Beds24 vs. Cloudbeds HMS:
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The Decision

Choosing between Beds24 and Cloudbeds HMS boils down to your hotel’s operational needs, size, and growth ambitions. Both products aim to streamline hotel management and reservations, but their capabilities, user experience, and market presence differ significantly. Beds24 offers a flexible, budget-friendly option for smaller or niche properties, while Cloudbeds dominates with a robust, more recent review base and extensive features. Are you prioritizing ease of use and a proven platform, or seeking a highly customizable solution for diverse operations?

Is Beds24 or Cloudbeds Better for Hotels?

Beds24 and Cloudbeds both serve hotels and vacation rentals, but they diverge sharply in review volume and recency. Beds24, founded in 2006, has zero recent reviews and a low overall rating, indicating limited current customer feedback and possibly outdated perceptions. Conversely, Cloudbeds, founded in 2012, boasts over 1,200 reviews with a recent surge of 76 reviews in the last six months, giving it a clear edge in current user satisfaction. Do you want a platform backed by active, recent user experiences or one with minimal recent feedback?

While Beds24 emphasizes its channel management and automation for various property types, Cloudbeds’ comprehensive approach combines PMS, revenue management, and integrations, making it more appealing for hotels seeking an all-in-one system. Which features are most critical to your hotel’s daily operations — basic channel control or a fully integrated platform? This contrast highlights where they truly differ.

Beds24 vs Cloudbeds: Which Should Your Hotel Choose?

If your hotel manages vacation rentals, hostels, or small boutique properties with a tight budget, Beds24’s lower price point and simple channel management features might suffice. But if you need a scalable, feature-rich platform with proven growth capabilities, Cloudbeds is the clear winner, especially given its high user rating (4.62/5) and recent positive reviews emphasizing ease of use and support. For properties emphasizing guest experience and automation, Cloudbeds offers more.

For hotels prioritizing extensive integrations, automation, and a large support network, Cloudbeds’ 190 verified partners and feature set—like revenue management, online check-in, and multiple languages—make it the more comprehensive choice. Beds24’s niche features, such as gift vouchers, are interesting but less impactful at scale. Do you need a platform that’s ready to grow with your hotel? Cloudbeds fits that mold better.

Is Beds24 or Cloudbeds Easier to Use?

Customer reviews consistently rate Cloudbeds as highly intuitive, with a 4.58/5 ease-of-use score and recent reviews praising its user-friendly interface. Support ratings confirm its ease of onboarding, with many users noting how quickly staff adapt. Beds24, on the other hand, scores a 0/5 in ease-of-use, with no recent reviews to validate its usability, suggesting it may be outdated or less friendly for new users.

Cloudbeds’ modern, mobile-optimized design, combined with a dedicated onboarding process, means your team can start managing reservations and operations faster. Edge: Cloudbeds.

Which Has Better Features: Beds24 or Cloudbeds?

Cloudbeds offers 59 features exclusive to its platform, including revenue management, inventory control, online check-in, and integrated CRS, which Beds24 lacks entirely. Beds24’s unique feature, gift vouchers, is minor compared to Cloudbeds’ extensive suite, which includes automated night audits, group booking management, and native email marketing.

The sheer number of features in Cloudbeds—covering reservations, revenue, payments, and guest engagement—makes it a more versatile choice for hotels seeking an all-in-one system. Beds24’s core channel management and automation are useful but less comprehensive. Edge: Cloudbeds.

Which Has Better Customer Support: Beds24 or Cloudbeds?

Cloudbeds’ support scores are notably higher at 4.38/5, with many recent reviews praising quick, professional assistance and responsive onboarding. Review quotes highlight how Cloudbeds’ support team is attentive and helps resolve issues swiftly, critical during busy periods.

Beds24 offers no recent reviews, making it difficult to assess support quality. Given Cloudbeds’ recognition with awards and a large support team, it’s clear support quality favors Cloudbeds. Edge: Cloudbeds.

Which Has More Integrations: Beds24 or Cloudbeds?

Cloudbeds boasts 190 verified partners, including major OTAs, revenue management, and POS systems, with many shared integrations. Beds24’s 19 verified partners cover essential channels like Airbnb and Vrbo but lag significantly behind in breadth and variety.

This extensive integration ecosystem in Cloudbeds simplifies operations, reduces manual work, and enhances data accuracy. If your property relies on numerous external systems, Cloudbeds’ larger network provides more flexibility and future-proofing. Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Beds24 or Cloudbeds?

Cloudbeds’ recent reviews and high ratings (4.62/5 overall, 4.58/5 ease of use) indicate strong user satisfaction across diverse hotel types. Larger properties, boutique hotels, and hostels frequently praise its intuitive interface, reliable support, and automation capabilities.

Beds24’s lack of recent reviews and lower ratings suggest less current user confidence. For properties seeking proven satisfaction and ongoing support, Cloudbeds is the superior choice. Edge: Cloudbeds.

How Much Do Beds24 and Cloudbeds Cost?

Beds24 charges a flat starting fee of $100, with no trial options, making it more budget-friendly. Cloudbeds’ base price begins at $500 monthly, with no trial, positioning it as a premium product.

While Beds24 may appeal to budget-conscious small properties, Cloudbeds’ higher price reflects its extensive features and support. Larger or growth-oriented hotels should consider the value in Cloudbeds’ broader capabilities.

What Type of Hotel Should Use Beds24?

• Hotels managing vacation rentals, hostels, or small B&Bs with limited budgets.
• Properties that need basic channel and reservation management without complex automation.
• Teams comfortable with less support and fewer features.
• Not ideal if you require advanced revenue management, integrations, or automation.
• Not recommended for large, multi-property groups seeking scalability.

What Type of Hotel Should Use Cloudbeds?

• Hotels of all sizes looking for a unified platform covering reservations, revenue, and guest experience.
• Properties aiming to automate and streamline daily operations.
• Hotels needing extensive integrations with OTAs, POS, and revenue tools.
• Teams that value ease of onboarding and ongoing support.
• Not ideal if your operation is small, with minimal automation needs, or on a strict budget.

Cloudbeds vs Beds24: The Bottom Line for Hotels

Cloudbeds emerges as the clear leader, offering a full-featured, well-rated platform with recent positive reviews and extensive integrations. It’s suitable for hotels that want to grow, improve guest experiences, and reduce manual workload.

Beds24’s lower cost and niche features may appeal to smaller, budget-sensitive properties with straightforward needs, but its lack of recent reviews and limited features place it at a disadvantage. For most hotels aiming for efficiency and scalability, Cloudbeds is the safer, smarter investment.

In summary, if your hotel values proven support, a broad feature set, and recent positive customer feedback, Cloudbeds is the superior choice. Beds24 may serve smaller operations on a tight budget, but it lacks the recent validation and extensive capabilities that many modern hoteliers now demand.