Preno vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel's daily operations, guest experience, and revenue growth. Preno and ThinkReservations are both cloud-based PMS options designed to simplify your workflow, but they cater to different hotel segments and priorities. While Preno focuses on intuitive management and broader regional coverage, ThinkReservations emphasizes automation, integrations, and revenue optimization. So, which solution aligns better with your hotel’s specific needs?

Both products aim to streamline reservations, guest communication, and back-office tasks, but they do diverge in their feature sets and user focus. Preno boasts a strong global presence and a robust feature suite tailored for motels, boutique hotels, and inns, whereas ThinkReservations offers a more extensive set of automation tools and integrations for small to medium-sized hotels, especially in North America. How do you decide which fits your current priorities?

Is Preno or ThinkReservations Better for Hotels?

Preno and ThinkReservations both address core hotel management problems: reservation handling, guest communication, and operational efficiency. Preno’s cloud-based platform with an intuitive interface makes daily management straightforward, especially for boutique hotels and motels. ThinkReservations, meanwhile, also simplifies operations but emphasizes automation, upselling, and OTA integrations.

Preno’s recent reviews reflect satisfaction with its ease of use, integration with tools like Xero, and centralized multi-property management. Conversely, ThinkReservations benefits from a broader feature set, including automated guest messaging, revenue management, and extensive OTA connectivity, supported by more recent and more numerous reviews—356 in the last six months, compared to Preno’s 144. Given the review volume and recency, ThinkReservations’ data is more representative of current user experience. Are you prioritizing regional coverage or automation?

Preno vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a simple, user-friendly PMS primarily for boutique hotels, inns, or motels, Preno is the logical choice. Its straightforward interface and powerful integrations with accounting and channel management make it ideal for properties seeking to reduce administrative burdens without sacrificing control.

If your hotel requires a more feature-rich system with strong automation, upselling, and direct OTA integrations—especially if you operate in North America—ThinkReservations is the better fit. Its ability to boost revenue through automated messaging, rate management, and extensive third-party integrations appeals to hotels focused on increasing profitability and operational efficiency.

For small properties with a focus on guest communication and automation, ThinkReservations stands out. For hotels prioritizing ease of use and regional flexibility, Preno’s simplicity and global reach make it preferable.

Is Preno or ThinkReservations Easier to Use?

Preno is frequently praised for its clean, intuitive interface, with a user rating of 4.78/5 for ease of use. Reviews highlight that staff find it straightforward to adopt, with onboarding rated at 4.68/5. Users appreciate its simplicity, especially for small teams managing multiple properties, emphasizing that training costs are lower.

ThinkReservations also scores highly on ease of use, with a rating of 4.82/5. Recent reviews commend its streamlined workflows, automated features, and clear navigation, making it accessible even for staff with limited technical skills. Support responsiveness and onboarding are similarly rated at around 4.73/5.

Edge: ThinkReservations.

Which Has Better Features: Preno or ThinkReservations?

Preno offers 30 features, including five unique ones not available in ThinkReservations: Guest CRM, Integrated CRS, Revenue management module, Automated Space Optimization, and Automated Assignments. These tools are tailored for multi-property management and revenue control, adding depth for properties seeking advanced operational features.

ThinkReservations provides 25 shared features plus 14 unique ones, such as Gift Vouchers, Guest Messaging, Multi-currency, Digital Registration, and Tablet/Kiosk Check-in. Its features strongly support automation, guest engagement, and OTA integration, making it ideal for properties focused on revenue growth and operational automation.

Overall, Preno has a slight edge with more unique tools for revenue and space management, while ThinkReservations excels in automation and guest communication.

Edge: Preno.

Which Has Better Customer Support: Preno or ThinkReservations?

Preno’s support is consistently praised, with a 4.8/5 rating and reviewer comments like "the support team took me through everything" and "support is brilliant." Users report quick, helpful responses and support during onboarding, though some note delays during busy periods.

ThinkReservations also garners a high 4.82/5 rating, with reviews citing "fantastic" support, quick responses, and knowledgeable staff. Many users say support makes problem-solving easy, even during system updates or complex issues.

Both are strong, but Preno’s support is slightly more recognized for its responsiveness and helpfulness, especially during onboarding.

Edge: Preno.

Which Has More Integrations: Preno or ThinkReservations?

Preno connects with 17 verified partners, including Xero, SiteMinder, Revinate, and HelloShift, supporting extensive integrations for accounting, channel management, and guest engagement. ThinkReservations offers 16 verified partners, including Airbnb, Expedia, TripAdvisor, and OpenKey, with a slight focus on OTA and guest service integrations.

Both platforms boast strong partner networks, but Preno’s broader integration ecosystem, especially with accounting and revenue tools, provides more flexibility for hotel operations. If your hotel relies heavily on integrated revenue management or channel partners, Preno’s network is slightly more comprehensive.

Edge: Preno.

Which Do Hoteliers Rate Higher: Preno or ThinkReservations?

ThinkReservations outperforms Preno in recent reviews, supported by a higher overall rating of 4.88/5 and 356 reviews in the last six months. It receives praise across all hotel segments, especially small and boutique hotels in North America, for its automation, support, and ease of use.

Preno, with a 4.73/5 rating from 144 reviews, is well-reviewed but has fewer recent feedback points. It is particularly appreciated by motels and boutique hotels outside North America, but overall, ThinkReservations’ larger, more recent review base makes it the more trusted option currently.

Edge: ThinkReservations.

How Much Do Preno and ThinkReservations Cost?

Preno charges a flat $800 monthly fee, with no free tier or trial information available. Its pricing suggests it targets hotels seeking a comprehensive system without per-room charges.

ThinkReservations costs $500 per month, also without a trial or free tier, positioning it as a more affordable option with a strong feature set. Its lower price point makes it attractive for small hotels and inns looking for automation and integrations without a higher investment.

Considering the review volume and recent feedback, ThinkReservations offers a more accessible price with extensive features.

What Type of Hotel Should Use Preno?

• Hotels that manage multiple properties and need centralized oversight.
• Boutique hotels and inns aiming for simple, effective management.
• Properties seeking tight integration with accounting tools like Xero.
• Hotels that value revenue management and automated space optimization.
• Teams that prefer a straightforward, web-based interface.

Not ideal if you require extensive guest messaging, multi-currency support, or kiosk check-in, as Preno’s feature set in these areas is limited.

What Type of Hotel Should Use ThinkReservations?

• Small to medium hotels, including boutique and bed & breakfast inns.
• Hotels looking to maximize revenue via upselling and automated guest communication.
• Properties that want extensive OTA and channel manager integrations.
• Teams prioritizing automation, digital registration, and online check-in.
• Hotels operating primarily in North America, benefiting from local integrations.

Not ideal if you need multi-region support, complex rate management, or a more regionalized system outside North America.

The Bottom Line for Hotels

Preno and ThinkReservations serve different hotel segments with overlapping core features. Preno emphasizes simple, centralized management with strong integrations, ideal for boutique properties and motels seeking operational efficiency. ThinkReservations offers a broader set of automation tools, guest engagement features, and a larger, more recent review base, making it suitable for small to medium hotels aiming for revenue growth and operational automation.

If your hotel values ease of use, regional flexibility, and revenue management, ThinkReservations is the clear choice. If you operate multiple properties or prefer a straightforward interface with robust integrations, Preno might be better suited.

Ultimately, your decision depends on your specific property type, operational priorities, and regional needs. Both tools have their merits, but current data favors ThinkReservations for features, recent reviews, and overall hotel satisfaction.