Highfive vs. Tripleseat:
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The Decision

Choosing between Highfive by Highfive and Tripleseat by Tripleseat for your hotel’s event management needs hinges on understanding what each platform offers. Highfive is primarily a video conferencing tool designed to improve meetings, while Tripleseat is a dedicated event management platform tailored for hotels and event planners. Both aim to streamline communication, but their core functions and strengths diverge significantly.

Highfive focuses on facilitating seamless, high-quality video meetings with hardware and intuitive software, whereas Tripleseat emphasizes managing complex event logistics, client interactions, and room bookings. Your team’s primary challenge—whether it’s internal collaboration or event execution—should guide your decision.

Given their different scopes, do you need a tool that enhances your internal meetings or one that optimizes your event planning and sales processes? Let’s compare these options more closely.

Is Highfive or Tripleseat Better for Hotels?

Highfive and Tripleseat serve distinct hotel operational needs, making their comparison a matter of your specific priorities. Highfive is built for real-time communication and collaboration, ideal if your team struggles with disjointed meetings or remote coordination. Conversely, Tripleseat is designed to handle the full scope of event sales, client management, and banquet logistics, making it suitable for hotels with a heavy focus on events and group bookings.

Highfive’s ratings are notably lower—0/5 overall and 0 in recent reviews—meaning it lacks user feedback evidence for hotel-specific application. Tripleseat, with over 219 reviews and a 4.78/5 rating, demonstrates a proven track record. Would your hotel benefit more from improving internal communication or streamlining event sales and execution?

Ultimately, your decision depends on whether your hotel needs an external event platform or an internal communication tool. But with Tripleseat’s more recent reviews and higher score, it’s evident which platform has stronger market validation.

Tripleseat vs Highfive: Which Should Your Hotel Choose?

If your hotel needs to manage complex events, client communication, and room blocks efficiently, go with Tripleseat. Its extensive features—contact management, file sharing, client portals, task management, eSignatures, and floorplan diagramming—support the entire event lifecycle, which Highfive does not provide.

On the other hand, if your team requires a simple, high-quality video conferencing solution to improve internal meetings, Highfive would be the logical choice. However, given Highfive’s near-zero reviews and lack of recent feedback, it’s clear that Tripleseat’s proven, feature-rich platform better meets the demands of hotel event management today.

For hotels prioritizing sales, client communication, and event logistics, Tripleseat’s comprehensive tools make it the more reliable, scalable option. If seamless internal video meetings are your priority, then Highfive might be worth considering—but its limited hotel application is a significant drawback.

Is Highfive or Tripleseat Easier to Use?

Tripleseat scores 4.53/5 for ease of use, with reviewers praising its intuitive, user-friendly interface and quick onboarding process. Many mention that staff adoption has been smooth, and the platform’s layout helps prevent confusion, despite some initial learning curve on complex features.

Highfive, with a 0/5 rating and no recent reviews, provides no current data on usability. Historically, its emphasis on hardware and cloud software suggests a straightforward setup, but without recent user feedback, it’s difficult to assess real-world ease of use.

Edge: Tripleseat.

Which Has Better Features: Highfive or Tripleseat?

Tripleseat offers 11 unique features not found in Highfive, including contact management, client portals, task management, customizable BEOs, eSignatures, diagramming, and seating management. These features directly support hotel sales, event planning, and client collaboration, making it a comprehensive event platform.

Highfive, with no unique features reported, is solely focused on video conferencing hardware and software, lacking event-specific tools entirely. Its feature set is not designed for hotel event management but for facilitating meetings.

Edge: Tripleseat.

Which Has Better Customer Support: Highfive or Tripleseat?

Tripleseat’s support ratings are strong—4.55/5—with many reviewers highlighting quick, responsive assistance and effective onboarding. Customers frequently mention that support staff are helpful, knowledgeable, and proactive, which is crucial for complex event management.

Highfive lacks recent reviews and ratings, providing no current data on support quality. Its absence of recent customer feedback suggests it’s less actively supported or less adopted for hotel use.

Edge: Tripleseat.

Which Has More Integrations: Highfive or Tripleseat?

Tripleseat integrates with 15 verified partners including WebRezPro, Stayntouch, Stripe, and Oracle Hospitality, facilitating connections with property management, payment, and CRM systems. These integrations streamline operations and data sharing across hotel departments.

Highfive offers no verified integrations and has zero partners listed, limiting its ability to connect with existing hotel systems. This restricts its usefulness as an all-in-one solution.

Edge: Tripleseat.

Which Do Hoteliers Rate Higher: Highfive or Tripleseat?

Tripleseat’s 4.78/5 rating based on 219 reviews indicates strong, recent customer satisfaction, especially among boutique and independent hotels. Reviewers praise its ease of use, robust features, and support quality, reflecting a mature platform.

Highfive’s ratings are nonexistent or obsolete, with no recent reviews to validate its effectiveness in hotel environments. Its lack of recent feedback makes it impossible to gauge current customer sentiment.

Edge: Tripleseat.

How Much Do Highfive and Tripleseat Cost?

Highfive does not publicly list pricing or offer a trial. It appears to operate on a custom quote basis, which can make budgeting difficult.

Tripleseat charges a starting price of $400 per month, with no free tier, but includes a comprehensive set of features and integrations. Its transparent pricing model allows better planning and assessment of ROI.

Given the detailed pricing data, Tripleseat offers clearer value for hotels investing in event management.

What Type of Hotel Should Use Highfive?

Hotels that primarily need a straightforward, high-quality video conferencing solution for internal meetings or remote collaboration could consider Highfive. Teams that prioritize simple hardware setup and reliable audio-visual communication may find it suitable.

Not ideal if your hotel relies on managing multiple events, client relationships, and complex logistics—Highfive lacks the necessary features for comprehensive event management.

What Type of Hotel Should Use Tripleseat?

Hotels with a focus on group events, weddings, conferences, or banquet management will benefit from Tripleseat’s extensive features. Teams that want to streamline sales, manage client communication, and coordinate resources in one platform should adopt Tripleseat.

Not ideal if your hotel has minimal event activity or primarily operates as a property without dedicated sales or event management needs. Smaller boutique hotels with low event volume might find the platform more than they require.

Tripleseat vs Highfive: The Bottom Line for Hotels

Tripleseat is a dedicated, feature-rich event management platform with proven customer satisfaction and extensive integrations. Its strength lies in handling complex event workflows, client communication, and sales activities, making it ideal for hotels with active event programs.

Highfive is a simple, hardware-based video conferencing system that improves internal meetings but lacks the scope, recent reviews, and integrations needed for hotel event management. Its limited feature set and absence of recent user feedback suggest it’s not a practical choice for most hotel operations today.

If your hotel’s core need is managing events, sales, and client interactions, Tripleseat clearly outperforms Highfive. For internal video meetings only, Highfive might serve a narrow purpose—but it’s not the better overall solution for hotel businesses.