences through activity management and seamless booking, Turneo is the stronger contender.