Big Fish Internet vs. Cendyn Web:
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The Decision

Choosing the right website design platform is crucial for your hotel’s digital success. Both Big Fish Internet and Cendyn Web aim to improve your online presence, but they approach this goal differently. Big Fish Internet offers a management system focused on website creation and hosting, whereas Cendyn Web combines design with comprehensive marketing tools to boost engagement. Which solution better fits your hotel’s needs?

Is Big Fish Internet or Cendyn Web Better for Hotels?

Big Fish Internet is a cloud-based platform that simplifies website management with an emphasis on security, ease of use, and content updates. Its core strength lies in providing a straightforward site management experience, especially for smaller hotels or those looking to maintain basic websites.

Cendyn Web, however, offers a rich feature set designed to drive guest engagement through dynamic content, personalized experiences, and integrated marketing tools. It caters to hotels seeking to differentiate their brand and increase direct bookings through a more sophisticated, artful digital presence.

While Big Fish Internet’s reviews are limited and lack recent feedback, Cendyn Web’s 11 recent reviews and 4.64 customer support score suggest it is a more actively supported and tested platform. Do you need a simple website or a marketing-driven site that actively converts visitors into guests?

Big Fish Internet vs Cendyn Web: Which Should Your Hotel Choose?

If your hotel needs a straightforward, secure website management system with minimal complexity, Big Fish Internet might seem appealing. Its zero-rated reviews and focus on content management make it suitable for hotels prioritizing simplicity and reliability.

But if your hotel aims to increase direct bookings, engage guests with personalized content, and utilize a broad array of marketing tools like SEO, PPC, and social media management, Cendyn Web is the better choice. Its 44 features—including email marketing, content audit, and conversion widgets—serve these goals better, especially for mid-sized or luxury properties.

For hoteliers seeking scalability and marketing capabilities, Cendyn Web’s reviews, recent activity, and higher ratings indicate it is a more proven, comprehensive tool. Conversely, Big Fish Internet’s lack of recent reviews and features may limit its future growth potential.

Is Big Fish Internet or Cendyn Web Easier to Use?

Cendyn Web scores 4.55/5 for ease of use, supported by positive reviews highlighting its intuitive design and quick onboarding. Reviewers note that staff find it straightforward to adopt, with helpful guidance from the support team.

Big Fish Internet’s usability remains unverified due to no recent reviews or ratings. Given Cendyn’s strong support score of 4.64/5 and recent positive feedback, it’s clear that Cendyn is currently the easier platform for staff to learn and operate.

Edge: Cendyn Web.

Which Has Better Features: Big Fish Internet or Cendyn Web?

Big Fish Internet offers no unique or additional features beyond basic website management, focusing solely on website hosting and content updates. In contrast, Cendyn Web provides 44 features, including SEO, PPC, social media integration, content audit, booking engine, and marketing automation.

Cendyn’s extensive feature set enables your hotel to run more sophisticated marketing campaigns, optimize content, and personalize guest experiences. If you require advanced website capabilities, Cendyn clearly outpaces Big Fish Internet.

Edge: Cendyn Web.

Which Has Better Customer Support: Big Fish Internet or Cendyn Web?

There is no recent support rating for Big Fish Internet. Conversely, Cendyn Web scores a 4.64/5 for customer support, with reviews praising the team’s responsiveness and helpfulness. Customers mention quick responses, professional guidance, and proactive support, especially from team members like Anurag Badola and Marjorie.

Given that support quality is critical for maintaining a website’s performance and resolving issues swiftly, Cendyn’s higher ratings and recent positive reviews give it a decisive edge.

Edge: Cendyn Web.

Which Has More Integrations: Big Fish Internet or Cendyn Web?

Big Fish Internet lists no verified integrations, limiting its ability to connect with other hotel systems or marketing tools. Cendyn Web boasts 116 verified partners, including popular PMS, booking engines, and marketing platforms like Priority Software, RoomRaccoon, and Google Analytics.

The extensive integrations allow your team to streamline operations, unify data, and enhance marketing efforts. For hotels seeking a connected, data-driven web presence, Cendyn’s integration ecosystem is significantly more robust.

Edge: Cendyn Web.

Which Do Hoteliers Rate Higher: Big Fish Internet or Cendyn Web?

With zero reviews and no recent feedback, Big Fish Internet’s rating remains unverified. Cendyn Web, however, has a 96% likelihood to recommend rating based on recent reviews, along with a high NPS score of 8.55/10.

Hotels across various segments—luxury, boutique, city center—appreciate Cendyn Web’s support and feature set, making it the more trusted and highly-rated choice among active users.

Edge: Cendyn Web.

How Much Do Big Fish Internet and Cendyn Web Cost?

Big Fish Internet does not publicly disclose pricing, suggesting a custom quote approach. Cendyn Web costs $800 per month, with no free trial or implementation fee, making upfront budgeting straightforward.

Given the clear pricing structure for Cendyn, hotels can better assess the cost against potential revenue gains from enhanced marketing features.

What Type of Hotel Should Use Big Fish Internet?

• Hotels that need a simple, reliable website management platform.
• Small properties with limited marketing or customization requirements.
• Hotels prioritizing security and straightforward content updates.
• Teams seeking an easy-to-maintain site without extensive integrations.

Not ideal if your hotel aims for advanced marketing, personalization, or scalability.

What Type of Hotel Should Use Cendyn Web?

• Hotels aiming to increase direct bookings through personalized content.
• Properties looking to implement integrated marketing campaigns (SEO, PPC, social media).
• Hotels that want a visually engaging, dynamic website that reflects their brand story.
• Larger hotels or resorts that benefit from extensive integrations and advanced analytics.

Not ideal if your hotel prefers a basic, low-cost website without marketing features or customization needs.

The Bottom Line for Hotels

Big Fish Internet offers a simple, secure platform, but its lack of recent reviews, features, and integrations limits its long-term appeal. It’s suitable for smaller hotels that need minimal management and focus on security.

Cendyn Web is a comprehensive, feature-rich platform trusted by hotels across multiple segments. Its recent reviews, high support ratings, and extensive integrations make it the superior choice for hotels aiming to grow their digital reach and revenue.

If your hotel needs a website that can evolve with your marketing ambitions and guest engagement goals, Cendyn Web is the clear winner. Opt for Big Fish Internet only if simplicity and basic hosting are your primary concerns.