Clock HMS vs. Cloudbeds HMS:
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The Decision

Choosing between Clock HMS by Clock and Cloudbeds HMS by Cloudbeds hinges on your hotel’s size, complexity, and operational needs. While both systems aim to streamline hotel management, they differ significantly in features, scalability, and user feedback, especially given Cloudbeds’ extensive market presence and larger review base. Do you prioritize a more specialized, user-friendly platform or a comprehensive, scalable solution with broader integrations?

Clock HMS offers a more focused, straightforward experience tailored for small to mid-sized hotels seeking simplicity, while Cloudbeds provides an all-in-one platform suited for growing properties with diverse needs. Which aligns better with your hotel’s current and future goals?

Is Clock HMS or Cloudbeds HMS Better for Hotels?

Both Clock and Cloudbeds aim to manage reservations, rates, invoicing, and guest communication, but Cloudbeds’ broader feature set and larger user base make it more resilient to evolving hotel needs. Clock emphasizes ease of use and quick onboarding, with a focus on core PMS functions, but has fewer features and integrations.

Cloudbeds boasts over 1,200 reviews and more recent feedback, reinforcing its standing and ongoing innovation, whereas Clock’s smaller review count and fewer recent comments mean less updated data. Are you looking for a system with proven scalability or one that’s simple to implement and operate?

Which Should Your Hotel Choose: Clock HMS or Cloudbeds HMS?

If your hotel needs a straightforward, cloud-based PMS to replace manual operations without complexity, Clock is the better fit. It’s ideal for boutique hotels, hostels, and inns that want an easy-to-navigate system with quick support and essential features.

However, if your property requires a fully integrated platform that consolidates reservations, channel management, revenue, and guest experience—especially if you plan to scale—Cloudbeds is the more strategic choice. Its vast feature catalog and extensive partner network support complex operations and growth. For most hotels aiming for scalability, Cloudbeds’ broader capabilities outweigh Clock’s simplicity.

Is Clock HMS or Cloudbeds HMS Easier to Use?

Clock HMS’s UI scores a 4.73/5, with users praising its straightforward navigation and ease of onboarding, especially for small teams. Reviews highlight that Clock’s support staff is responsive and helps users quickly adapt, making it a good choice for hotels wanting a quick deployment.

Cloudbeds, with a 4.58/5 ease-of-use rating, is also user-friendly but slightly less intuitive than Clock for absolute simplicity. Its interface is designed for scalability, which can introduce a slight learning curve for smaller hotels. Edge: Clock.

Which Has Better Features: Clock HMS or Cloudbeds HMS?

Clock offers 41 shared features plus 8 exclusive ones like point of sale, gift vouchers, and integrated ID scanners, focusing on core hotel operations. Cloudbeds, with 49 exclusive features and 41 shared, provides advanced tools including revenue management, multi-lingual support, online support, automated reporting, and a booking engine.

Cloudbeds’ extensive feature set supports more complex workflows and revenue strategies, making it more suitable for properties looking to automate and expand. Edge: Cloudbeds.

Which Has Better Customer Support: Clock HMS or Cloudbeds HMS?

Clock’s support scores a 4.78/5, with many reviews mentioning quick, knowledgeable assistance and a responsive team. Users appreciate that support helps mitigate initial setup challenges, with comments like “support is excellent and queries are dealt with quickly.”

Cloudbeds’ ratings are lower at 4.38/5, with some users expressing frustration over slower response times and difficulties with technical support, especially during peak periods. While Cloudbeds offers extensive onboarding, Clock’s support consistently receives higher praise. Edge: Clock.

Which Has More Integrations: Clock HMS or Cloudbeds HMS?

Clock features 111 verified partners, including notable integrations like hotel investor apps and profitroom, but has fewer overall than Cloudbeds’ 190 verified partners. Both platforms share 58 integrations, including key OTAs and revenue tools.

Cloudbeds’ broader network covers more external systems, POS, and advanced revenue tools, supporting larger or multi-operator properties. Its extensive partner ecosystem helps centralize operations more effectively. Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Clock HMS or Cloudbeds HMS?

Clock’s reviews are more recent, totaling 63 with a high 4.88/5 rating and 95% likelihood to recommend, primarily from boutique and small hotels. Users praise its simplicity and support, indicating strong satisfaction among small property managers.

Cloudbeds, with 1,219 reviews and a 4.62/5 rating, sees consistent positive feedback but has some noted issues with support responsiveness. Larger hotels and chains tend to favor Cloudbeds’ scalability. Since recent reviews favor Clock, it holds the edge for small properties prioritizing ease.

How Much Do Clock HMS and Cloudbeds HMS Cost?

Clock charges a flat $600 monthly fee without additional implementation or per-room charges, with no free tier or trial. Cloudbeds costs $500 monthly, also without trial, but offers more features and integrations.

While Cloudbeds’ slight price advantage for larger portfolios is clear, the actual value depends on your property’s needs—more features in Cloudbeds justify its price for growing hotels. For small hotels seeking straightforward pricing, Clock’s flat fee might be appealing.

What Type of Hotel Should Use Clock HMS?

• Hotels that prioritize ease of use and quick onboarding, such as boutique hotels, inns, and small resorts.
• Teams seeking a cloud-based PMS with essential features and responsive support.
• Properties that want a system they can learn rapidly without extensive training.
• Hotels focused on daily operational efficiencies with less need for complex revenue management.

Not ideal if your hotel plans rapid expansion or needs advanced revenue tools, extensive integrations, or multi-property management.

What Type of Hotel Should Use Cloudbeds HMS?

• Hotels with multiple properties or those planning to grow, needing a scalable, all-in-one platform.
• Teams that want integrated revenue management, channel distribution, and guest communication.
• Properties seeking automation, detailed analytics, and multi-lingual capabilities.
• Hotels aiming for extensive integrations with POS, revenue systems, and other third-party tools.

Not ideal if your hotel is small and prefers a minimal, straightforward PMS without the need for extensive features or integrations.

Cloudbeds vs Clock: The Bottom Line for Hotels

Cloudbeds offers a comprehensive, multi-functional platform with a large user base, making it suitable for hotels seeking to scale and automate operations. Its broad feature set and extensive integrations support complex workflows, but it can be more challenging for very small hotels to fully utilize.

Clock provides a more focused, easier-to-use system for small to medium properties that want core PMS functions with quick setup and excellent support, but it has fewer features and integrations. It’s ideal for boutique hotels, inns, and hostels prioritizing simplicity and rapid deployment.

Choose Clock if your hotel values ease, support, and straightforward functionality, especially if you’re not yet planning significant growth. Opt for Cloudbeds if you anticipate expansion, need automation, and want a truly integrated platform capable of handling multiple operations and property types.