Host PMS vs. Infor HMS:
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The Decision

Choosing between Host PMS by Host PMS and Infor HMS by Infor hinges on your hotel’s specific needs. While both aim to streamline property management, their features, support, and market presence differ substantially. Host PMS offers little to no recent reviews and a very limited feature set, making it difficult to assess its current capabilities. In contrast, Infor HMS has a robust, well-reviewed platform backed by numerous recent reviews and a significant global presence.

Is Host PMS or Infor HMS Better for Hotels?

Host PMS claims to be a comprehensive system, but it has a glaring lack of recent reviews—none in the last six months—making its current reliability unclear. Infor HMS, with 46 recent reviews and a rating of 4.04 out of 5, clearly demonstrates ongoing customer engagement and a strong market presence. Infor’s higher scores across all categories signal a more dependable choice.

Host PMS’s absence of verified integrations and a minimal feature set suggest it might be a placeholder or an underdeveloped product. Conversely, Infor HMS boasts 113 verified integrations, including major booking platforms and revenue management tools, making it a versatile, fully-fledged system for hotels seeking operational depth. Do you want a system with proven, broad functionality?

Infor HMS vs Host PMS: Which Should Your Hotel Choose?

If your hotel needs a mature, feature-rich PMS that scales globally and integrates with numerous external systems, Infor HMS is the clear choice. Its extensive feature set—housekeeping, guest profiles, revenue management, and more—paired with its 4.04-star rating from 46 recent reviews, supports complex operations.

If, however, your hotel is small, with minimal technical needs or budget constraints, Host PMS might seem attractive, but its lack of recent review data and minimal feature documentation make it risky. For a hotel aiming for reliable, ongoing support and a comprehensive operational toolkit, Infor is the better fit.

Is Host PMS or Infor HMS Easier to Use?

Infor HMS scores a 3.88 out of 5 for ease of use, with many reviews praising its intuitive navigation and short onboarding process. Users note that its interface is functional, with clear workflows, and support is highly responsive, rated at 4.04/5.

Host PMS, with a 0/5 rating for ease of use and no recent reviews, offers no credible data to judge its user experience. Its lack of feedback suggests it may be untested or obsolete. The edge clearly goes to Infor HMS, especially for hotels prioritizing quick staff adoption and minimal training.

Which Has Better Features: Host PMS or Infor HMS?

Infor HMS features 20 core functionalities, including housekeeping, guest profiles, multi-lingual support, online support, revenue management, and automated night audits—features that Host PMS does not list or appear to have. Host PMS offers no unique features or documented capabilities, raising questions about its capacity to support modern hotel operations.

With such a comprehensive feature set, Infor HMS is better equipped to handle diverse operational needs. If your hotel requires advanced revenue tools, mobile access, and detailed reporting, Infor has a distinct advantage. The clear winner: Infor.

Which Has Better Customer Support: Host PMS or Infor HMS?

Customer support ratings favor Infor HMS, at 4.04/5, with reviews emphasizing promptness and professionalism. Users value their support team’s responsiveness, especially during technical disruptions, citing quick resolution times.

Host PMS, with a 0/5 support rating and no recent reviews, provides no reliable data on support quality. Given the importance of dependable support in hotel operations, Infor’s proven reputation makes it the safer choice for hotels that depend on prompt assistance.

Which Has More Integrations: Host PMS or Infor HMS?

Infor HMS boasts 113 verified integrations, including major booking channels, revenue management tools, and CRM systems, offering broad operational flexibility. Host PMS, with no verified integrations listed, appears to provide limited or no external system connectivity.

For hotels seeking a system that can connect seamlessly with other operational tools and booking platforms, Infor’s extensive partner network is crucial. The edge clearly goes to Infor.

Which Do Hoteliers Rate Higher: Host PMS or Infor HMS?

With 46 recent reviews and a rating of 4.04/5, Infor HMS’s ratings are more recent and more representative of current performance. Hotels across various segments, especially independent and branded hotels, rate Infor highly, often citing its reliability and comprehensive features.

Host PMS has no recent reviews or ratings, making it impossible to gauge current user sentiment. Given the data, Infor HMS has the higher reputation among hoteliers.

How Much Do Host PMS and Infor HMS Cost?

Both products do not disclose explicit pricing details, which is common in enterprise SaaS. However, the lack of pricing information suggests they may be tailored or require direct negotiations, especially for Infor, which typically offers tiered enterprise solutions.

Your best approach is to contact vendors directly for quotes tailored to your hotel’s size and needs.

What Type of Hotel Should Use Host PMS?

• Hotels with very basic operational needs or minimal digital infrastructure.
• Small properties with a tight budget and no requirement for complex integrations.
• Hotels seeking a simple, possibly local or manual management solution.
• Properties where vendor support and ongoing development are not priorities.

Not ideal if you want a system with recent updates, extensive features, or reliable integrations.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a scalable, cloud-based PMS with extensive integrations.
• Properties that want to automate revenue management, housekeeping, and reporting.
• Hotels with complex operations needing flexible customization and multi-currency support.
• Hotels that value strong support, regular updates, and a global presence.

Not suitable if your hotel prefers a lightweight, standalone system with limited automation.

The Bottom Line for Hotels

Infor HMS is a mature, well-rated platform with a broad feature set, extensive integrations, and active customer support. Its recent reviews and global footprint make it a trustworthy choice for hotels seeking operational excellence.

Host PMS, on the other hand, offers no recent user feedback or verified integrations, making it difficult to assess its current viability. Unless your hotel’s needs are minimal, Infor appears to be the more reliable and capable system.

For hotels that require a proven, feature-rich PMS with ongoing support and global reach, Infor HMS is the clear recommendation. If your property is small or has very limited needs, and you can verify Host PMS's current capabilities, it might suffice—but proceed with caution.