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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
Terranea Resort Introduces INTELITY Mobile Offering to Elevate Guest Experience
Terranea is a one-of-a-kind oceanfront luxury resort located on the Palos Verdes Peninsula with 102 acres of unparalleled Pacific Ocean views. This scenic resort offers guests world-class accommodations ranging from hotel suites to bungalows, oceanfront casitas, and luxurious villas.
Branded Mobile App: Provide guests with a digital compendium of the resort's offerings with the ability to book a variety of amenities on one single application.
Modern Check-In Experience: Enable guests to digitally check-in and access their mobile key on their mobile device.
Digital Connection: Allow guests to digitally interact with the hotel team. From placing an in-room dining order to messaging hotel staff for assistance.
"Terranea Resort is dedicated to providing superior guest service and is committed to exploring new ways to enhance our amenities and create an environment of ultimate luxury and comfort."
Ralph Grippo
President of Terranea Resort
"Terranea Resort is dedicated to providing superior guest service and is committed to exploring new ways to enhance our amenities and create an environment of ultimate luxury and comfort."
President of Terranea Resort Ralph Grippo said, about their decision: "The luxury guest is seeking personalized service, ease of access, and an enhanced experience. We are pleased to partner with INTELITY to upgrade our technology with their mobile key and mobile app as one of the many ways we are better accommodating our guests and associates."
The INTELITY mobile app allows guests to discover, view, and book the many amenities on the property. With guest messaging, the hotel staff can communicate with guests before, during, and after their stay, providing the most personalized and luxurious stay for guests.
With INTELITY’s mobile check-in and mobile key, guests have the convenience to bypass the front desk and access their rooms. Getting guests to enjoy their vacation sooner and reducing the front desk queue for the hotel team.
The staff collaboration tool, GEMS, provides a centralized platform to manage all guest service requests, work orders, and ticketing, enabling staff to save more time and provides more opportunities for personalized service.
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