Exely HMS vs. HotelFriend HMS:
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The Decision

Choosing between Exely HMS and HotelFriend HMS depends on your hotel’s specific needs, operational complexity, and regional focus. Both products aim to streamline hotel management, but they diverge significantly in features, market presence, and user feedback. Exely, with its broader feature set and larger review base, emerges as the more established choice, especially for hotels prioritizing direct booking growth and flexible integrations. Are you ready to find out which system aligns best with your hotel’s goals?

Is Exely HMS or HotelFriend HMS Better for Hotels?

Both Exely HMS and HotelFriend HMS serve as comprehensive hotel management platforms, but they approach hotel operations differently. Exely emphasizes boosting revenue through direct bookings, channel management, and online reputation, while HotelFriend offers an integrated suite combining property management, booking, POS, and guest experience tools.

Exely's strengths lie in its extensive feature set, including unique modules like multi-currency support, SMS guest communication, and a rate shopping module, which can help increase profitability. HotelFriend’s core appeal is its all-in-one platform, built to streamline workflows for hotels that need integrated booking, POS, and event management, especially those already using or planning to implement hardware solutions.

Given the stark contrast, your choice hinges on whether your hotel prioritizes revenue growth via online channels or operational integration. Do you need a flexible, feature-rich PMS that is highly rated and widely used, or a unified system designed for seamless workflow automation?

Exely HMS vs HotelFriend HMS: Which Should Your Hotel Choose?

If your hotel requires a platform that emphasizes increasing direct bookings, improving online reputation, and offers advanced channel management, go with Exely HMS. It is especially well-suited for boutique, city center, and other property types focused on maximizing revenue from online channels, thanks to its strong reputation, extensive integrations, and recent review activity.

If your hotel needs an integrated property management solution with comprehensive operational tools—like POS, event management, and guest experience modules—HotelFriend is the better fit. It’s ideal for hotels seeking customizable packages, especially those in Europe or with a focus on automation and compliance, such as hotels managing multiple modules and hardware integrations.

In short, choose Exely if revenue growth and online presence are your priorities. Opt for HotelFriend if operational efficiency, customization, and compliance are more critical for your property.

Is Exely HMS or HotelFriend HMS Easier to Use?

Based on recent reviews and ratings, Exely HMS is slightly easier to adopt. It has a high ease-of-use score of 4.88/5 and recent reviews highlight its intuitive interface, simple integration, and straightforward onboarding. Users praise how staff can quickly learn and navigate the system, even during busy periods, with some noting that quick tutorials or guides for new features would enhance onboarding further.

HotelFriend, with a score of 4.44/5, offers a very user-friendly experience but has a steeper initial learning curve, especially when configuring multiple modules or integrating hardware solutions. Its onboarding process is generally positive, but hotel staff may require more time to become fully proficient.

Edge: Exely HMS.

Which Has Better Features: Exely HMS or HotelFriend HMS?

Exely HMS boasts a total of 38 unique features, including multi-currency support, SMS guest communication, and a rate shopping module, which are absent in HotelFriend. Its features focus on increasing direct bookings, managing online reputation, and optimizing pricing strategies.

HotelFriend offers 15 exclusive modules like direct billing, tablet/kiosk check-in, guest app, integrated ID scanner, and real-time reporting—features designed for operational automation and guest engagement. While its core modules provide robust management tools, Exely’s focus on revenue and marketing features gives it an edge for hotels seeking growth-oriented solutions.

Edge: Exely HMS.

Which Has Better Customer Support: Exely HMS or HotelFriend HMS?

Exely’s customer support scores 4.9/5, with reviews describing the team as responsive, knowledgeable, and attentive. Users appreciate quick solutions and continuous improvements, often highlighting how support helps resolve issues swiftly, contributing to high satisfaction levels.

HotelFriend’s support, rated at 4.56/5, is also well-regarded, with users describing the team as responsive and helpful, particularly during onboarding and implementation. However, given the broader user base and more recent feedback, Exely’s support appears more consistently praised.

Edge: Exely HMS.

Which Has More Integrations: Exely HMS or HotelFriend HMS?

Exely significantly outperforms HotelFriend in integrations, with 8 verified partners—including Hotellab, Oracle Hospitality, IDeaS, and Booking.com—covering channel management, revenue, and property systems. This extensive integration network makes Exely more adaptable for hotels with existing systems or seeking flexibility.

HotelFriend, with zero verified partners, offers a more closed ecosystem, primarily focusing on its own modules and hardware integrations. While it provides a suite of built-in operational tools, its limited integration options make Exely the preferred choice for hotels relying on third-party systems.

Edge: Exely HMS.

Which Do Hoteliers Rate Higher: Exely HMS or HotelFriend HMS?

Exely benefits from 48 reviews, with a recent surge in feedback over the last six months, and a high likelihood to recommend at 98%. Hotels across segments—including boutique, city center, and resorts—generally rate it highly, emphasizing its ease of use, support, and feature set.

HotelFriend, with only 9 reviews, has a lower recent review count and a 90% likelihood to recommend. The reviews tend to be more critical, especially regarding bugs and system stability, and are primarily from European hotels managing multiple modules.

Given the volume and recency, Exely’s ratings are more representative of current user satisfaction, making it the more trusted choice.

Edge: Exely HMS.

How Much Do Exely HMS and HotelFriend HMS Cost?

Exely’s base price is $400 per month, with no trial or freemium options. Its pricing appears straightforward, with no additional implementation fees, making it accessible for hotels seeking a cost-effective, feature-rich solution.

HotelFriend’s base price is $800 per month, with a 30-day trial available. While more expensive, its pricing includes a broader set of modules, especially in the customizable Enterprise package. Costs may increase with added modules or bespoke development.

Both systems lack transparent tiered plans beyond base fees, so your decision may hinge on whether you value more features for a higher price or a more budget-friendly, core system.

What Type of Hotel Should Use Exely HMS?

• Hotels prioritizing direct bookings and revenue growth, especially boutique, city center, and resort hotels.
• Properties seeking extensive channel management and online reputation tools.
• Teams that want an intuitive, scalable platform with proven integrations.
• Hotels with a focus on increasing online visibility and reducing dependency on OTAs.
• Not ideal if your hotel operates primarily offline or relies on minimal digital engagement.

What Type of Hotel Should Use HotelFriend HMS?

• Hotels that need an integrated, all-in-one platform combining property management, POS, and event management.
• Properties in Europe or with strict compliance needs, such as fiscalization and data security.
• Hotels planning to customize workflows with modules like guest apps, digital registration, or self-check-in kiosks.
• Large hotels requiring tailored solutions and bespoke development.
• Not ideal if your hotel relies heavily on third-party systems and prefers a more open integration environment.

The Bottom Line for Hotels

Exely HMS is a more established and highly-rated system with a broader feature set, especially for revenue and online presence. Its extensive integrations and recent positive reviews make it suitable for hotels seeking growth, automation, and flexibility.

HotelFriend offers a unified operational platform, ideal for hotels that want to streamline workflows through a customizable, all-in-one system. It is especially appealing for European properties or those with complex operational needs.

If your hotel emphasizes direct bookings, revenue growth, and robust support, Exely is the clear choice. Conversely, if operational automation, compliance, and customized workflows are your priorities, HotelFriend is worth considering.

In conclusion, for more recent reviews, higher ratings, and a larger trusted user base, Exely HMS is the stronger recommendation. It’s proven to support hotels looking to expand their digital footprint and streamline operations effectively.