Crave Mobile Platform vs. Xotelier (Guest App):
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The Decision

Choosing the right guest engagement app can dramatically impact your hotel's operations and guest satisfaction. Crave Mobile Platform by Crave Interactive and Xotelier (Guest App) both aim to enhance guest experience through mobile solutions; however, their offerings and backing differ significantly. Crave's platform is more established, with a broader feature set and a stronger review presence, while Xotelier's solution appears more tailored toward custom development with less market traction. Do you need a proven system with comprehensive features or a flexible, bespoke app?

Is Crave Mobile Platform or Xotelier (Guest App) Better for Hotels?

Crave Interactive’s platform is a well-reviewed, full-featured solution with 48 reviews, a high overall rating (4.75/5), and recent positive feedback, especially in North America, Europe, and Asia Pacific. Xotelier’s Guest App, with no reviews or ratings available, offers custom development tailored to specific hotel needs but lacks proven market performance. While Crave’s app emphasizes ease of engagement and automation, Xotelier’s platform is about bespoke development and technical support. Which approach aligns more with your hotel’s priorities?

Crave’s platform includes 25 unique features like mobile payments, in-venue ordering, QR codes, and multi-lingual support, making it a comprehensive choice for hotels seeking ready-to-deploy capabilities. Xotelier’s offering, lacking specific feature details, leans toward custom solutions that may include flexible functionalities but require more development time and investment. Are your hotel’s needs best served by a ready-made solution or a tailored application?

While Crave’s reviews praise its user interface, customer support, and integration with existing hotel systems, some mention that the back-end system could be more modern and that hardware durability is a concern. Xotelier’s status as a less-reviewed, less-known provider makes it difficult to assess support quality and feature robustness. Do you prioritize proven performance or bespoke development with tailored support?

In summary, Crave's platform has a clear edge with a robust feature set, recent reviews, and a proven track record. Xotelier’s approach is more about custom solutions, which might fit niche needs but lack the validation of a large user base. Which option aligns better with your hotel’s operational maturity and strategic goals?

Edge: Crave Mobile Platform.

Crave Mobile Platform vs Xotelier (Guest App): Which Should Your Hotel Choose?

If your hotel needs a reliable, feature-rich guest engagement system ready to integrate with your existing operations, Crave is the better choice. With 48 reviews, a 4.75/5 overall rating, and features like mobile payments, QR codes, multi-language support, and in-venue ordering, Crave appeals to hotels looking for a comprehensive, proven solution. Its high NPS score of 9.15/10 and recent reviews confirm its strong market presence.

Conversely, if your hotel requires a highly customized app tailored to unique workflows, branding, or specific services, Xotelier’s platform might serve you better. Its strength lies in bespoke app development, offering technical support for publication and ongoing management, though the lack of reviews makes its performance and customer satisfaction less certain. If you are comfortable with a development-first approach, Xotelier could be a fit.

For hotels in need of a plug-and-play, scalable solution with a track record of success, Crave is the clear choice. If your team has specific, complex requirements and prefers a tailor-made app, Xotelier’s bespoke offerings may be worth exploring, but be prepared for longer implementation timelines and less proven results.

Edge: Crave Mobile Platform.

Is Crave Mobile Platform or Xotelier (Guest App) Easier to Use?

Crave’s platform scores highly on ease of use, with a rating of 4.61/5 based on extensive reviews, and users praise its intuitive interface and proactive onboarding process. Reviews highlight that staff find it straightforward to train on, and guests appreciate its simplicity, with some noting the QR code access is particularly user-friendly.

Xotelier’s platform, lacking detailed reviews or user feedback, makes it difficult to assess its ease of use. Its focus on custom development suggests that the user experience will depend heavily on the bespoke design and implementation process, which can vary in complexity. Without concrete feedback, it’s safer to say Crave’s platform is more predictable in usability.

Edge: Crave Mobile Platform.

Which Has Better Features: Crave Mobile Platform or Xotelier (Guest App)?

Crave’s platform boasts 25 unique features, including web-based access, multi-lingual support, mobile payments, request management, in-venue ordering, QR codes, Apple Pay, Google Pay, POS integration, and contactless ordering. These capabilities enable seamless guest service automation across diverse hotel types, making it a versatile solution.

Xotelier’s Guest App does not specify feature count or list functionalities, focusing instead on custom development tailored to hotel needs. While this allows flexibility, it leaves uncertainty about which features are included out-of-the-box. For hotels wanting a comprehensive, ready-to-use suite, Crave’s extensive features provide a clear advantage.

Edge: Crave Mobile Platform.

Which Has Better Customer Support: Crave Mobile Platform or Xotelier (Guest App)?

Crave’s support ratings are strong, with a 4.79/5 customer support score, and reviews cite quick response times and proactive assistance. Clients appreciate the 24/7 support, with one reviewer noting, “Their response times are absolutely incredible,” which is critical during operational issues.

Xotelier’s support quality isn’t documented through reviews, making it difficult to gauge. The company’s smaller size and focus on custom development suggest support quality could vary and depend on ongoing contracts. Based on available data, Crave’s support stands out as more reliable.

Edge: Crave Mobile Platform.

Which Has More Integrations: Crave Mobile Platform or Xotelier (Guest App)?

Crave’s platform integrates with 17 verified partners, including Interel, Infor, Oracle Hospitality, Amadeus, and others, facilitating smooth operation within existing hotel tech stacks. This extensive integration footprint allows for easier automation and data sharing.

Xotelier offers no publicly listed integrations, highlighting its focus on custom solutions rather than out-of-the-box connectivity. If integration is a priority, Crave’s established partner network provides a significant advantage.

Edge: Crave Mobile Platform.

Which Do Hoteliers Rate Higher: Crave Mobile Platform or Xotelier (Guest App)?

Crave’s reviews consistently praise its ease of use, support, and feature set, with a 4.75/5 overall rating and a 93% likelihood to recommend. Its recent reviews reinforce its reputation among hotels across segments, especially in North America and Europe, with an average hotel rating of 4.69/5 from 42 reviews.

Xotelier’s lack of reviews makes it impossible to assess user satisfaction. Its personalized, bespoke approach may appeal to niche hotels but doesn’t demonstrate proven hotel ratings or satisfaction levels in the market.

Edge: Crave Mobile Platform.

How Much Do Crave Mobile Platform and Xotelier (Guest App) Cost?

Crave’s platform charges a flat fee of $400, with no additional implementation or monthly charges, making it straightforward and predictable. Xotelier’s pricing is not publicly available; since it focuses on custom app development, costs will vary based on scope, complexity, and ongoing support.

If predictable costs are vital, Crave offers clarity with its flat fee. For tailored solutions, Xotelier’s variable pricing could be advantageous but less transparent.

What Type of Hotel Should Use Crave Mobile Platform?

• Hotels seeking a proven, feature-rich mobile engagement system that integrates with existing systems.
• Properties needing quick deployment without extensive custom development.
• Hotels with a diverse guest demographic that benefits from multi-lingual and contactless features.
• Hotels aiming to increase revenue through upselling, mobile payments, and in-venue ordering.
• Hotels that value reliable support and extensive integrations.

Not ideal if your hotel has highly unique workflows requiring bespoke app development or minimal budget flexibility.

What Type of Hotel Should Use Xotelier (Guest App)?

• Hotels with highly specialized needs that benefit from custom app development.
• Properties with a technical team capable of managing bespoke solutions and ongoing support.
• Hotels looking for a branded app that aligns closely with their unique branding and service standards.
• Hotels that prefer a tailored experience and have the resources to develop and maintain it over time.

Not ideal if you prefer a quick, out-of-the-box solution or lack the internal resources for custom app management.

The Bottom Line for Hotels

Crave Mobile Platform stands out as the more reliable, feature-rich guest app with proven market success, extensive integrations, and high user satisfaction. It’s best suited for properties seeking a scalable, ready-to-use solution that enhances guest engagement and operational efficiency.

Xotelier offers a flexible, custom development approach, ideal for hotels with specific needs and resources for bespoke app management. However, its lack of reviews and market presence makes it a riskier choice unless your hotel has the capacity to handle custom tech projects.

For hotels prioritizing proven performance, extensive features, and strong support, Crave is the clear winner. If your hotel values bespoke development above all, Xotelier could be worth exploring, but proceed cautiously given the limited market validation.