Dgstay vs. Smart Order by DOWHAT:
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The Decision

Choosing between Dgstay by Dgstay and Smart Order by DOWHAT hinges on your hotel’s specific needs and operational priorities. Both aim to elevate guest service through mobile ordering and digital communication, but they approach this goal differently. Dgstay specializes in streamlining guest requests and reducing operational costs, while DOWHAT emphasizes contactless interactions and PMS integration. Which solution aligns better with your hotel’s strategy?

Dgstay boasts a strong track record with more reviews and recent customer feedback, giving it a significant edge in reliability and user confidence. As of now, Dgstay has 27 reviews with recent feedback in the last six months, compared to only 12 reviews for DOWHAT. This makes Dgstay’s ratings more current and trustworthy. Does your hotel require a proven, well-reviewed platform to support your digital transformation?

Is Dgstay or DOWHAT Better for Hotels?

Both platforms aim to improve guest communication and service delivery but diverge in their core features and deployment strategies. Dgstay offers a comprehensive guest communication platform that centralizes all hotel services, including QR code-based ordering, service requests, and environmental benefits like paper savings. Its ease of use and rapid onboarding (rated 4.96/5) make it a strong contender for hotels looking for a quick, broad digital upgrade.

DOWHAT, on the other hand, is built around contactless service and PMS integration, offering features like Smart Order and seamless request handling. It provides more specific functionalities, such as contactless check-in and multi-language support, but only has 12 reviews and a lower overall support rating (4.67/5). Do you need a broad communication tool or a specialized contactless service enhancer?

Both products aim to reduce staff workload and enhance guest satisfaction, but Dgstay’s extensive feature set and active user base give it more recent validation. Are you prioritizing a platform with proven market presence and multiple integrations?

Dgstay vs DOWHAT: Which Should Your Hotel Choose?

If your hotel needs a versatile guest communication platform that improves operational efficiency and supports eco-friendly initiatives, go with Dgstay. It’s ideal for properties seeking a broad digital solution, especially given its higher review count, recent positive feedback, and wide regional presence.

If your primary goal is minimizing contact points, streamlining check-in/out, and leveraging PMS integrations for faster service, DOWHAT might be suitable. It’s more focused on contactless and AI-driven features, though it has fewer reviews and a smaller regional footprint.

For hotels prioritizing established reviews and comprehensive services, Dgstay’s larger and more recent review base makes it the safer choice. If advanced PMS integration and contactless features are critical, DOWHAT can still deliver but with less proven market traction.

Is Dgstay or DOWHAT Easier to Use?

Dgstay scores slightly higher with a 4.93/5 rating for ease of use, supported by its intuitive interface and quick onboarding process rated 4.96/5. Multiple reviews praise its user-friendly design, quick setup, and ease of updating content, making staff adoption straightforward.

DOWHAT follows closely with a 4.83/5 rating, also emphasizing ease of use and quick implementation, rated 4.5/5. Reviewers mention smooth operation and simple request sharing, but some note system errors that occasionally slow down usage.

Edge: Dgstay.

Which Has Better Features: Dgstay or DOWHAT?

Dgstay offers 11 shared features plus one unique feature—curbside pickup—focused on elevating guest experience and operational efficiency. Its exclusive features support sustainability and quick content updates, with a total feature count of 12.

DOWHAT provides 10 unique features, including white-label apps, NFC, POS, and loyalty integrations, alongside 1 shared feature with Dgstay. Its focus on advanced contactless options and PMS integration makes it more suitable for hotels emphasizing seamless, contactless service.

Edge: Dgstay for broader hotel service management; DOWHAT for contactless, PMS-integrated services.

Which Has Better Customer Support: Dgstay or DOWHAT?

Dgstay’s customer support scores a near-perfect 4.96/5, with reviews highlighting rapid responses and support team responsiveness. Hoteliers appreciate the quick implementation and ongoing assistance, which minimizes operational disruptions.

DOWHAT’s support rating is 4.67/5, with reviewers mentioning generally good service but occasional system bugs that sometimes hinder usage. While still strong, Dgstay’s support reputation is more consistent and recent.

Edge: Dgstay.

Which Has More Integrations: Dgstay or DOWHAT?

Dgstay integrates with 3 verified partners, including hotelkit, Mews, and Oracle Hospitality, providing a wider range of operational connections. Its partnerships support a diverse set of hotel types and regional markets, including North America, Europe, Asia, and the Middle East.

DOWHAT has 2 verified integrations, sharing Oracle Hospitality but lacking others like hotelkit or Mews. Its integrations are more limited and regionally concentrated.

Edge: Dgstay.

Which Do Hoteliers Rate Higher: Dgstay or DOWHAT?

Dgstay’s review score of 77.87/100 reflects strong satisfaction, especially among branded hotels and city center properties, which rate it highly due to its ease of use and operational impact. Its recent reviews reinforce high confidence in the platform.

DOWHAT, with no available overall rating, has fewer reviews and less recent feedback, making it harder to gauge overall hotel satisfaction. Currently, Dgstay’s ratings give it the lead in hotel confidence.

Edge: Dgstay.

How Much Do Dgstay and DOWHAT Cost?

Dgstay does not publicly list its pricing model, but it does not offer a freemium plan or trial, indicating a likely custom quote based on hotel size and needs.

DOWHAT charges a flat $400 monthly fee, with no free tier or trial available. The platform’s straightforward pricing may appeal to hotels with budget clarity but limits flexibility.

Both options require direct inquiries for precise quotes; Dgstay’s lack of public pricing suggests it may be more customizable.

What Type of Hotel Should Use Dgstay?

• Hotels seeking a broad, all-in-one guest communication platform.
• Properties aiming to reduce paper waste and operational costs.
• Hotels with regional presence or international guests needing multi-language support.
• Branded and city center hotels that prioritize operational efficiency.
• Teams that want rapid onboarding and a high-rated support team.

Not ideal if you only need contactless check-in/out or PMS-specific features, as Dgstay’s focus is broader.

What Type of Hotel Should Use DOWHAT?

• Hotels emphasizing contactless service and streamlined guest interactions.
• Properties with existing PMS systems looking for tight integration.
• Hotels that want to enhance guest experience with smart ordering and multilingual support.
• Operations that prioritize quick, efficient check-in/out and request handling.
• Hotels that benefit from contactless features like NFC, loyalty, and POS integrations.

Not ideal if you require a comprehensive guest communication platform with extensive regional support.

Dgstay vs DOWHAT: The Bottom Line for Hotels

Dgstay offers a well-rounded, highly rated guest communication platform that centralizes services, saves costs, and supports sustainability. Its broader feature set and recent positive reviews make it suitable for most hotels looking to modernize guest interactions.

DOWHAT focuses on contactless, PMS-integrated service enhancements, particularly beneficial for hotels prioritizing seamless check-in/out and smart ordering, but with less proven market presence.

If your hotel values a proven platform with extensive integrations and global reach, Dgstay is the clear choice. For properties seeking specific contactless features and tight PMS integration, DOWHAT can still serve well but carries less recent validation.

This comprehensive comparison should help you make a confident decision based on your hotel’s operational needs, guest experience goals, and regional considerations.