Clock HMS vs. NewBook All-in-1 HMS:
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The Decision

You're evaluating two hotel management systems: Clock HMS and NewBook All-in-1 HMS. Both aim to streamline operations, improve revenue, and enhance guest experiences, but they approach these goals differently. Clock, with its extensive feature set and more established market presence, offers a comprehensive platform for larger or more complex hotels. NewBook, being a newer player with fewer reviews, targets smaller properties and those seeking a straightforward, all-in-one solution. Which one aligns better with your hotel’s specific needs?

Is Clock HMS or NewBook All-in-1 HMS Better for Hotels?

Clock HMS is a robust, all-inclusive platform designed for hotels needing a wide range of features, from reservations to restaurant POS and guest feedback management. NewBook simplifies property management through a central cloud-based platform with core features like bookings, operations, and guest communication. Clock’s broader feature set and larger global presence make it the more proven choice, especially for hotels with complex operations; NewBook’s simplicity and ease of use appeal to smaller, less complex properties.

Clock has a higher rating (4.88/5 from 63 reviews) and more recent feedback, making it the more reliable option based on current user experiences. Conversely, NewBook's ratings are unavailable or unverified, and it has fewer reviews, making its performance less clear. Are you willing to prioritize a proven, feature-rich platform or lean toward a streamlined, potentially easier-to-adopt system?

Clock HMS vs NewBook All-in-1 HMS: Which Should Your Hotel Choose?

Choose Clock if your property operates across multiple channels, requires integrated POS, or manages events, activities, and a restaurant. Its extensive feature count (49 unique features) makes it ideal for mid-sized to large hotels seeking detailed management tools. If your hotel is smaller, with limited operations, and values straightforward usability, NewBook’s simplified approach might be better, especially considering its well-rated support and ease of onboarding.

Your decision should depend on your hotel size and operational complexity. For properties needing advanced integrations, a broad feature suite, and proven reliability, Clock is the clear choice. For properties prioritizing ease of use and basic management, NewBook offers a quick, less complicated solution.

Is Clock HMS or NewBook All-in-1 HMS Easier to Use?

Clock scores a strong 4.73/5 for ease of use, supported by positive reviews highlighting its straightforward navigation and support during onboarding. Users mention that its interface is functional and that support teams are responsive, though some note the initial setup can be complex. NewBook also scores highly at 4.67/5, with users praising its intuitive design, quick learning curve, and helpful training modules. Both platforms are user-friendly, but Clock’s broader feature set can introduce a steeper learning curve for new users.

Edge: NewBook.

Which Has Better Features: Clock HMS or NewBook All-in-1 HMS?

Clock boasts a staggering 49 unique features, including booking engine, multi-currency support, channel management, POS, housekeeping, guest messaging, digital registration, and real-time reporting. It also offers advanced modules like rate shopping, group booking engine, integrated CRS, and guest app, making it suitable for hotels with complex needs. NewBook, with fewer features, covers core functionalities like reservations, bookings, and operational management, but lacks the depth of Clock’s advanced modules.

In terms of feature depth and variety, Clock clearly leads. Edge: Clock.

Which Has Better Customer Support: Clock HMS or NewBook All-in-1 HMS?

Clock’s customer support scores 4.78/5, with reviews emphasizing quick, efficient responses and support staff’s attentiveness. Many users mention that Clock’s support team listens to feedback and improves the software accordingly, though some report occasional delays with complex issues. NewBook scores a perfect 5/5, with reviews highlighting the dedicated, supportive staff and timely assistance, especially during onboarding and updates. Overall, NewBook’s recent reviews and support ratings suggest slightly better support.

Edge: NewBook.

Which Has More Integrations: Clock HMS or NewBook All-in-1 HMS?

Clock offers integrations with 111 verified partners, including major OTAs, payment processors, and revenue management tools. Common integrations include SiteMinder, Revinate, TripAdvisor, and IDeaS, with many exclusive partners like Hotel Investor Apps and Profitroom. NewBook, with only 16 verified partners, covers essential integrations like PriceLabs, ChargeAutomation, and RemoteLock but lacks the extensive partner network Clock provides.

For a hotel relying on diverse integrations, Clock’s ecosystem is the clear choice. Edge: Clock.

Which Do Hoteliers Rate Higher: Clock HMS or NewBook All-in-1 HMS?

Clock’s rating (4.88/5) is backed by 63 reviews, with recent feedback reinforcing high satisfaction levels across segments like independent and boutique hotels. Users praise its revenue-boosting features and operational efficiency, with many calling it a “great and easy to use PMS.” NewBook’s ratings are unavailable or unverified, with only a handful of reviews, mainly praising support and ease of use. Due to the volume and recency of reviews, Clock is more trusted.

Edge: Clock.

How Much Do Clock HMS and NewBook All-in-1 HMS Cost?

Clock charges a flat base price of $600 per month, with no implementation fees or additional charges on integrations. Its pricing model is transparent, offering a comprehensive solution without locked features or extra fees. NewBook’s pricing is not publicly disclosed, making direct comparison impossible; it likely depends on property size and specific modules.

If predictable, upfront costs are a priority, Clock presents a clear value proposition. For smaller properties or those seeking customizable pricing, contacting NewBook may be necessary.

What Type of Hotel Should Use Clock HMS?

• Hotels that need detailed, multi-channel management and extensive integrations.
• Properties with complex operations like restaurants, event spaces, or multiple revenue streams.
• Hotels aiming to boost revenue through dynamic pricing and in-depth reporting.
• Properties with sufficient staff for initial setup and ongoing system management.

Not ideal if your hotel is small, with minimal operational complexity, or if you prefer a simple, plug-and-play solution.

What Type of Hotel Should Use NewBook?

• Small to medium-sized properties, such as RV parks, motels, and boutique hotels.
• Hotels that prioritize ease of use and quick onboarding.
• Properties seeking a centralized platform for reservations, operations, and guest communication.
• Hotels in regional or remote locations needing reliable local support.

Not ideal if your hotel requires advanced integrations, extensive customization, or complex revenue management tools.

The Bottom Line for Hotels

Clock HMS is a comprehensive, feature-rich platform backed by a large user base and more recent reviews. Its strength lies in its depth, integrations, and proven track record for larger or more complex hotels. NewBook offers a streamlined, user-friendly system with excellent support, making it suitable for smaller properties or those new to PMS solutions.

Choose Clock if your hotel needs advanced features, extensive integrations, and proven reliability. Opt for NewBook if your focus is simplicity, support, and a system tailored for smaller operations.

In conclusion, if your hotel values a trusted, well-reviewed platform with a broad suite of tools, Clock is the clear choice. If your priority is ease of use and dedicated support for a smaller property, NewBook can meet those needs effectively.