Clock PMS vs. Softstar:
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The Decision

When choosing a property management system (PMS), your hotel needs a solution that simplifies operations, enhances guest experiences, and integrates seamlessly with other tools. Both Clock PMS and Softstar aim to streamline property management, but they serve different hotel types and operational scales. Clock PMS, with its extensive feature set and proven industry presence, is tailored for hotels seeking an all-in-one platform. Softstar, on the other hand, is designed for property managers looking for advanced automation and analytics but lacks hotel-specific features and market presence.

The core distinction lies in their maturity and focus: Clock PMS offers a comprehensive, hotel-centric solution backed by hundreds of reviews and recent positive feedback. Softstar's smaller footprint and lack of recent reviews make it less proven in the hotel industry. So, which one better suits your hotel's needs?

Is Clock PMS or Softstar Better for Hotels?

Clock PMS is a cloud-based hotel management platform that consolidates reservations, rates, invoicing, front desk operations, housekeeping, and guest messaging into a single system. Its core strength is its extensive feature library, which includes booking engine, channel management, revenue management, digital check-in, and guest portals, all designed specifically for hotels.

Softstar, by contrast, offers a platform focused on property management and automation, primarily for rental properties or smaller accommodation providers. It automates tenant tracking, maintenance, and financial reporting, but it lacks the broad set of hotel-specific features like booking engines or channel management.

Recent reviews favor Clock PMS, which has more than 250 reviews with a 4.8/5 score, including recent feedback from hoteliers praising its usability and support. Softstar has no reviews in the past six months, making it difficult to gauge current user satisfaction or performance. Given this, Clock PMS's proven track record makes it the stronger choice for hotels.

Clock PMS vs Softstar: Which Should Your Hotel Choose?

If your hotel needs an all-in-one system that integrates reservations, channels, guest engagement, and revenue management, go with Clock PMS. It is suitable for a wide range of hotel types, especially boutique, city-center, and independent hotels looking for a scalable solution with proven support.

If your property management involves primarily rental units, tenant tracking, or maintenance automation without hotel-specific features, Softstar might be a fit. However, its lack of recent reviews, limited hotel industry focus, and absence of integrations suggest it’s less equipped for hotel operations.

For hoteliers prioritizing comprehensive functionality, recent positive reviews, and regional support, Clock PMS is the more reliable choice. Softstar may appeal to niche property managers, but it’s less validated for hotel use.

Is Clock PMS or Softstar Easier to Use?

Clock PMS scores a 4.78/5 in ease of use, with many reviews praising its intuitive interface and fast onboarding. Users report that new staff find it simple to learn, significantly reducing training time, and the system’s logical layout streamlines daily operations.

Softstar’s ease of use is unverified due to the absence of recent reviews. Its usability is uncertain, and without user feedback, we cannot confidently compare onboarding or staff adoption.

Edge: Clock PMS.

Which Has Better Features: Clock PMS or Softstar?

Clock PMS boasts 58 unique features, including booking engine, channel management, revenue management, integrated CRS, guest profiles, and digital check-in. It also offers ancillary revenue tools, advanced reporting, guest messaging, and automation capabilities that are vital for hotel operations.

Softstar offers no publicly available feature list, and its focus appears to be on tenant management, maintenance, and basic reporting. It lacks hotel-specific features like online check-in, channel management, or revenue tools.

Thus, Clock PMS provides a far richer and more relevant suite for hotel management, with 58 features compared to Softstar’s limited scope. Edge: Clock PMS.

Which Has Better Customer Support: Clock PMS or Softstar?

Clock PMS earns a 4.75/5 in customer support, with recent reviews highlighting quick, helpful responses and proactive service. Users appreciate its dedicated support teams and regular updates that improve system reliability.

Softstar has no recent reviews or support ratings available, making it impossible to evaluate their customer service quality. The lack of recent feedback raises concerns about ongoing support and responsiveness.

Edge: Clock PMS.

Which Has More Integrations: Clock PMS or Softstar?

Clock PMS offers integrations with 111 verified partners, including booking platforms, revenue tools, and property-specific apps like Curacity and Profitroom. This extensive network allows your hotel to connect seamlessly with most third-party solutions.

Softstar has no verified integrations listed, limiting its compatibility and flexibility within a hotel’s existing tech stack.

For integration breadth, Clock PMS clearly leads. Edge: Clock PMS.

Which Do Hoteliers Rate Higher: Clock PMS or Softstar?

Clock PMS has accumulated over 250 reviews in the last six months, with a 4.8/5 overall rating. Independent and boutique hotels particularly rate it highly (average 4.83/5), citing ease of use and operational efficiency.

Softstar has no recent reviews or ratings, so no reliable data exists on user satisfaction. The absence of recent reviews indicates less market validation.

Given the recent, high ratings, Clock PMS is the more trusted choice among hotel operators. Edge: Clock PMS.

How Much Do Clock PMS and Softstar Cost?

Clock PMS is priced at a $600 monthly flat fee, with no implementation or hidden fees. There’s no free tier, and pricing is straightforward for hotels seeking a comprehensive solution.

Softstar’s pricing is not publicly disclosed, which complicates direct comparison. Its lack of transparent pricing suggests it may be aimed at a different customer segment or requires direct vendor negotiations.

For predictable budgeting, Clock PMS offers clarity. Edge: Clock PMS.

What Type of Hotel Should Use Clock PMS?

• Hotels that need an all-in-one system for reservations, guest management, and revenue optimization.
• Boutique, city-center, and independent hotels seeking scalable, reliable operations.
• Hotels looking for extensive integrations with third-party vendors.
• Properties prioritizing automation, guest engagement, and real-time reporting.
• Teams that want a proven platform with recent positive reviews and dedicated support.

Not ideal if your hotel operates primarily as a rental or landlord property with no need for hotel-specific features.

What Type of Hotel Should Use Softstar?

• Property managers handling rental units, tenant tracking, or maintenance automation.
• Small-scale operators focusing on financial reporting and workflow automation.
• Teams that prefer a platform with AI-driven insights and recommendations.

Not ideal if your hotel requires booking engines, channel management, or guest engagement features; or if you value recent, verified user reviews.

The Bottom Line for Hotels

Clock PMS is a comprehensive, hotel-focused system designed to manage every aspect of property operations. Its feature set, recent positive reviews, and proven support make it the top choice for hoteliers looking for a reliable, scalable PMS.

Softstar offers automation and property management tools, but its lack of recent reviews, hotel-specific features, and integration options limit its appeal for hotels. It may serve niche property management needs but isn’t recommended for typical hotel operations.

Choose Clock PMS if you prioritize an all-in-one, hotel-centric platform with proven performance and support. Opt for Softstar only if your property management needs are niche, and you are prepared to evaluate its capabilities further.

In summary, for nearly all hotels seeking a dependable, well-supported PMS, Clock PMS stands out as the clear leader.