eviivo Suite™ HMS vs. RMS:
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The Decision

Choosing the right hotel management software is vital for streamlining operations, boosting revenue, and improving guest satisfaction. Both eviivo Suite™ HMS and RMS by RMS aim to help your team manage bookings, channel distribution, and guest interactions, but they do so with different strengths. Your decision hinges on whether you prioritize a platform with more recent reviews and a stronger hotel focus or one with broader functionality and a larger partner network.

With eviivo boasting more recent reviews and a slightly higher overall rating, it offers reassurance about current user experiences. Are you looking for a system that’s proven to be more reliable in the latest feedback cycle?

Is eviivo Suite™ or RMS better for hotels?

eviivo Suite™ and RMS both serve the hotel industry but target somewhat different segments. eviivo is designed predominantly for independent properties, B&Bs, and vacation rentals, emphasizing simplicity, ease of use, and direct booking growth. RMS caters to a broader range of hotel types, including larger and multi-property operations, with a focus on automation, detailed reporting, and guest management.

While eviivo is more popular among small, independent operators with a focus on direct bookings and channel integration, RMS appeals to hotels seeking extensive automation, revenue management, and multi-property control. Do you need a straightforward, easy-to-adopt system or a more comprehensive platform capable of scaling with your business?

eviivo Suite™ vs RMS: Which should your hotel choose?

If your hotel is an independent property or a boutique B&B aiming to expand direct bookings and simplify management, eviivo is your better option. Its focus on ease of use, quick onboarding, and strong UK market presence makes it ideal for small operators prioritizing simplicity and customer service.

Conversely, if your hotel operates multiple properties, requires advanced revenue management tools, or needs an integrated POS and guest CRM, RMS is the superior choice. Its extensive feature set and broad global reach support larger, more complex hospitality businesses.

If your priority is a system that’s easy to implement and user-friendly, go with eviivo. If you need deep automation, detailed reporting, and multi-property management, RMS is the better fit.

Is eviivo Suite™ or RMS easier to use?

eviivo’s user ratings (4.48/5) are slightly higher than RMS (4.3/5), indicating it’s marginally more straightforward for staff. Users praise eviivo’s intuitive interface and quick onboarding, often highlighting how staff adopt it rapidly, especially in small independent settings.

RMS, with a solid 4.3/5 rating, offers a robust platform that still remains accessible but can be more complex due to its extensive feature set—particularly for larger teams managing multiple properties. Support and onboarding experiences are generally positive for both, but eviivo’s recent reviews reflect a slight edge in ease of use.

Edge: eviivo.

Which has better features: eviivo Suite™ or RMS?

eviivo offers 3 unique features—website development, rate shopping, and a drag-and-drop tapechart—tailored for simple and direct booking workflows. RMS, with 23 exclusive features, provides a broad suite including channel management, revenue management, guest CRM, POS, automated night audits, and group management.

RMS’s comprehensive capabilities make it suitable for hotels seeking extensive automation and control, whereas eviivo’s specialized features serve properties focused on online booking and basic operations. If your hotel needs advanced revenue tools and integrations, RMS wins. If you want a simple yet effective booking-focused system, eviivo is preferable.

Edge: RMS.

Which has better customer support: eviivo or RMS?

eviivo’s customer support (4.57/5) is highly rated, with reviews highlighting professionalism, quick responses, and thorough training, especially during onboarding. Users appreciate its reliability and the personal touch, though some mention room for improvement in chat support communication.

RMS also scores well (4.52/5), with many reviews praising its responsive account managers and helpful staff. However, some users report occasional frustrations with software updates causing disruptions. Overall, both are strong, but eviivo’s recent reviews suggest slightly higher satisfaction.

Edge: eviivo.

Which has more integrations: eviivo or RMS?

RMS boasts a significantly larger partner network with 112 verified integrations, including major OTAs, POS, and analytics tools. Its extensive API and partner integrations support complex, multi-channel operations, making it suitable for larger or multi-property hotels.

eviivo offers 32 verified partners, focusing on essential booking channels, website builders, and channel managers. Its integrations are sufficient for small properties and independent operators but limited compared to RMS’s broad ecosystem.

Edge: RMS.

Which do hoteliers rate higher: eviivo or RMS?

Recent reviews show eviivo with a higher overall rating (87.7/100) and a Likelihood to Recommend of 95%, reflecting strong satisfaction among its primarily small, independent hotel users. Larger properties or those with more complex needs tend to rate RMS higher, especially for its automation and multi-property features.

eviivo’s reviews in the last six months reinforce its position as a favorite among independent operators, particularly in the UK and Europe. RMS’s higher ratings come from larger, multi-property hotels appreciating its extensive feature set.

Edge: eviivo.

How much do eviivo Suite™ and RMS cost?

Both eviivo and RMS are priced at a base rate of $700 per month, with no additional implementation or hidden fees. Pricing structures are simple, with no free tiers or pay-per-use models, making it straightforward to compare value.

Pricing reflects the target market: eviivo’s focus on small hotels and vacation rentals, and RMS’s broader, more scalable platform. Neither offers a free trial, so testing is limited.

What type of hotel should use eviivo Suite™?

• Hotels that are small, independent, or family-run, looking for straightforward booking management.
• Bed & Breakfasts, inns, and vacation rentals wanting to boost direct bookings.
• Teams prioritizing ease of onboarding and minimal training requirements.
• Hotels that value strong customer support and simple integrations.
• Not ideal if your hotel needs advanced revenue management, multiple property oversight, or extensive automation.

What type of hotel should use RMS?

• Hotels managing multiple properties or large portfolios seeking centralized control.
• Properties requiring detailed reporting, revenue management, and automation.
• Businesses wanting integrated POS, guest CRM, and group management.
• Hotels with complex rate structures or needing extensive customization.
• Not ideal if your team prefers a highly simple, easy-to-use interface or only needs basic booking features.

RMS vs eviivo: The bottom line for hotels

eviivo’s primary strength is its focus on small, independent properties seeking an easy-to-use system that enhances direct bookings and simplifies daily operations. Its recent reviews and higher overall rating underscore its effectiveness for this segment.

RMS offers a broader array of features suitable for larger hotels or chains with multiple properties, aiming for automation, detailed control, and extensive integrations. Its larger partner network and feature depth make it ideal for scalable, complex operations.

If your hotel is small, boutique, or family-run, eviivo’s simplicity and dedicated support make it the logical choice. For larger, multi-property hotels requiring automation and detailed management, RMS is the better investment.

In summary: For hotels prioritizing ease of use, recent positive reviews, and strong customer service, eviivo is the recommended choice. If your hotel needs extensive automation, integrations, and scalability, RMS provides a more comprehensive solution.