Frontdesk Anywhere vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) for your hotel can significantly impact your operations, revenue, and guest satisfaction. You are evaluating Frontdesk Anywhere and ThinkReservations PMS, both designed to streamline your property's management tasks. While both serve the same core purpose—reserving rooms, managing guests, and handling online distribution—they diverge in features, user experience, and market focus. Which one aligns better with your hotel’s needs?

Frontdesk Anywhere offers a comprehensive cloud-based platform with an emphasis on online distribution and integrated modules. ThinkReservations, meanwhile, focuses on ease of use, automation, and revenue enhancement. Do you prefer a more feature-rich, enterprise-oriented system or a straightforward, guest-centric solution?

Is Frontdesk Anywhere or ThinkReservations PMS Better for Hotels?

Both products aim to simplify hotel operations, but their strengths differ. Frontdesk Anywhere provides an all-in-one platform with modules like revenue management, CRS, and guest CRM, making it suited for properties that need an integrated approach. ThinkReservations, however, emphasizes automation, online booking, and channel management, appealing to hotels prioritizing revenue growth and operational efficiency.

Their review scores reflect this focus: ThinkReservations has a higher overall rating (4.88/5) with 356 reviews, compared to Frontdesk Anywhere's 4.47/5 from just 15 reviews. More recent reviews for ThinkReservations—4 over the past six months—add confidence. Are you looking for a more established, multi-module platform, or a nimble, highly rated system that’s gaining recent praise?

ThinkReservations PMS vs Frontdesk Anywhere: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable PMS with a strong focus on automation, guest communication, and online booking, ThinkReservations is the clear choice. Its extensive features, such as digital registration, automated reminders, multi-lingual support, and native email marketing, cater well to small and mid-sized properties aiming for growth and operational simplicity.

Conversely, if your property requires dedicated modules like revenue management, guest CRM, and a more robust online distribution system, Frontdesk Anywhere’s integrated approach might better serve your needs. Its focus on connecting reservations, online reputation, and multi-channel distribution suits independent hotels or resorts looking for a unified platform.

Is Frontdesk Anywhere or ThinkReservations PMS Easier to Use?

Ease of use is vital for staff adoption and daily operations. Frontdesk Anywhere scores 4.77/5 based on user ratings, with reviews praising its intuitive interface and helpful support staff. Some users mention that configuration takes time but find it manageable once set up.

ThinkReservations edges slightly ahead with a 4.82/5 rating, with reviewers highlighting its user-friendly design, quick onboarding, and straightforward navigation. Its training resources and customer support are also consistently praised for making staff comfortable quickly.

Edge: ThinkReservations.

Which Has Better Features: Frontdesk Anywhere or ThinkReservations PMS?

Frontdesk Anywhere offers 16 features, including revenue management, integrated CRS, guest CRM, and guest profiles—features tailored for hotels requiring a more complex, multi-module system. ThinkReservations boasts 27 features, such as central user management, gift vouchers, SMS messaging, multi-currency support, task management, drag-and-drop tape chart, and PCI compliance.

While Frontdesk Anywhere excels in modules like revenue management and guest profiles, ThinkReservations provides a broader set of operational features that cover automation, guest communication, and financial management. Its extensive feature set aims to streamline daily tasks and increase revenue opportunities.

Edge: ThinkReservations.

Which Has Better Customer Support: Frontdesk Anywhere or ThinkReservations PMS?

Customer support influences how smoothly your team can implement and troubleshoot your PMS. Frontdesk Anywhere scores 4.7/5, with reviews citing responsive support and helpful staff, though some mention longer wait times for callbacks.

ThinkReservations slightly outperforms with a 4.82/5 rating, with many reviews praising its accessible, knowledgeable support team and seamless onboarding. Multiple users describe their experience as “like adding another employee,” emphasizing their confidence in the ongoing support.

Edge: ThinkReservations.

Which Has More Integrations: Frontdesk Anywhere or ThinkReservations PMS?

Both products have solid integration options: Frontdesk Anywhere supports 15 verified partners, including SiteMinder, Revinate, and Stripe. ThinkReservations slightly surpasses with 16 verified partners, including Triptease, Airbnb, and Expedia, alongside shared integrations like TrustYou and OpenKey.

Shared partners like TrustYou and Stripe facilitate reputation management and payment processing. ThinkReservations’s broader partner list and direct integration with major OTAs give your hotel more connectivity options.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Frontdesk Anywhere or ThinkReservations PMS?

ThinkReservations enjoys significantly higher hotel ratings: 4.88/5 from 343 reviews, especially from small properties like bed & breakfasts, inns, and vacation rentals. Recent reviews praise its ease of use, support, and revenue features, with many calling it “like adding another employee.”

Frontdesk Anywhere’s ratings are lower—4.47/5 from just 15 reviews—mostly from independent hotels and motels. The limited review count and absence of recent feedback make its rating less reliable, favoring ThinkReservations.

Edge: ThinkReservations.

How Much Do Frontdesk Anywhere and ThinkReservations PMS Cost?

Frontdesk Anywhere does not publicly list its pricing, but it is generally sold as a subscription-based service, often customized per property. ThinkReservations charges $500 monthly, with no setup fees or hidden charges, providing transparency upfront.

Given the lack of clear pricing for Frontdesk Anywhere, your best approach is to request a quote. ThinkReservations’s fixed fee makes budgeting straightforward, especially for small to mid-sized properties.

What Type of Hotel Should Use Frontdesk Anywhere?

• Hotels that need an integrated platform with revenue management, guest CRM, and online distribution modules.
• Resorts, boutique hotels, motels, and properties with complex distribution channels.
• Teams that value a unified, all-in-one system to manage reservations, reputation, and revenue.
• Hotels with larger operations or multi-module needs for greater control and scalability.

Not ideal if your hotel prefers a simple, plug-and-play solution or is primarily looking for automation and guest communication features.

What Type of Hotel Should Use ThinkReservations?

• Bed & breakfasts, inns, and small boutique hotels looking for an intuitive, easy-to-use PMS.
• Hotels prioritizing automation, guest communication, and upselling to increase revenues.
• Properties that need seamless OTA integration, digital registration, and multi-currency support.
• Small to medium-sized operations aiming for rapid onboarding and operational efficiency.

Not ideal if you require advanced revenue management modules or complex multi-channel distribution from a single system.

Frontdesk Anywhere vs ThinkReservations PMS: The Bottom Line for Hotels

The core difference lies in their focus: Frontdesk Anywhere offers a complete, module-rich platform suited for larger or more complex properties. ThinkReservations emphasizes automation, guest engagement, and revenue growth, making it ideal for small to mid-sized hotels seeking simplicity and efficiency.

Choose Frontdesk Anywhere if you need a multi-module, enterprise-level system capable of managing complex distribution and reputation. Opt for ThinkReservations if your priority is ease of use, automation, and a feature set that directly boosts revenue and guest satisfaction.

For properties that value recent reviews, a higher overall rating, and a broader feature set, ThinkReservations emerges as the clearer choice. Its focus on automation and support makes it more adaptable for small hotels aiming for growth with less operational complexity.

In conclusion, if your hotel needs a proven, well-reviewed solution with extensive features and recent positive feedback, ThinkReservations should be your pick. If you require a more comprehensive, multi-module platform with advanced revenue and distribution capabilities, Frontdesk Anywhere remains a solid option—though less supported by current reviews.