Hop PMS vs. Infor HMS:
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The Decision

Choosing between Hop PMS by Hop Software and Infor HMS by Infor hinges on your hotel’s specific operational needs, budget, and growth plans. Both aim to streamline hotel management, but they differ significantly in features, user experience, and market presence. Hop PMS is an all-in-one cloud solution targeting smaller to mid-sized hotels seeking affordability and ease, while Infor HMS offers a broader suite with extensive integrations and customization for larger or more complex properties. Which platform aligns better with your strategic goals?

Is Hop PMS or Infor HMS Better for Hotels?

Hop PMS and Infor HMS both serve as property management systems designed to simplify operations, increase direct bookings, and elevate guest experiences. Hop PMS, launched in 2016, positions itself as an affordable, all-in-one platform with features like a booking engine, channel manager, and guest communication tools. In contrast, Infor HMS, established in 1999, is a mature, comprehensive system with robust integration capabilities, advanced reporting, and modules covering revenue, housekeeping, and more.

The key divergence lies in their market focus and feature depth. Hop PMS emphasizes being a cost-effective, straightforward solution suitable for small to mid-sized hotels or chains seeking quick deployment. Infor HMS, with its extensive integrations (over 113 verified partners) and more complex features, caters to larger hotels, resorts, and hotel groups looking for customization and scalability. Both address core operational needs, but their implementation complexity and target audience differ.

Are you prioritizing rapid deployment and ease of use, or do you need a highly customizable system capable of managing complex operations at scale?

Hop PMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel needs a simple, quick-to-implement PMS that offers essential features like channel management, booking, and guest communication without heavy customization, Hop PMS is your best fit. It boasts a 0/5 overall rating from a very limited review pool but is positioned as an affordable, all-in-one solution designed to reduce expenses and increase direct bookings.

On the other hand, if your hotel values a broad feature set, including extensive integration options, detailed reporting, and modules like revenue management and housekeeping, Infor HMS is the clear choice. With a 4.04/5 rating based on 46 recent reviews and a 74% likelihood to recommend, Infor’s platform has proven to be reliable, widely adopted, and highly customizable for mid-sized to large properties.

For a hotel seeking ease and affordability, Hop PMS is suitable. For those needing scalability and integration depth, Infor HMS is the superior option.

Is Hop PMS or Infor HMS Easier to Use?

Review data shows that Infor HMS has a higher ease of use rating (3.88/5 from 46 reviews) compared to Hop PMS, which has no available recent reviews but is often reported as less intuitive. Infor HMS's interface is generally straightforward, with many users noting its ease of navigation, especially in managing reservations and housekeeping. Its onboarding process scores about 3.64/5, with many praising the support team for responsiveness.

Hop PMS, however, lacks recent reviews, making it difficult to evaluate its current user experience. Historically, smaller PMS systems like Hop PMS tend to have simpler UIs, but without recent user feedback, it's challenging to confirm.

Edge: Infor HMS.

Which Has Better Features: Hop PMS or Infor HMS?

Hop PMS offers 17 shared features with Infor, along with 14 features exclusive to Hop, including a channel manager, booking engine, guest app, and real-time reporting. Its all-in-one nature provides functionalities like integrated CRS, EPoS, email marketing, gift vouchers, guest SMS communication, and online check-in—features typically found in more expensive systems.

Infor HMS provides only three features unique to it: guest profiles, multi-lingual support, and on-premise deployment. While it lacks some of the modern automation features found in Hop PMS, it excels in customization, detailed reporting, and rich integration options, with over 113 verified partners.

Edge: Hop PMS.

Which Has Better Customer Support: Hop PMS or Infor HMS?

Based on available data, Infor HMS scores a 4.04/5 for customer support, with many reviews praising its prompt, professional assistance. Users appreciate the support team’s responsiveness, especially during onboarding and issue resolution, often describing their support as helpful and guiding.

Hop PMS, however, has no recent reviews or ratings, leaving its support quality uncertain. Historically, smaller PMS vendors often struggle with support scalability, but without current feedback, it's impossible to judge.

Edge: Infor HMS.

Which Has More Integrations: Hop PMS or Infor HMS?

Infor HMS boasts over 113 verified integrations, including major partners like SiteMinder, Booking.com, and Expedia, providing extensive flexibility for larger hotels with complex operational needs. It covers a broad range of operational integrations such as revenue management, CRM, and analytics, making it suitable for enterprise-level hotels.

Hop PMS has 7 verified partners, sharing three with Infor (SiteMinder, Aven Hospitality, Onity). It offers vital integrations like Channel Manager, EPoS, and guest communication tools, primarily suited for smaller properties or those seeking a more straightforward setup.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Hop PMS or Infor HMS?

With a 4.04/5 overall rating from 46 recent reviews, Infor HMS is clearly favored by hoteliers. Hotels across various segments, especially independent and branded hotels, consistently praise its reliability, customization, and support, with many reviewers stating it significantly improves operational efficiency.

Hop PMS has no recent reviews or ratings, making evaluation impossible. Its limited presence and lack of feedback suggest it is less adopted and less proven in the field.

Edge: Infor HMS.

How Much Do Hop PMS and Infor HMS Cost?

Both products do not publicly disclose specific pricing models, which is common for enterprise hotel systems. Typically, Infor HMS's pricing varies based on hotel size and required modules, often involving licensing and implementation fees, while Hop PMS is marketed as a more affordable, straightforward platform with no implementation fees.

Since no exact figures are available, your hotel should request quotes from vendors tailored to your property’s scale and needs.

What Type of Hotel Should Use Hop PMS?

• Hotels that prioritize affordability and quick deployment.
• Small to mid-sized properties seeking an all-in-one solution.
• Hotels aiming to increase direct bookings without complex customization.
• Properties with limited IT support needing straightforward setup.
• Hotels that want integrated booking engine, channel management, and guest communication.

Not ideal if your hotel requires extensive customization, multi-property management, or advanced automation features.

What Type of Hotel Should Use Infor HMS?

• Larger hotels or resorts needing extensive integration and customization.
• Hotels that want detailed reporting and revenue management.
• Properties with multi-lingual or international guest bases.
• Hotel groups managing multiple properties centrally.
• Hotels seeking scalable solutions with future growth potential.

Not ideal if your hotel is small, budget-conscious, or prefers a simple, easy-to-use interface with minimal customization.

The Bottom Line for Hotels

Infor HMS is a mature, feature-rich PMS with a proven track record and high user ratings, making it the go-to choice for hotels seeking reliability, customization, and extensive integrations. Its broad partner ecosystem and solid support support large properties with complex operations.

Hop PMS offers a more affordable, straightforward system with essential features for small and mid-sized hotels, emphasizing quick deployment and ease. However, its limited recent reviews and feature set make it less suitable for hotels with complex needs or growth ambitions.

If your hotel needs a robust, well-supported platform with proven industry consensus, Infor HMS is the clear winner. For properties prioritizing simplicity and cost-efficiency, Hop PMS remains a viable option—though with less confirmation of ongoing support and performance.