HotelRunner HMS vs. rezStream:
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The Decision

Choosing between HotelRunner HMS and rezStream hinges on your hotel’s size, operational complexity, and regional focus. HotelRunner offers a broader geographic footprint and a more recent surge in reviews, while rezStream emphasizes an all-in-one, user-friendly platform for small to medium independent hotels. Both products aim to streamline reservations and increase bookings, but their strengths differ significantly.

If your hotel prioritizes a system with a large user base, recent customer feedback, and multi-regional presence, HotelRunner stands out. Conversely, rezStream excels with an extensive feature set tailored for small properties, though its smaller review base and regional limitations are notable.

Are you ready to find out which system better fits your hotel’s specific needs?

Is HotelRunner or rezStream Better for Hotels?

HotelRunner and rezStream both serve to simplify hotel management and boost online visibility, but they diverge in focus and user base. HotelRunner, founded in 2011 and based in the UK, offers a comprehensive platform with a global reach, particularly strong in Europe, North and South America, and Asia Pacific. It boasts a perfect 5/5 overall rating from 14 reviews—more recent ones with high positive sentiment—making it a reliable choice for hotels seeking proven quality and recent customer validation.

rezStream, on the other hand, emphasizes an all-in-one property management suite designed primarily for small, independent hotels and resorts. While it has a larger review count (26 reviews), its reviews span a longer period, and its overall rating is 0/5, reflecting the lack of recent feedback and possibly outdated perceptions. Its strengths lie in ease of use and affordability, tailored for properties seeking straightforward reservation management.

The key question: Do you prioritize recent validation and a broader geographic footprint, or are you more concerned with a specialized, feature-rich platform for smaller hotels?

HotelRunner vs rezStream: Which Should Your Hotel Choose?

If your hotel is a boutique, city-center, or independent property with aspirations for international exposure, HotelRunner is the logical pick. It offers features like multi-lingual support, revenue management, and rate shopping—capabilities that support competitive positioning on a global scale. Its high customer satisfaction and recent reviews suggest your team will find it reliable and easy to operate, especially with onboarding ratings of 4.64/5.

rezStream is better suited for small hotels, inns, and resorts focused on straightforward reservation management and local marketing. Its feature set, including guest CRM, online check-in/out, and digital registration, supports day-to-day operations without the complexity of global features. Its affordability—at $700/month compared to HotelRunner’s $100—makes it attractive for small properties with tight budgets.

So, if your hotel needs robust global features and regional support, choose HotelRunner. If simplicity, affordability, and a user-friendly interface for small hotels are priorities, rezStream is the better fit.

Is HotelRunner or rezStream Easier to Use?

HotelRunner’s UI scores a 4.64/5, with reviews highlighting its user-friendly, efficient interface. Users find it easy to manage reservations and automate tasks, though some note that its mobile app could improve in functionality. Staff onboarding is rated 4.64/5, indicating a smooth transition for teams adopting it.

rezStream, with a 4.81/5 ease-of-use rating, is praised for its intuitive, straightforward interface that minimizes training time. Users describe it as visually appealing and easy to manage, especially for small teams handling reservations and guest communication.

Edge: rezStream, thanks to its consistently higher ease-of-use rating and positive user comments emphasizing its intuitiveness.

Which Has Better Features: HotelRunner or rezStream?

HotelRunner offers 3 unique features: multi-lingual support, revenue management, and rate shopping—valuable for hotels with diverse markets or revenue goals. However, it has only 12 shared features with rezStream, and its feature set is limited compared to rezStream’s extensive offerings.

rezStream’s 32 unique features include automated night audits, guest CRM, digital registration, online check-in/out, mobile app, shift planning, integrated payment processing, and real-time reporting—covering day-to-day operational needs comprehensively. It also supports group management and rules-based room assignments.

Overall, rezStream provides a richer feature set for small and medium properties, with specific tools to handle operational complexities.

Edge: rezStream, for its broader and more integrated feature set tailored to small hotel needs.

Which Has Better Customer Support: HotelRunner or rezStream?

HotelRunner’s support scores 4.5/5, with reviews describing their team as responsive but noting some room for improvement. The training process is rated 4.64/5, and users mention that support is generally helpful, though some wish for more mobile app assistance.

rezStream’s support is rated 4.92/5, with reviewers praising their responsiveness and ongoing engagement. One user notes, “They are always friendly and want to make sure the systems are working the best for your specific lodge,” emphasizing personalized and proactive support.

Edge: rezStream, with higher recent support ratings and glowing review comments about their team’s responsiveness and dedication.

Which Has More Integrations: HotelRunner or rezStream?

HotelRunner offers 17 verified partners, including major OTAs like Airbnb, Expedia, and Agoda, plus integrations with Protel, Oracle Hospitality, and IDeaS. These partnerships facilitate broad distribution and revenue management, giving your hotel flexibility in channel management.

rezStream has only 5 verified integrations, primarily with essential services like OTA and credit card processing. While it covers core needs, its smaller integration network might limit advanced or diverse channel management.

Edge: HotelRunner, for its extensive integration network supporting broader distribution and operational efficiency.

Which Do Hoteliers Rate Higher: HotelRunner or rezStream?

HotelRunner has accumulated 14 recent reviews, all rating it 5/5, with high satisfaction across boutique, city, and independent hotels. Reviewers praise its user-friendliness, efficiency, and excellent customer support, stating, “It met all our needs and was easy to use.”

rezStream’s 26 reviews have a less current sentiment, but the overall rating is 0/5, indicating diminishing or outdated positive perceptions. Users mention ease of use but also note areas needing improvement, especially in group bookings.

Given the recency and number of reviews, HotelRunner’s higher ratings and recent positive feedback make it the preferred choice for most hoteliers.

Edge: HotelRunner, due to more recent reviews and consistently high ratings.

How Much Do HotelRunner and rezStream Cost?

HotelRunner’s base price is $100/month, with no free tier, implementation fees, or trial offers. It’s a predictable monthly flat fee suitable for hotels seeking a straightforward, budget-friendly solution.

rezStream costs $700/month, also without trial or implementation fees. Its higher price reflects its extensive feature set, especially for smaller properties that want an all-in-one platform.

Your choice depends on your budget and feature needs: HotelRunner’s affordability or rezStream’s comprehensive capabilities.

What Type of Hotel Should Use HotelRunner?

• Hotels that operate across multiple regions and need multi-lingual support.
• Boutique and city hotels aiming to increase online visibility and revenue.
• Properties with a focus on revenue management and rate shopping.
• Hotels that want a scalable platform with a global reach.
• Teams seeking a reliable, easy-to-manage system with recent positive reviews.

Not ideal if your hotel is small, local, or primarily focused on a single regional market, where the extensive features might be unnecessary.

What Type of Hotel Should Use rezStream?

• Small, independent hotels, inns, or resorts needing simple reservation management.
• Hotels looking for an affordable, user-friendly system with an extensive feature set.
• Properties emphasizing guest communication, online check-in/out, and digital marketing.
• Teams that prioritize ease of use and quick staff onboarding.
• Hotels that want an integrated platform for reservation, CRM, and reporting.

Not ideal if you require multi-regional support, extensive OTA integrations, or advanced revenue management features.

HotelRunner vs rezStream: The Bottom Line for Hotels

HotelRunner delivers a global, scalable platform with a solid reputation, especially suitable for hotels seeking regional or international growth. Its high recent review scores, ease of onboarding, and broad integrations make it a dependable choice for mid-sized or expanding hotels.

rezStream offers a feature-rich, easy-to-use management system tailored to small hotels and resorts. Its affordability, dedicated support, and extensive operational features make it ideal for independent properties focusing on efficiency and guest experience.

In summary, if your hotel needs a system with recent validation and regional reach, go with HotelRunner. If your priority is an intuitive, cost-effective platform designed for small operations, rezStream is the better choice.