E-Reg. Card by DOWHAT vs. INTELITY Mobile Check-in:
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The Decision

Choosing between DOWHAT's E-Reg Card and INTELITY Mobile Check-In hinges on your hotel’s priorities. Both products address contactless check-in, but they differ significantly in features, market presence, and user experience. Your team should evaluate whether sustainability, simplicity, and regional support matter more than comprehensive functionality and integration depth.

DOWHAT offers a straightforward, eco-friendly solution primarily suited for hotels emphasizing sustainability and reduced paper waste. INTELITY, on the other hand, provides a broader suite of contactless tools with extensive integrations, ideal for hotels seeking a full guest management platform. Which aligns better with your operational goals?

Is DOWHAT or INTELITY Better for Hotels?

DOWHAT’s E-Reg Card aims to eliminate paper registration cards, supporting ESG initiatives and streamlining the check-in process with its digital registration platform. INTELITY’s Mobile Check-In focuses on automating arrival procedures, offering features like mobile key, ID verification, and in-app payments for an all-in-one contactless experience.

While DOWHAT has a high ease of use rating (4.79/5) and a niche focus on sustainability, it lacks the extensive feature set and global market presence of INTELITY. Conversely, INTELITY’s offerings are broader, with 14 unique features compared to DOWHAT’s four, and a more established market footprint. Both products have positive reviews, but the choice depends on whether sustainability or feature breadth is your priority.

DOWHAT vs INTELITY: Which Should Your Hotel Choose?

If your hotel prioritizes reducing environmental impact and simplifying check-in procedures, DOWHAT is your pick. Its core strength lies in replacing paper registration cards with a digital, ESG-aligned solution, ideal for properties aiming for sustainability credentials.

If your hotel needs a comprehensive contactless platform that integrates with existing systems like PMS and POS, supports multiple features such as mobile key, in-venue ordering, and QR codes, INTELITY is the better choice. It suits hotels seeking advanced guest engagement tools and extensive system compatibility.

Is DOWHAT or INTELITY Easier to Use?

DOWHAT’s ease of use is rated at 4.79/5, slightly higher than INTELITY’s 4.65/5, reflecting its straightforward focus on digital registration. Reviews praise DOWHAT for its user-friendly interface and simple onboarding, making staff adoption smooth and quick.

INTELITY’s platform, with its broader feature set, can be more complex but remains accessible thanks to customizable branding and integration options. However, its slightly lower user ratings suggest some learning curve and setup complexity.

Edge: DOWHAT.

Which Has Better Features: DOWHAT or INTELITY?

INTELITY offers 14 features exclusive to its platform, including digital menu, POS integration, in-venue ordering, and NFC contactless payment, making it a more versatile solution for full guest management. DOWHAT provides four unique features: lobby kiosk, easy room selection, marketing opt-in, and automatic translations, focusing on digital registration and communication.

While DOWHAT excels at ESG-related registration, INTELITY covers a broader spectrum of guest engagement tools, offering more opportunities for revenue and operational improvements. For comprehensive functionality, INTELITY is ahead.

Edge: INTELITY.

Which Has Better Customer Support: DOWHAT or INTELITY?

DOWHAT’s reviews highlight high support ratings at 4.71/5, with comments emphasizing friendly, responsive customer service and ongoing development. Reviewers appreciate the consistent, good support that helps streamline their operations.

INTELITY’s support rating is 4.53/5, with testimonials mentioning organized project management and attentive staff. However, some reviewers note that the platform's complexity may require longer onboarding times, though support remains strong.

Edge: DOWHAT.

Which Has More Integrations: DOWHAT or INTELITY?

INTELITY boasts 56 verified integrations, including major systems like Oracle Hospitality, POS, PMS, and various third-party vendors. DOWHAT has only 2 verified partners, with one shared partner (Oracle Hospitality), limiting its integration scope.

For hotels seeking extensive system connectivity and customization, INTELITY’s integration ecosystem provides significant advantages. DOWHAT’s limited integrations suit smaller operations or those prioritizing sustainability over system complexity.

Edge: INTELITY.

Which Do Hoteliers Rate Higher: DOWHAT or INTELITY?

INTELITY’s reviews are more recent and more numerous, totaling 17 reviews in the last six months, compared to DOWHAT’s zero recent reviews. The overall rating for INTELITY is 5/5, with a 95% likelihood to recommend, reflecting strong satisfaction.

DOWHAT’s reviews, though positive, are fewer and lack recent feedback, which reduces confidence in current performance. For latest user sentiment, INTELITY clearly leads.

Edge: INTELITY.

How Much Do DOWHAT and INTELITY Cost?

DOWHAT charges a base price of $400, with no hidden implementation or monthly fees, making it transparent and predictable. Pricing for INTELITY is not publicly available, but it is known to follow a customized, enterprise pricing model, typical for platforms with extensive features and integrations.

If budget predictability is crucial, DOWHAT offers a straightforward, fixed cost. INTELITY’s higher complexity likely translates into higher investments tailored to larger or more integrated hotels.

What Type of Hotel Should Use DOWHAT?

• Hotels committed to sustainability and eco-friendly initiatives.
• Properties seeking a simple, digital registration solution to replace paper cards.
• Small to mid-sized hotels with limited system integration needs.
• Hotels prioritizing ease of use and quick onboarding.
• Properties that want to support ESG goals with minimal operational disruption.

Not ideal if your hotel requires extensive guest management features or system integrations.

What Type of Hotel Should Use INTELITY?

• Hotels seeking a comprehensive contactless guest management platform.
• Properties that need extensive integrations with PMS, POS, and third-party vendors.
• Large resorts, boutique hotels, or casinos aiming for high guest engagement.
• Hotels wanting to unify multiple contactless features like ordering, mobile keys, and digital menus.
• Hotels looking to scale their contactless solutions across multiple locations.

Not ideal if your hotel’s focus is solely on sustainability or a simple registration process.

DOWHAT vs INTELITY: The Bottom Line for Hotels

DOWHAT provides a focused, eco-conscious digital registration solution that simplifies check-in and supports ESG initiatives. Its high ease of use and support ratings make it ideal for properties emphasizing sustainability and straightforward guest registration.

INTELITY offers a comprehensive platform with 14 exclusive features, extensive integrations, and a proven track record in delivering a seamless contactless guest experience. It suits hotels seeking a full-service, scalable solution to enhance operational efficiency and guest engagement.

If your hotel needs a simple, sustainability-oriented check-in tool, DOWHAT is the better fit. For properties that require a multi-featured, system-integrated platform capable of supporting complex operations, INTELITY should be your choice.

In conclusion, the decision hinges on your hotel’s strategic focus: sustainability and simplicity or comprehensive guest management and integration capabilities. Careful consideration of your operational priorities and guest experience goals will guide you to the right product.