GlobRes vs. Infor HMS:
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The Decision

Choosing the right property management system (PMS) is a critical step in optimizing your hotel's operations. GlobRes by GlobRes was designed to streamline reservations, automate communication, and manage administrative tasks. Meanwhile, Infor HMS by Infor offers a broad suite of features with a focus on customization, integration, and scalability. Both aim to improve efficiency, but their approaches and maturity levels differ significantly. Which one aligns best with your hotel’s needs?

Is GlobRes or Infor HMS Better for Hotels?

GlobRes has historically been less visible in recent reviews, with no current ratings or active user feedback available. In contrast, Infor HMS boasts over 46 reviews in the past six months, with a solid overall rating of 4.04/5 and a recent NPS score of 7.15/5, indicating ongoing customer satisfaction. Infor’s recent reviews highlight its flexibility and comprehensive feature set, making it a more reliable choice for hotels seeking a scalable solution. Are you willing to invest in a system with active support and ongoing updates?

Infor HMS vs GlobRes: Which Should Your Hotel Choose?

If your hotel requires a mature, feature-rich PMS with extensive third-party integrations and a proven track record, Infor HMS is the better fit. Its modules include housekeeping, guest profiles, revenue management, and automated night audits, with over 113 verified partner integrations—significantly more than GlobRes's none. For properties aiming for a flexible, customizable system that can scale across multiple regions, Infor’s cloud-based platform provides the necessary tools. Conversely, GlobRes might suit smaller hotels or vacation rentals with simpler needs, but its lack of recent reviews makes it less dependable now.

Is GlobRes or Infor HMS Easier to Use?

Both systems receive moderate usability ratings, with GlobRes not providing recent user feedback that could confirm ease of use. Infor HMS is rated 3.88/5, with users praising its straightforward navigation once familiar and its short onboarding process, averaging 3.64/5. Support staff responsiveness is also highlighted as a strength. However, some users find the interface functional but not aesthetically appealing. Edge: Infor HMS, as it has active support and recent positive feedback on usability.

Which Has Better Features: GlobRes or Infor HMS?

GlobRes offers core property management functionalities like reservations and admin management but has no unique features listed. Infor HMS significantly outpaces GlobRes with 20 exclusive features, including a housekeeping module, guest CRM, multi-lingual support, automated night audit, and revenue management tools. Its flexibility allows for extensive customization, which GlobRes lacks. The edge clearly goes to Infor, especially if your hotel values detailed operational modules and integrations.

Which Has Better Customer Support: GlobRes or Infor HMS?

GlobRes does not provide recent review data on support, leaving its support reputation unclear. Infor HMS, however, garners consistent praise, with a 4.04/5 support rating, and reviews emphasizing its prompt, professional assistance. Guests report that the support team quickly guides them through issues, although some mention the onboarding process could be improved. Edge: Infor HMS, with a recent, high-rated support experience.

Which Has More Integrations: GlobRes or Infor HMS?

GlobRes currently has zero verified integrations, limiting its ability to connect with other hotel systems and third-party vendors. In contrast, Infor HMS boasts 113 verified integrations, with notable partners like Priority Software, Trevo, Omnibees, and more. These integrations streamline operations like channel management, revenue tracking, and accounting. If integration flexibility is critical, Infor is the clear winner.

Which Do Hoteliers Rate Higher: GlobRes or Infor HMS?

GlobRes does not have recent reviews, so its current user ratings are unknown. Infor HMS, by comparison, is rated 4.04/5 overall, with high satisfaction among boutique, city center, and branded hotel segments. Hotels that are larger, tech-forward, or need extensive customization tend to rate it higher. Since Infor has recent reviews, its ratings are more reflective of its current performance. Edge: Infor HMS.

How Much Do GlobRes and Infor HMS Cost?

Both products do not publicly disclose pricing details, which suggests a customized quote based on hotel size and feature needs. GlobRes appears to operate on a licensing or implementation fee basis, but specifics are unavailable. Infor HMS offers no clear pricing either, emphasizing its tailored enterprise solutions. Expect to contact vendors for quotes, and prepare for potentially significant investment depending on your hotel’s scale.

What Type of Hotel Should Use GlobRes?

• Hotels that prefer a straightforward, reservation-focused system without extensive integrations.
• Small hotels, vacation rentals, or boutique properties seeking simple management tools.
• Hotels with minimal operational complexity looking for basic automation.
• Teams that want to minimize initial setup and training.
• Not ideal if your hotel needs advanced modules like revenue management, housekeeping, or multi-region operations.

What Type of Hotel Should Use Infor HMS?

• Larger hotels, resorts, or properties with multiple brands seeking scalable solutions.
• Hotels requiring extensive integrations with third-party systems and revenue management modules.
• Teams prioritizing customization and automation, including night audits and CRM.
• Hotels operating across multiple regions with multi-lingual needs.
• Not ideal if your hotel is small, with very simple management needs, or if your budget is limited.

Infor HMS vs GlobRes: The Bottom Line for Hotels

The core difference lies in their scope: GlobRes offers a basic, reservation-centric system with limited recent feedback, while Infor HMS provides a feature-rich, scalable, and actively supported platform. GlobRes might appeal to small hotels or vacation rentals with simple needs, but Infor’s extensive modules and recent reviews make it a safer choice for larger, growth-oriented properties.

If your hotel requires a system that can grow with your operations, has proven integrations, and receives ongoing support, go with Infor HMS. Its broad feature set and recent positive user feedback make it the more reliable, future-proof choice.

Choose GlobRes if your hotel prioritizes simplicity and core reservation management, and your operational demands are minimal. For hotels aiming for a comprehensive, adaptable PMS capable of handling complex workflows, Infor HMS is the clear winner.