Bnovo PMS vs. Stayntouch:
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The Decision

Choosing a property management system (PMS) is critical to your hotel’s operational success and guest satisfaction. Both Bnovo PMS by Bnovo and Stayntouch aim to streamline your workflows, but they diverge significantly in their strengths and limitations. While Bnovo offers connectivity and basic tools, Stayntouch emphasizes ease of use, extensive features, and robust integrations. Your decision hinges on your hotel’s size, complexity, and tech readiness.

Bnovo’s limited reviews and recent lack of feedback cast doubt on its current performance, especially against Stayntouch, which boasts over 300 reviews—including 26 recent ones—indicating ongoing support and development. Do you prioritize a system with proven, extensive capabilities or one with a more limited track record?

Is Bnovo PMS or Stayntouch Better for Hotels?

Both solutions serve the core purpose of managing reservations, guest data, and staff tasks. Bnovo offers a cloud-based platform with a focus on simple connectivity, especially in Europe, Russia, and Asia, with over 8,000 users. However, its recent reviews highlight issues with server stability and support, raising concerns about operational reliability.

Stayntouch provides a highly rated, intuitive interface praised for its mobile capabilities, real-time updates, and extensive third-party integrations. Its 317 reviews, mostly recent, reflect consistent positive experiences, especially in multi-property management and guest engagement. When it comes to current performance and support, Stayntouch’s data makes it the clearer choice.

Edge: Stayntouch

Bnovo PMS vs Stayntouch: Which Should Your Hotel Choose?

If your hotel operates in Europe, Russia, or Asia and needs a straightforward PMS with decent connectivity, Bnovo may seem appealing—especially if budget is a concern. Conversely, if you’re looking for a scalable, feature-rich system with proven support and extensive third-party integrations, Stayntouch is better suited.

For small hotels or motels with simple needs, Bnovo’s basic tools might suffice. But for hotels seeking advanced revenue management, contactless check-in, and multi-property oversight, Stayntouch’s extensive features and current user ratings make it the preferred option.

Edge: Stayntouch

Is Bnovo PMS or Stayntouch Easier to Use?

Stayntouch earns a 4.7/5 rating for ease of use from over 300 reviews, with users praising its intuitive interface, fast onboarding, and minimal training time. In comparison, Bnovo scores 3/5, with reviews citing a steep learning curve, frequent bugs, and support issues that hinder staff adoption.

Recent reviews emphasize Stayntouch’s user-friendly design, especially for new staff. Bnovo, on the other hand, has faced criticism for crashing servers and a poorly optimized mobile interface, making it less suitable for daily operations.

Edge: Stayntouch

Which Has Better Features: Bnovo PMS or Stayntouch?

Stayntouch offers 32 unique features, including mobile check-in, guest messaging, automated night audit, and integrated contactless solutions, making it a comprehensive platform. Bnovo adds only two features—guest CRM and EPoS—lacking many modern conveniences.

While Bnovo’s connectors to sales channels are appreciated, the absence of functionalities like real-time reporting, task management, or online check-in limits its scope. Stayntouch’s rich feature set supports complex operations and enhances guest experience.

Edge: Stayntouch

Which Has Better Customer Support: Bnovo PMS or Stayntouch?

Customer support ratings reveal a stark difference: Bnovo’s 1.25/5 score is alarmingly low, with reviewers citing poor responsiveness and limited technical assistance. Users describe support as “disorganized” and “not helpful,” which can be a dealbreaker in urgent situations.

Stayntouch’s near-perfect 4.68/5 rating reflects excellent support, with reviews highlighting proactive onboarding, quick issue resolution, and attentive account management. Guests consistently mention that “support is responsive and helpful,” making it a safer choice.

Edge: Stayntouch

Which Do Hoteliers Rate Higher: Bnovo PMS or Stayntouch?

Stayntouch dominates in recent reviews, with an overall rating of 4.56/5 from 317 reviews, including many from luxury and boutique hotels. Its NPS score of 9.35/10 underscores high user satisfaction.

Bnovo’s only two reviews, both from motels and villas, rate it poorly at 2.25/5, with consistent complaints about bugs and support. Clearly, Stayntouch’s current reputation and user feedback favor its selection.

Edge: Stayntouch

How Much Do Bnovo PMS and Stayntouch Cost?

Bnovo does not publicly disclose pricing, which may indicate a custom quote or limited access to smaller properties. Stayntouch charges a flat $800 monthly fee, with no additional implementation costs, making its pricing transparent.

For hotels seeking predictable expenses, Stayntouch’s clear pricing model offers peace of mind. Bnovo’s lack of published costs suggests it might be less flexible or suitable for very small properties.

Edge: Stayntouch

What Type of Hotel Should Use Bnovo PMS?

• Hotels that operate primarily in Europe, Russia, or Asia, where Bnovo has established regional presence.
• Motels and villas looking for a budget-friendly solution with basic connectivity.
• Teams comfortable with Russian-language support and minimal feature needs.
• Hotels that can tolerate occasional technical issues and limited support.

Not ideal if your hotel requires extensive automation, real-time reporting, or multi-property management.

Not ideal if: You need advanced features or support in multiple languages.

What Type of Hotel Should Use Stayntouch?

• Hotels of all sizes, especially those with multiple properties or plans to expand.
• Boutique, branded, or luxury hotels that prioritize guest experience and advanced tech integration.
• Hotels with a focus on mobile check-in, contactless solutions, and automated operations.
• Teams that want reliable support, transparent pricing, and extensive third-party integrations.

Not ideal if your hotel primarily needs a simple, low-cost system without advanced features.

Not ideal if: You operate a very small property with minimal tech needs or strict budget constraints.

The Bottom Line for Hotels

In essence, Bnovo’s PMS aims to serve smaller, regional properties with connectivity needs but falls short on support and modern features. Its recent reviews indicate operational issues that could impact your hotel's daily functions if stability is a priority.

Stayntouch offers a scalable, feature-packed platform favored by hotels seeking seamless guest engagement, multi-property oversight, and reliable support. Its current review volume and recent positive feedback confirm it as the superior choice for most hotels aiming to elevate their operational capabilities.

If your hotel requires proven, comprehensive, and well-supported PMS, Stayntouch is the clear winner. However, if budget constraints or regional focus are your primary considerations, Bnovo might be suitable—though with noted risks regarding support and stability.