GUEST EXPERIENCE

Terranea Resort Introduces INTELITY Mobile Offering to Elevate Guest Experience

Not yet verified This case study hasn't been verified by Terranea Resort yet
One of Southern California’s luxury oceanfront premier resorts has enhanced its guest and staff engagement with digital platform from INTELITY
Why it matters: In today’s digital world, the modern guest desires digital communication and convenience. When Terranea Resort decided to enhance its guest experience by providing a mobile app, mobile check-in, mobile key, and mobile messaging — INTELITY was the apparent choice.

  • Terranea is a one-of-a-kind oceanfront luxury resort located on the Palos Verdes Peninsula with 102 acres of unparalleled Pacific Ocean views. This scenic resort offers guests world-class accommodations ranging from hotel suites to bungalows, oceanfront casitas, and luxurious villas.

Top 3 Core Objectives: With an abundance of activities on the resort property, Terranea Resort wanted to offer a mobile application for guests to book amenities to explore these activities in addition to offering guests the modern convenience of mobile check-in and mobile key, the ability to make service requests, and order food and drinks through digital dining.

  • Branded Mobile App: Provide guests with a digital compendium of the resort's offerings with the ability to book a variety of amenities on one single application.

  • Modern Check-In Experience: Enable guests to digitally check-in and access their mobile key on their mobile device.

  • Digital Connection: Allow guests to digitally interact with the hotel team. From placing an in-room dining order to messaging hotel staff for assistance.

INTELITY

Connect with guests before, during, and after their stay with a hotel guest app that looks and feels like your property.

4.6 59 REVIEWS

Innovators Mentioned

Terranea Resort
INTELITY
Ralph Grippo
The hotelier hasn't yet verified the case study.

President of Terranea Resort

Terranea Resort

"Terranea Resort is dedicated to providing superior guest service and is committed to exploring new ways to enhance our amenities and create an environment of ultimate luxury and comfort."

Ralph Grippo

President of Terranea Resort

👍 President of Terranea Resort Ralph Grippo said that The INTELITY platform aligns with Terranea Resort’s goal for a luxurious guest stay.:

  • "Terranea Resort is dedicated to providing superior guest service and is committed to exploring new ways to enhance our amenities and create an environment of ultimate luxury and comfort."

⚖️ The selection process: During their research process, Ralph Grippo evaluated INTELITY's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that INTELITY was the best fit solution:

  • President of Terranea Resort Ralph Grippo said, about their decision: "The luxury guest is seeking personalized service, ease of access, and an enhanced experience. We are pleased to partner with INTELITY to upgrade our technology with their mobile key and mobile app as one of the many ways we are better accommodating our guests and associates."

📈 The results: Created to look and feel like the property, the Terranea Resort branded mobile app, powered by the INTELITY platform, enables guests to submit per-arrival preferences, mobile check-in, and mobile key, view resort information, dining, and experiences and so much more. The Guest Experience Management System, GEMS, provides the hotel staff with the information needed to best serve guests, all on one platform.

  • The INTELITY mobile app allows guests to discover, view, and book the many amenities on the property. With guest messaging, the hotel staff can communicate with guests before, during, and after their stay, providing the most personalized and luxurious stay for guests.

  • With INTELITY’s mobile check-in and mobile key, guests have the convenience to bypass the front desk and access their rooms. Getting guests to enjoy their vacation sooner and reducing the front desk queue for the hotel team.

  • The staff collaboration tool, GEMS, provides a centralized platform to manage all guest service requests, work orders, and ticketing, enabling staff to save more time and provides more opportunities for personalized service.

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