Casy vs. Infor HMS:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency and guest satisfaction. Both CASY by CASY Hotel Software and Infor HMS aim to streamline your operations, but they do so very differently. CASY offers no recent reviews or a clear recent user base, while Infor boasts a strong, recent review presence and a high overall rating. Where do their strengths and weaknesses lie, and which product better fits your hotel’s needs?

Is CASY or Infor Better for Hotels?

CASY and Infor both address core PMS needs—guest management, reservations, and operational control—but their market presence and review activity differ significantly. CASY’s review count is zero, indicating a lack of recent customer feedback and possibly limited market adoption. In contrast, Infor has 46 reviews in the past six months, with a high overall rating of 4.04/5, and a recent NPS score of 7.15/5, signaling active customer engagement and satisfaction.

While CASY claims to handle hotel operations, it lacks detailed feature documentation or recent feedback to gauge its current reliability or usability. Conversely, Infor’s recent reviews highlight its comprehensive feature set, ease of use, and solid support, making it a more dependable choice for hotels seeking a mature system. Do you want a system with proven, recent user satisfaction, or are you exploring options without recent validation?

Infor HMS vs CASY: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich PMS with extensive integrations, Infor is the better pick. Its 20 unique features, including housekeeping, guest profiles, revenue management, and automated night audits, make it suitable for mid-sized to large hotels focused on operational efficiency and revenue optimization.

CASY might appeal if your hotel prefers a lightweight, simple system—though it lacks detailed features and recent reviews. For hotels that prioritize comprehensive functionality and proven user satisfaction, Infor’s proven track record and recent positive feedback clearly position it as the more reliable choice.

Is CASY or Infor Easier to Use?

Infor scores near 3.88/5 for ease of use, with reviews praising its intuitive navigation, quick onboarding, and mobile capabilities, though some users find its interface less attractive. Support from Infor is rated at 4.04/5, with reviewers mentioning prompt, professional assistance.

CASY’s user ratings are nonexistent, but given its zero reviews and no recent feedback, it’s impossible to gauge its usability. Without current data, we can’t confidently say it’s easier or harder to adopt than Infor. Edge: Infor.

Which Has Better Features: CASY or Infor?

Infor offers 20 distinct features, including housekeeping, online 24/7 support, guest CRM, cloud-based operation, multi-lingual interfaces, multi-currency support, payment processing, revenue management, and automated night audits—features absent in CASY.

CASY’s feature set appears minimal or undocumented, with no unique functionalities highlighted. Based on available data, Infor’s feature depth provides more operational tools, especially for larger hotels or those with complex needs. Edge: Infor.

Which Has Better Customer Support: CASY or Infor?

Infor’s support scores a solid 4.04/5, with reviews emphasizing responsiveness, professionalism, and helpful guidance. Users appreciate the prompt assistance, especially during onboarding and troubleshooting.

CASY’s customer support ratings are unavailable, and with no recent reviews, we cannot assess its support quality. Given Infor’s recent active reviews and high support score, it clearly has the edge here. Edge: Infor.

Which Has More Integrations: CASY or Infor?

Infor boasts 113 verified integrations, including popular partners like Booking.com, Expedia, and Trevo, easing connectivity with booking engines, revenue management, and other operational tools. Shared integrations are zero, but Infor’s extensive partner network offers significant flexibility.

CASY reports no verified integrations, limiting its connectivity options and potentially increasing manual work. For hotels needing a broad integration ecosystem, Infor’s partner network makes it the clear winner. Edge: Infor.

Which Do Hoteliers Rate Higher: CASY or Infor?

While CASY has no reviews, Infor’s 46 recent reviews confirm a 4.04/5 rating, with positive comments on customization, ease of navigation, and operational efficiency. Hotels in various segments, especially mid-sized and large properties, give high marks, notably in revenue management and support.

The absence of reviews for CASY prevents a conclusive comparison, but Infor’s active, recent user feedback provides confidence in its performance and satisfaction. It’s evident that Infor is the more trusted option among hoteliers. Edge: Infor.

How Much Do CASY and Infor Cost?

Both products do not publicly disclose pricing details, which is common in enterprise software. Expect Infor to be priced according to hotel size, features, and deployment scope; CASY’s costs are unknown, and without recent feedback, it’s difficult to estimate value.

Given Infor’s extensive features and support, it likely commands a higher price point but offers more value for larger or more complex hotels. CASY’s cost is indeterminate, and its value proposition remains unclear.

What Type of Hotel Should Use CASY?

• Hotels that prefer a minimal or simple PMS with basic management features.
• Small hotels or inns testing the waters with property management software.
• Hotels that want a system with no initial costs or commitments, assuming they find a version suitable.
• Teams seeking a lightweight solution for straightforward operations.

Not ideal if:

• Your hotel requires extensive features like revenue management or integrations.
• You operate at a scale where support and reliability are critical.
• You need recent reviews or proven market presence.

What Type of Hotel Should Use Infor?

• Mid-sized to large hotels needing a robust PMS with comprehensive features.
• Hotels with complex operations, including revenue management, multiple currencies, or multi-lingual needs.
• Properties that rely on integrations with booking platforms, revenue analytics, or automation.
• Hotels prioritizing support, updates, and a proven track record.

Not ideal if:

• Your property is small or boutique with simple management needs.
• You prefer a system with no cloud support or advanced features.
• Budget constraints prevent investing in a higher-tier, feature-rich system.

Infor vs CASY: The Bottom Line for Hotels

Fundamentally, Infor’s strength lies in its extensive, well-supported feature set and active customer base. It addresses the needs of larger, multi-property, or operationally complex hotels better than CASY, which lacks recent validation and detailed functionality.

Choose CASY if your hotel is very small, seeking a basic, low-cost option, or testing PMS solutions without the need for extensive features. But if your goal is a scalable, feature-rich, well-supported platform, Infor is the clear choice.

In summary, Infor offers a proven, comprehensive solution with recent positive reviews and a broad ecosystem, making it better suited for most hotels today. CASY’s limited presence and lack of recent feedback make it a less reliable option unless your needs are extremely simple.