Bnovo PMS vs. Sirvoy:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operations, guest experience, and long-term growth. Both Bnovo PMS and Sirvoy aim to streamline your property management tasks, but they differ significantly in maturity, feature set, and user feedback. Bnovo’s limited review base and lower scores contrast sharply with Sirvoy’s more extensive, recent reviews and higher ratings, especially in support and usability.

Given the data, Sirvoy’s stronger reputation among current users makes it the more reliable choice. But which product aligns best with your hotel’s specific needs?

Is Bnovo PMS or Sirvoy Better for Hotels?

Both Bnovo PMS and Sirvoy are cloud-based solutions designed to simplify property management, yet they serve very different hotel profiles. Bnovo offers a broad connectivity focus with integrations to OTAs and a suite of specialized modules like revenue management and EPoS, primarily serving European, Middle Eastern, and Asian markets. Its reviews highlight significant issues with support, stability, and interface quality, with the overall score at just 2.25/5 and only two reviews, none recent.

In contrast, Sirvoy boasts a recent and high volume of reviews—95 in the last six months—indicating active customer engagement and ongoing product improvements. Its ratings are notably higher across the board, especially in ease of use (4.64/5) and support (4.85/5). Hoteliers praise its intuitive interface and responsive customer service, making it a more dependable choice for small and medium properties seeking reliable day-to-day operations.

Do you want a system that’s proven with thousands of recent users, or are you comfortable with a less-tested platform that may have support and stability issues?

Bnovo PMS vs Sirvoy: Which Should Your Hotel Choose?

If your hotel needs extensive OTA integrations, revenue management, and a platform with specialized modules, go with Bnovo. It’s better suited for properties that require complex connectivity and are comfortable navigating a less intuitive interface with limited recent support feedback.

If you prioritize ease of use, strong customer support, and a proven track record with recent reviews, Sirvoy is the clear choice. Its straightforward setup, high support ratings, and active user base make it ideal for small to medium-sized hotels, B&Bs, or hostels seeking to streamline operations without technical headaches.

Hotels with a focus on maximizing channel connectivity and automation should lean toward Bnovo. Conversely, those valuing user-friendly interfaces and responsive support should opt for Sirvoy.

Is Bnovo PMS or Sirvoy Easier to Use?

Bnovo’s interface receives mixed feedback, with users describing it as "disgusting" and difficult to stabilize, especially after server crashes. Its onboarding score is 3/5, indicating some familiarity issues, and only two reviews have been posted recently, one of which criticizes the mobile interface.

Sirvoy, however, scores 4.64/5 for ease of use, with many reviews emphasizing its intuitive design and quick onboarding. Support responsiveness and the simplicity of daily management tasks make it easier for staff to adopt without extensive training.

Edge: Sirvoy.

Which Has Better Features: Bnovo PMS or Sirvoy?

Bnovo offers a limited set of core features—only 3 unique modules, including revenue management, CRS, and EPoS—focusing on connectivity and automation. Its feature count is minimal, making it less adaptable for advanced operational needs.

Sirvoy provides 27 unique features, including guest communication, automated reminders, online check-in/out, and an integrated website builder. It offers a comprehensive platform for reservations, payments, and channel management, even if some advanced CRM and reporting functionalities are lacking.

Edge: Sirvoy.

Which Has Better Customer Support: Bnovo PMS or Sirvoy?

Bnovo’s support scores are notably poor—rated 1.25/5—and reviews cite unhelpful, slow responses and system crashes that went unresolved for weeks. Users describe its support as "very bad" and "disappointing," which could jeopardize your daily operations.

Sirvoy, on the other hand, scores 4.85/5, with reviews praising its quick, friendly, and effective assistance. Customers consistently highlight the responsiveness and clarity of support agents, making it a safer choice for urgent issues.

Edge: Sirvoy.

Which Has More Integrations: Bnovo PMS or Sirvoy?

Bnovo has only 2 verified integrations, with notable partners being compare.me and Aiosell Technologies, limiting its connectivity options. This restricts scalability and flexibility if your property relies on multiple third-party tools.

Sirvoy, with 21 verified integrations, covers major OTAs, channel managers, payment providers, and marketing tools, including Bookboost, TrustYou, SiteMinder, and Revinate. This broad compatibility supports more complex property ecosystems and future expansion.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: Bnovo PMS or Sirvoy?

With 95 recent reviews, Sirvoy enjoys an overall rating of 83.9/100, and 94% of hoteliers would recommend it. It is especially favored by small and medium-sized properties for its simplicity and support.

Bnovo’s ratings are significantly lower, with an overall score of 2.25/5 and just two reviews, suggesting limited satisfaction. Its recent reviews highlight instability, poor support, and a confusing interface.

Edge: Sirvoy.

How Much Do Bnovo PMS and Sirvoy Cost?

Bnovo does not publicly disclose its pricing, which suggests customized quotes based on property size or needs. It offers no freemium or trial options, making it harder to evaluate upfront.

Sirvoy charges $200 per month with no free tier, plus a 30-day trial. Its straightforward pricing structure simplifies budgeting, especially for small and medium properties.

Note: Consider your budget and willingness to commit without trial access before choosing.

What Type of Hotel Should Use Bnovo PMS?

• Hotels that require extensive OTA connectivity and automation, especially in Europe, the Middle East, or Asia.
• Teams that can handle complex setups and integration with third-party systems.
• Properties that benefit from revenue management and integrated CRS modules.
• Larger properties or groups seeking a scalable solution.

Not ideal if your hotel prioritizes ease of use, support, or rapid onboarding.

What Type of Hotel Should Use Sirvoy?

• Small to medium-sized hotels, B&Bs, hostels, or vacation rentals seeking an intuitive management system.
• Teams that value quick onboarding and responsive customer service.
• Hotels that want a solution with multiple integrations and online booking engine.
• Properties looking for a system that’s easy to learn and operate daily.

Not ideal if your property requires complex revenue management or advanced CRM features.

The Bottom Line for Hotels

Bnovo PMS and Sirvoy serve very different market needs. Bnovo, with its focus on connectivity and modules, suits larger or tech-savvy properties but suffers from poor recent reviews and support issues. Sirvoy offers a proven, user-friendly platform with high support ratings, making it a safer fit for most small to medium hotels.

If your hotel needs a reliable, easy-to-manage system with strong support, Sirvoy is the clear choice. Conversely, if automation and extensive OTA integrations are your priorities and you’re prepared for potential support challenges, Bnovo might fit.

In summary, for most hotels actively seeking stability, support, and recent positive feedback, Sirvoy stands out as the better option.