BeMyGuest CRS vs. Counter:
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The Decision

Your hotel is evaluating two property management solutions — BeMyGuest CRS by Vision S.r.l. and Counter by Counter — to streamline operations and enhance guest experience. Both products aim to simplify booking management, but they diverge significantly in scope, target audience, and maturity. BeMyGuest CRS primarily serves travel operators and agencies with specialized tour and activity management, whereas Counter focuses on hostels with a straightforward, easy-to-use PMS. Which one aligns better with your property’s needs?

While BeMyGuest CRS offers a comprehensive suite tailored for complex tours and multi-channel distribution, Counter's simplicity and focus on hostel-specific features make it more accessible for small to mid-sized hostels. So, which solution truly fits your hotel’s operational scale and growth plans?

Is BeMyGuest CRS or Counter Better for Hotels?

BeMyGuest CRS and Counter differ fundamentally in their target use cases and feature depth. BeMyGuest CRS is designed to handle intricate tour packages, multi-channel distribution, and customer relationship management, making it ideal for travel agencies, tour operators, or hotels offering extensive excursions. Counter, on the other hand, is a lightweight, no-cost PMS built for hostels, emphasizing ease of use, check-in/check-out management, and basic reservations.

BeMyGuest CRS’s lack of recent reviews and a low overall rating (0/5) pose a concern, especially when more recent data is unavailable. Counter’s higher ratings — a 4.73/5 overall rating, with 54 reviews and fresh feedback in the last six months — provide a clearer picture of current user satisfaction. Given the recent reviews, Counter's more reliable performance data makes it the stronger choice for most hoteliers.

Are you seeking a specialized system for tours and activities or a straightforward PMS for daily hostel operations?

Counter vs BeMyGuest CRS: Which Should Your Hotel Choose?

If your hotel needs an easy-to-use, operational PMS primarily for guest management, reservations, and basic reporting, go with Counter. It’s ideal for hostels, budget hotels, or properties with limited tech staff, especially given its mobile-friendly interface, automated features like POS integration, and a user-rated 4.6/5 for ease of use.

If your hotel operates at a larger scale or offers complex tour packages, multi-channel distribution, and customer relationship management, BeMyGuest CRS could be more suitable — but only if your team is prepared to navigate its zero-rated review environment and potential implementation hurdles. The lack of recent reviews suggests less confidence in current performance, making Counter the safer choice for immediate needs.

In summary, for simplicity and proven recent performance, Counter is the clear winner. For specialized tour management with extensive integrations, be aware of the potential risks with BeMyGuest CRS.

Is BeMyGuest CRS or Counter Easier to Use?

Counter scores an impressive 4.6/5 for ease of use, with users praising its intuitive, mobile-friendly interface and quick onboarding. Hoteliers report that staff can learn it rapidly, and the system's simplicity reduces training time and errors, with reviews highlighting the platform’s clean, straightforward calendar and booking management.

BeMyGuest CRS’s ease of use is difficult to evaluate due to no recent reviews and a rating of 0. This lack of data leaves uncertainty about its current user experience, especially compared to Counter’s well-documented usability. Based on available information, Edge: Counter.

Which Has Better Features: BeMyGuest CRS or Counter?

Counter offers 19 features exclusive to its platform, including channel management, integrated payment processing, booking engine, house-keeping modules, group bookings, multi-currency and multi-lingual support, and a mobile app. These features directly address hostel and small hotel operational needs, providing an all-in-one management workspace.

BeMyGuest CRS provides no verified features in the available data, and its focus appears to be on tour and activity management for travel operators rather than hotel-specific functions. Given Counter's extensive feature set tailored for hostel management, the edge clearly goes to Counter.

Which Has Better Customer Support: BeMyGuest CRS or Counter?

Counter’s customer support scores an exceptional 4.96/5 based on 54 recent reviews, with hoteliers frequently praising its responsiveness and helpfulness, citing specific support staff like Evelyn and Max. Users describe support as prompt, friendly, and effective, which is crucial for small teams relying on quick resolutions.

BeMyGuest CRS’s support rating is unavailable, and with no recent reviews, confidence in their support quality is limited. The consistent praise for Counter’s support makes it the more reliable option. Edge: Counter.

Which Has More Integrations: BeMyGuest CRS or Counter?

Counter integrates with 7 verified partners, including Stripe, Goki, Cloudbeds, and SiteMinder, covering payment processing, channel management, and access control. This variety enables your hotel to connect smoothly with popular platforms and streamline operations.

In contrast, BeMyGuest CRS has no verified integrations listed, limiting its connectivity options. For hotels seeking flexible, multi-platform integration, Counter’s partner network provides a tangible advantage. Edge: Counter.

Which Do Hoteliers Rate Higher: BeMyGuest CRS or Counter?

Counter’s overall rating of 4.73/5 based on 54 recent reviews reflects strong, current user satisfaction, especially among hostel properties. Review quotes praise its ease of use, automation, and support, with some describing it as “the best PMS for hostels.”

BeMyGuest CRS has no recent reviews or ratings, making it impossible to assess modern user sentiment. Given the recent feedback, Counter’s higher and more recent ratings set it apart as the preferred choice for hoteliers.

How Much Do BeMyGuest CRS and Counter Cost?

Both products do not list explicit pricing details, suggesting that costs may vary based on property size, features, or custom agreements. BeMyGuest CRS is not offered as a freemium, and no trial information is available, which could complicate evaluation.

Counter’s pricing model is also not directly disclosed but is implied to be accessible since it is free and easy to use, especially for hostels and small hotels. For clear budget planning, reaching out for custom quotes from both providers would be advisable.

What Type of Hotel Should Use BeMyGuest CRS?

• Hotels that operate multiple tours and activity packages alongside their accommodation.
• Travel agencies or tour operators managing complex itineraries and customer relationships.
• Properties seeking to expand their distribution channels for tours.
• Hotels with the resources to implement and train staff on a specialized system.

Not ideal if:

• Your property primarily needs simple reservation management.
• You prefer a platform with recent, high-rated reviews.
• Your team has limited technical support or staff capacity.

What Type of Hotel Should Use Counter?

• Hostels, budget hotels, and small properties seeking an affordable, straightforward PMS.
• Teams that prioritize ease of use, quick onboarding, and mobile management.
• Hotels looking for automated features like POS, online check-ins, and integrated payments.
• Properties that want a system with excellent support and recent positive reviews.

Not ideal if:

• Your hotel requires advanced revenue management or complex group bookings.
• You operate in regions with limited integration options.
• You need a system with a deep focus on tour or activity management.

The Bottom Line for Hotels

BeMyGuest CRS and Counter serve different markets and needs. BeMyGuest’s focus on tours and complex distribution makes it suitable for agencies or larger hotels with extensive activity offerings, but its lack of recent reviews and verified features raises questions on current performance.

Counter stands out with a proven, highly-rated, recent user base, offering a simple, feature-rich PMS tailored for hostels and small hotels. Its positive reviews, ease of use, and support make it a safer, more immediate choice for most properties.

Choose BeMyGuest CRS if your operational focus is on managing tours and activities at scale, and you're prepared for a potentially steeper learning curve. Opt for Counter if you want an accessible, reliable system that improves your daily operations without complexity or risk.

In conclusion, for most hoteliers seeking a modern, well-supported PMS with active user feedback, Counter is the recommended solution. BeMyGuest CRS may fit specialized needs but requires careful consideration given the limited recent review data.