Engisoft vs. Infor HMS:
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The Decision

Both Engisoft by Enginyeria de Software S.A. (ENGISOFT) and Infor HMS aim to simplify hotel management tasks through cloud-based property management systems. They promise to streamline reservations, billing, and housekeeping, but they diverge sharply in maturity, features, and user feedback. With Infor's more extensive market presence and recent reviews, it’s clear which solution is more relevant for today’s hoteliers. But which one truly fits your hotel’s needs?

Is Engisoft or Infor Better for Hotels?

Engisoft, developed in 1992, offers a cloud PMS tailored to property managers seeking a straightforward, scalable tool. Yet, with zero reviews in the last six months—indicating limited recent user data—its real-world performance remains unclear. Conversely, Infor, established in 1999 and boasting 46 recent reviews, is a well-established platform with a 4.04 out of 5 rating, making it easier to assess its current effectiveness.

While Engisoft claims to provide an intuitive interface and robust reporting, the absence of recent customer feedback means you can't confirm its ongoing reliability or support quality. Infor, on the other hand, has an active user base with consistent praise for its features and support, though some users report issues during updates. The real question is: which system aligns better with your hotel’s operational demands today?

Engisoft vs Infor: Which Should Your Hotel Choose?

If your hotel needs a basic, scalable PMS to manage reservations, billing, and housekeeping with a focus on Europe, Engisoft might seem appealing, especially given its long history. However, with no recent reviews or active customer feedback, its ongoing support and usability are uncertain.

If you require a mature, feature-rich PMS with extensive integrations, customizable reports, and proven support in multiple regions—including North America, Europe, and Asia—Infor is the clear choice. Its 46 recent reviews, with a 74% likelihood to recommend, demonstrate consistent, real-world satisfaction and ongoing product evolution.

For hotels prioritizing a system with recent user validation, Infor is the stronger option. If you are in a niche European market seeking a flexible, less proven solution, consider Engisoft—but proceed cautiously.

Is Engisoft or Infor Easier to Use?

Based on the latest reviews, Infor HMS scores a 3.88 out of 5 for ease of use, with users describing the system as "generally intuitive" despite some glitches. Support during onboarding is rated a 3.64, with users appreciating responsive assistance that eases the learning curve.

Engisoft’s UI and onboarding experience are unverified due to the lack of recent reviews, but its 0/5 rating for ease of use indicates significant uncertainty about its user-friendliness. Given the active feedback on Infor’s usability and support, it’s the safer bet for hotels seeking a straightforward, manageable system.

Edge: Infor HMS.

Which Has Better Features: Engisoft or Infor?

Engisoft offers 14 shared features with Infor but uniquely provides five additional functionalities: Spa & Wellness Module, Integrated CRS, Gift Vouchers, Digital Registration, and an Integrated ID & Passport Scanner. These features are tailored for properties with niche needs like wellness centers or digital check-ins.

In contrast, Infor boasts 20 features, including guest profiles, direct billing, multi-currency support, and ancillary revenue tracking—features critical for larger or multi-property hotels. Its extensive integrations with platforms like Booking.com, Expedia, and proprietary modules for revenue and work order management give it a comprehensive edge.

Given the feature count and recent reviews emphasizing its versatility, Infor’s broad set of tools makes it more suitable for hotels with complex operational needs. Edge: Infor HMS.

Which Has Better Customer Support: Engisoft or Infor?

Customer reviews reveal Engisoft offers no recent feedback, leaving its support quality uncertain. Its long-standing presence suggests some level of service, but without recent reviews, its responsiveness and effectiveness are unverified.

Infor, however, scores a 4.04 out of 5 for customer support, with reviews highlighting prompt, professional assistance. Users mention that support teams guide them through issues efficiently, especially during onboarding and updates, which are common pain points.

Given the active and positive recent feedback, Infor’s support team is clearly more reliable. Edge: Infor HMS.

Which Has More Integrations: Engisoft or Infor?

Infor’s 113 verified partners include major platforms like SiteMinder, Onity, and Trevo, offering extensive connectivity. Its shared integrations with Engisoft include HiJiffy and eRevMax, but Infor’s wider partner network provides greater flexibility for complex tech stacks.

Engisoft, with only 8 verified partners, covers basic hotel tech needs but lacks the breadth of Infor’s ecosystem. For hotels that depend on multiple third-party integrations, Infor’s larger partner network is a significant advantage.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Engisoft or Infor?

Since Engisoft has no recent reviews, it cannot be rated by current users, making Infor the clear leader. Infor’s recent 46 reviews give it a 4.04/5 overall rating, with users praising its scalability, customization, and support.

Segment-specific ratings show independent hotels rate Infor at 4.18/5, and branded hotels at 4.5/5. Hotels with more complex operational needs or multiple properties tend to rate Infor higher for its flexibility and integration.

Given the recency and volume of reviews, Infor is the better-rated choice. Edge: Infor HMS.

How Much Do Engisoft and Infor Cost?

Both Engisoft and Infor do not disclose explicit pricing models, indicating a likely custom quote-based approach. Typically, such systems involve setup fees, licensing, and ongoing support costs, which vary widely based on hotel size and needs.

However, the absence of transparent pricing means you need to contact each vendor directly for a quote. Considering Infor’s larger footprint and proven support, it may come at a premium but offers clearer value in return.

What Type of Hotel Should Use Engisoft?

• Hotels that primarily operate in Europe and prefer a long-established system.
• Properties seeking a straightforward, scalable PMS with niche features like digital registration and integrated CRS.
• Small to medium-sized hotels or boutique properties looking for a flexible solution.
• Teams that want to experiment with niche modules like Spa & Wellness or Gift Vouchers.
• Not ideal if your hotel requires extensive regional support outside Europe or prefers a system with recent customer feedback.

Not ideal if...

• You need a system with a large ecosystem of integrations.
• Your hotel operates in North America or Asia with complex operational needs.
• You require a platform with recent positive reviews and active support.

What Type of Hotel Should Use Infor?

• Hotels that operate across multiple regions and need extensive, customizable integrations.
• Large properties or hotel groups seeking a scalable, comprehensive PMS.
• Properties prioritizing real-time data access, automated operations, and detailed reporting.
• Hotels that value ongoing product updates and strong vendor support.
• Not ideal if your hotel is small, boutique, or primarily regional with simple operational needs.

Not ideal if...

• You are looking for a niche, European-focused solution.
• Your budget is tight, and transparent pricing is critical.
• You prefer a system with minimal updates and less complexity.

Infor vs Engisoft: The Bottom Line for Hotels

The core difference lies in their maturity and feature sets. Infor offers a proven, feature-rich platform with recent, positive reviews, making it suitable for larger, multi-property hotels or those with complex operations.

Choose Engisoft if you prioritize a niche solution with digital check-in and wellness modules, especially in Europe, and are willing to accept less recent user feedback. However, for most hotels today, Infor’s ongoing support, extensive integrations, and recent validation make it the clearer choice.

If your hotel values a system with active reviews and broad functionality, Infor is the recommended option. But if your focus is on a smaller-scale, niche property, Engisoft might suffice—though proceed carefully given limited recent data.