GuestPoint PMS vs. Prostay:
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The Decision

Choosing the right property management system (PMS) is crucial for your hotel's operational success and guest satisfaction. GuestPoint PMS by GuestPoint and Prostay by Prostay both aim to streamline your hotel’s daily tasks, but their approaches differ significantly. GuestPoint offers a mature, feature-rich platform with a strong global presence, while Prostay emphasizes flexibility, multi-property support, and modern design. Which one aligns best with your hotel’s needs?

Your decision hinges on whether you prioritize proven reliability and extensive features or modern adaptability and multi-property management. Let’s compare both to help you make an informed choice.

Is GuestPoint or Prostay Better for Hotels?

GuestPoint, founded in 2009, has built a reputation for reliability in the hotel industry, especially among motels and small to mid-sized properties. It boasts a broader market presence, with over 25 reviews in the last six months and a high overall rating of 4.68 out of 5 for value and 5/5 for customer support, reflecting recent positive feedback.

Prostay, launched in 2024, has fewer recent reviews—only 5 in the last six months—and a base rating of 0/5, indicating limited user feedback. Despite its newer presence, it emphasizes flexibility through full multi-property support and offline capabilities, but lacks the extensive review data that backs GuestPoint’s proven track record.

Do you need a platform with an established reputation and large user base, or are you comfortable with a newer system that offers innovative features but less user validation?

GuestPoint vs Prostay: Which Should Your Hotel Choose?

If your hotel primarily needs a proven, easy-to-use PMS with comprehensive reporting, reliable customer support, and a global presence, GuestPoint is the safer bet. Its 25 reviews in the past six months confirm consistent user satisfaction, especially among motels, with a 99% likelihood to recommend.

Conversely, if your hotel is part of a multi-property group or requires offline operations, Prostay could appeal. It supports multiple properties, has native apps for various devices, and offers unique features like POS and guest messaging, but it lacks recent reviews to validate performance.

For small motels or boutique hotels prioritizing reliability, GuestPoint’s extensive user feedback makes it the clear choice. Large resorts or chains looking for multi-property support and advanced mobility might lean toward Prostay, despite the limited review data.

Is GuestPoint or Prostay Easier to Use?

GuestPoint boasts a perfect 5/5 ease-of-use rating, with many reviews praising its intuitive interface and straightforward onboarding. Users highlight that its user-friendly design makes training and daily operations simple, with most staff adopting it quickly.

Prostay scores slightly lower at 4.8/5, but still maintains high marks for usability. Users find its modern layout and native apps easy to navigate, though some suggest that additional tutorials would improve onboarding for new users.

Edge: GuestPoint. Its higher recent review count and perfect usability rating give it a slight edge in ease of use.

Which Has Better Features: GuestPoint or Prostay?

GuestPoint offers 12 features exclusive to its platform, including SMS guest communication, group booking functionality, PCI compliance, automated night audits, and integrated guest apps—features that enhance operational efficiency and guest engagement.

Prostay, with only 5 unique features, includes multi-lingual support, a guest CRM, payment requests, a spa & wellness module, and GDPR compliance. While these are valuable, they are fewer and less comprehensive than GuestPoint’s offerings.

In total, GuestPoint provides a broader and more varied feature set, making it more suitable for properties seeking advanced functionalities without reliance on third-party integrations.

Edge: GuestPoint. Its richer suite of unique features makes it the more versatile PMS.

Which Has Better Customer Support: GuestPoint or Prostay?

Both platforms have received a perfect 5/5 rating for customer support, with reviews emphasizing quick, knowledgeable, and helpful service. GuestPoint’s users particularly note the 24/7 support availability and the exceptional assistance during onboarding and troubleshooting, describing the support team as “helpful and patient.”

Prostay’s support is similarly rated highly, with reviewers appreciating their responsiveness and assistance during migration and daily use. However, with fewer reviews, it’s harder to gauge consistency across the user base.

Given the larger volume of recent feedback, GuestPoint’s support reputation is more robust and proven.

Edge: GuestPoint.

Which Has More Integrations: GuestPoint or Prostay?

GuestPoint integrates with over 7 verified partners, including well-known channel managers like SiteMinder, Goki, and Stripe, providing a broad ecosystem for connectivity. It also offers integrations with payment terminals, KAS Lock Software, and more, making it suitable for diverse operational needs.

Prostay has only 2 verified partners, including Stripe and one unnamed partner. While it supports core functions, its limited integration options might restrict some workflows.

If seamless connectivity and a variety of integrations matter, GuestPoint’s extensive partner network makes it the superior choice.

Edge: GuestPoint.

Which Do Hoteliers Rate Higher: GuestPoint or Prostay?

GuestPoint’s recent reviews show it as highly rated, with a 99% likelihood to recommend and a review count of 25 in the last six months, reflecting current user satisfaction. Its ratings in ease of use and support are perfect, and users praise its reliability and comprehensive features.

Prostay’s limited reviews and a 0/5 rating indicate a lack of recent feedback to establish a clear user satisfaction pattern. The few comments suggest potential but lack sufficient data.

Based on recent and numerous reviews, GuestPoint is clearly more highly rated by hoteliers.

Edge: GuestPoint.

How Much Do GuestPoint and Prostay Cost?

GuestPoint charges a base price of $200 per month, with no freemium model, implementation fees, or monthly per-room charges. Its transparent pricing aligns with its extensive features, making it suitable for a range of property sizes.

Prostay’s base cost is $600 per month, also without additional implementation or per-room charges. Its higher price reflects its modern, multi-property support and additional functionalities.

Your hotel’s budget and required features will determine which offers better value, but GuestPoint’s lower price point and proven ROI make it a compelling option.

What Type of Hotel Should Use GuestPoint?

• Hotels that primarily operate motels, small hotels, or boutique properties seeking a reliable, feature-rich PMS.
• Teams that prioritize user-friendly interfaces and excellent customer support.
• Properties looking for extensive integrations with channel managers and payment systems.
• Hotels that value comprehensive reporting and automation features.
• Not ideal if your hotel requires a highly customizable, niche-specific solution not covered by GuestPoint’s existing features.

What Type of Hotel Should Use Prostay?

• Resorts or large-scale properties managing multiple locations simultaneously.
• Hotels seeking a modern, flexible system capable of offline operation.
• Teams that need native apps across multiple devices for mobility.
• Hotels interested in integrated POS, guest messaging, and multi-property support.
• Not ideal if your hotel prefers a system with extensive third-party integrations or an established long-term user base.

The Bottom Line for Hotels

GuestPoint offers a mature, feature-rich PMS with a proven track record, making it ideal for small to mid-sized hotels seeking reliability and extensive support. Its current user reviews and high ratings confirm its effectiveness in streamlining operations and enhancing guest satisfaction.

Prostay, while promising with modern features and multi-property capabilities, lacks the volume of recent reviews needed to validate its performance fully. It suits larger resorts or hotel groups that need flexible, offline-capable solutions and are willing to adopt a newer platform.

If your hotel values a trusted, extensively validated system, GuestPoint should be your choice. If you prioritize innovative features and multi-property management, Prostay warrants consideration—but only if you’re comfortable with limited feedback validation.

Ultimately, for most hoteliers, the proven track record and review strength of GuestPoint make it the more reliable, risk-averse selection.