Bnovo PMS vs. Preno:
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The Decision

Choosing between Bnovo PMS by Bnovo and Preno hinges on your hotel’s specific needs and your operational priorities. Both systems aim to streamline property management, but they diverge significantly in features, user experience, and market presence. Your decision should reflect whether you value extensive integrations and modern features or prefer a more localized, simple platform. Which product will better support your hotel’s growth and daily operations?

Is Bnovo PMS or Preno Better for Hotels?

Bnovo PMS and Preno serve similar core functions—booking management, guest handling, and room availability—but their approaches differ. Bnovo, with its focus on connectivity, offers numerous integrations with OTAs and channel managers, especially in Europe, Asia Pacific, and the Middle East, yet it suffers from very low review volume and recent feedback. Preno, on the other hand, boasts a high user satisfaction score from recent reviews, with a robust feature set and a broad international presence.

Bnovo’s reviews highlight issues like server crashes, poor support, and a confusing interface, which raise concerns about stability and usability. Preno’s recent reviews praise its intuitive interface, responsive support, and consistent upgrades, making it the more reliable choice based on current data. Do these differences matter most for your hotel’s scale and operational complexity?

Preno vs Bnovo PMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-use PMS with strong support and a growing feature set, Preno is the clear winner. It’s particularly suitable for boutique hotels, motels, and properties seeking a cloud-based system that integrates well with accounting and channel management tools.

If your hotel requires multi-lingual support, multi-currency capabilities, and extensive connectivity with sales channels in Europe, Asia Pacific, or the Middle East, Bnovo might initially seem appealing. However, its limited recent reviews and low overall ratings mean it’s less proven in delivering a smooth experience. For most hoteliers, Preno’s proven track record makes it the safer choice.

Is Bnovo PMS or Preno Easier to Use?

Preno’s ease of use ratings stand at 4.78/5, with recent reviews praising its intuitive design, straightforward setup, and helpful onboarding. Users describe Preno as “brilliant,” “simple,” and “easy to navigate,” with support staff praised for responsiveness. The mobile app is also noted as a helpful tool, especially for housekeepers and managers on the move.

Bnovo, rated 3/5 on ease of use, receives complaints about a confusing interface and a difficult mobile experience. Support is also rated poorly, with reviews citing slow responses and technical issues. Given these ratings and recent review sentiments, Edge: Preno.

Which Has Better Features: Bnovo PMS or Preno?

Preno offers a broader feature set with 13 unique features, including automated night audit, ancillary revenue tracking, real-time reporting, transactional emails, GDPR and PCI compliance, and a native mobile app. These features support advanced revenue management, automation, and compliance.

Bnovo features only 2 exclusive functionalities: multi-currency and multi-lingual support. While these are valuable in international markets, they are less impactful for day-to-day operations. Preno’s extensive feature list and recent upgrades provide a clear edge.

Which Has Better Customer Support: Bnovo PMS or Preno?

Reviews reveal a stark difference: Bnovo’s customer support scores just 1.25/5, with users describing it as “very bad,” “poor,” and “not able to fix issues quickly.” Support delays and lack of responsiveness are common complaints.

Preno’s support ratings are outstanding at 4.8/5, with reviews emphasizing “brilliant,” “responsive,” and “helpful” service. Clients appreciate the onboarding process and ongoing support, making it a critical factor for smooth daily operations. Edge: Preno.

Which Has More Integrations: Bnovo PMS or Preno?

Preno boasts 17 verified integrations, including popular tools like Xero, SiteMinder, TrustYou, and Revinate. Its extensive partner network simplifies connection with accounting, channel management, and review platforms, fostering more efficient workflows.

Bnovo has only 2 verified integration partners, compare.me and Aiosell Technologies. The limited connectivity reduces flexibility and may hinder your ability to automate or optimize operations. Edge: Preno.

Which Do Hoteliers Rate Higher: Bnovo PMS or Preno?

Preno’s recent reviews, especially from boutique and motels, consistently rate it around 4.72/5, with many users calling it “brilliant” and “very user-friendly.” Its 144 reviews over the last six months reflect a strong and recent user base, with a 95% likelihood to recommend.

Bnovo’s ratings are low—2.25/5—based on only 2 reviews, both from the same source. Its older reviews cite technical issues and support problems, which diminish confidence. Clearly, Preno holds the higher rating and more recent positive feedback.

How Much Do Bnovo PMS and Preno Cost?

Bnovo does not publish pricing details, suggesting a customized quote, which may be a barrier for smaller properties. Preno charges a flat $800 monthly fee, with no trial or implementation fees reported, for a transparent and predictable cost structure.

The lack of transparent pricing from Bnovo makes budgeting uncertain, while Preno’s straightforward $800/month fee simplifies decision-making. For most hotels, Preno offers better clarity on cost.

What Type of Hotel Should Use Bnovo PMS?

• Hotels that operate primarily in Europe, Asia Pacific, or the Middle East needing multi-lingual and multi-currency support.
• Properties that value extensive OTA connectivity and channel management integrations.
• Larger hotels or properties with complex booking channels requiring automation.
• Hotels with an existing technical team capable of managing a platform with known stability issues.
• Teams comfortable with a system that has limited recent reviews and ongoing stability concerns.

Not ideal if your hotel prioritizes user experience, responsive support, or quick setup, as Bnovo’s recent feedback indicates significant usability and stability challenges.

What Type of Hotel Should Use Preno?

• Boutique hotels, motels, and small to medium properties seeking an easy-to-learn system.
• Hotels needing strong support and frequent updates, especially those looking for integration with Xero, SiteMinder, or review platforms.
• Properties prioritizing automation such as night audits and real-time reporting.
• Hotels that want a predictable monthly cost and straightforward onboarding.
• Teams that prefer a system with a high customer support rating and recent positive reviews.

Not ideal if your hotel requires multi-lingual support, multi-currency capabilities, or extensive channel management options not currently offered by Preno.

Preno vs Bnovo PMS: The Bottom Line for Hotels

Preno’s core difference lies in its proven, high-rated user experience, extensive features, and broad integration options. It’s built for hotels that value simplicity, support, and automation, especially in boutique, motel, and small hotel segments.

Choose Preno if you want a system with recent positive reviews, strong customer support, and an active feature development roadmap. Its high user satisfaction, ease of use, and integration ecosystem make it the more dependable option.

Bnovo, despite its extensive connectivity and multi-lingual capabilities, struggles with stability, poor support, and limited recent feedback. It may suit large, multi-channel hotels with dedicated technical staff in specific regions but is less suitable for properties prioritizing user experience and reliable support.

In summary, for most hotels seeking a modern, well-supported PMS, Preno remains the stronger, more reliable choice.