HotelRunner PMS vs. Mews PMS:
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The Decision

Choosing between HotelRunner PMS and Mews PMS hinges on your hotel’s specific needs and growth ambitions. Both systems aim to streamline operations, but they diverge significantly in scope, features, and support at scale. HotelRunner offers a straightforward, highly-rated solution with a focus on ease and value, while Mews provides a broader, more integrated platform backed by extensive reviews and recent positive feedback. Which system aligns best with your hotel’s current and future goals?

Are you looking for a user-friendly, cost-effective platform with a dedicated support team, or a comprehensive operating system that can scale across multiple properties and integrate with hundreds of third-party tools? Let’s compare these two contenders in detail.

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Is HotelRunner PMS or Mews PMS Better for Hotels?

HotelRunner PMS and Mews PMS both address core hospitality management issues—reservation handling, guest management, and operational automation—but their approaches differ. HotelRunner emphasizes simplicity and ease of use, making it ideal for small hotels or boutique properties that want a straightforward solution. Mews, on the other hand, offers a cloud-native, scalable platform with a vast ecosystem of integrations and advanced features, suited for growing or multi-property management.

When it comes to recent reviews, Mews outperforms HotelRunner by a considerable margin, with 758 reviews in the last six months compared to HotelRunner's zero. This indicates a more active user base and a product that continues to evolve rapidly. Do you want a proven system with a large, recent user community, or a smaller, highly-rated platform that may be better for basic operations?

Mews vs HotelRunner: Which Should Your Hotel Choose?

If your hotel needs a flexible, scalable system capable of managing multiple properties and complex operations, Mews is the clear choice. It’s particularly suited for hotels that require extensive integrations, automation, and a modern guest experience. Conversely, if your property prioritizes simplicity, immediate value, and lower costs, HotelRunner’s straightforward interface and highly-rated customer support make it a better fit.

For boutique hotels or properties with limited tech needs, HotelRunner’s $100/month fee and focus on core PMS functions are attractive. However, for hotels aiming for digital transformation, dynamic pricing, and extensive third-party integrations, Mews’ robust feature set and expansive ecosystem justify its $900/month price.

Is HotelRunner or Mews Easier to Use?

HotelRunner boasts an impressive ease-of-use rating of 4.81/5, with users emphasizing its user-friendly interface, quick onboarding, and ongoing support. Its mobile app, however, is noted as limited, with customers wanting more functionalities like reservations and edits on the go.

Mews also scores highly at 4.7/5, with users citing its intuitive modern interface, straightforward setup, and clear workflows. While both platforms are easy to adopt, HotelRunner’s smaller feature set and simpler design make it slightly easier for small teams to learn quickly.

Edge: HotelRunner.

Which Has Better Features: HotelRunner or Mews?

HotelRunner offers 27 shared features plus 2 unique ones: on-premise management and voice-to-text notes & tasks on mobile devices. Its unique features cater to basic operational needs and mobile note-taking but lack advanced automation or guest engagement tools.

Mews stands out with 32 unique features—guest CRM, online check-in, automated reminders, real-time reporting, employee messaging, shift planning, and more—adding significant value for larger or tech-savvy hotels. Its comprehensive suite supports complex operations and enhances guest experiences, giving it a clear edge.

Edge: Mews.

Which Has Better Customer Support: HotelRunner or Mews?

HotelRunner receives perfect support ratings of 5/5, with reviews praising their ongoing training, responsiveness, and relationship-building. Customers appreciate their dedicated support team and proactive assistance, particularly during onboarding.

Mews’ support ratings are solid at 4.27/5, with users noting that issues are usually quickly addressed but some experience occasional bugs or delays. Although Mews is known for continuous innovation, HotelRunner’s support consistently receives higher praise.

Edge: HotelRunner.

Which Has More Integrations: HotelRunner or Mews?

HotelRunner integrates with 17 verified partners, including key OTAs and channel managers like Airbnb, Expedia, and Booking.com, focusing on core distribution needs. Its fewer integrations mean less flexibility but easier management for smaller properties.

Mews boasts 336 verified integrations, including industry giants like Oracle Hospitality, Stripe, and Sage, and thousands of third-party tools via the Mews Marketplace. This extensive ecosystem allows hotels to customize and expand their tech stack significantly.

Edge: Mews.

Which Do Hoteliers Rate Higher: HotelRunner or Mews?

HotelRunner’s reviews are limited to 16, all very recent, with a perfect rating of 5/5, primarily from boutique and small hotels. The reviews highlight ease of use, support, and operational improvements, especially among smaller properties.

Mews has 758 reviews in the last six months, with an overall rating of 4.62/5. Its reviews span various hotel segments, including independent, boutique, and branded hotels, with many praising automation and scalability. The recent reviews reinforce its reputation as a reliable, innovative platform.

Edge: Mews.

How Much Do HotelRunner and Mews Cost?

HotelRunner charges $100 monthly per property with no implementation fees or free trial. Its straightforward pricing makes it accessible for small hotels with limited budgets.

Mews’ pricing starts at $900 per month, with no free trial or implementation fees. Its higher cost reflects its broader feature set and scalability options, making it suitable for larger or multi-property operations.

What Type of Hotel Should Use HotelRunner?

Hotels that:

• Need an easy-to-use PMS with quick onboarding and minimal complexity.
• Operate single properties or small portfolios.
• Prioritize cost-efficiency and straightforward distribution.
• Value dedicated, high-rated support and training.
• Seek a simple channel management solution integrated into the PMS.

Not ideal if:

• You plan to grow or manage multiple properties.
• You require extensive automation, guest engagement, or complex revenue management features.
• You need a large ecosystem of third-party integrations.

What Type of Hotel Should Use Mews?

Hotels that:

• Manage multiple properties or complex operations.
• Require extensive integrations with third-party tools.
• Want advanced automation, guest CRM, and real-time data.
• Prioritize scalability, innovation, and customization.
• Need features like online check-in, automated reminders, or mobile housekeeping.

Not ideal if:

• Your hotel is small, with basic operational needs.
• Your budget is limited, and simplicity outweighs the need for advanced features.
• You prefer a more guided, less customizable platform.

Mews vs HotelRunner: The Bottom Line for Hotels

Mews is a comprehensive, scalable platform with a vast feature set and active user community, ideal for hotels seeking growth and advanced automation. HotelRunner excels at providing a simple, cost-effective solution with high support quality, perfect for small properties prioritizing ease and value.

If your hotel needs to streamline operations across multiple locations, automate guest interactions, and integrate with a broad ecosystem, Mews is the clear choice. Conversely, if your focus is on managing a single boutique or small hotel efficiently without the complexity or cost, HotelRunner offers a reliable, straightforward option.

For hotels with ambitious growth plans, Mews’ extensive features and recent reviews make it the stronger candidate. Small, boutique properties or those new to PMS technology should consider HotelRunner’s simplicity and support, which have earned it a near-perfect reputation.

In conclusion, prioritize Mews if your hotel aims to scale, automate, and innovate—its recent reviews and extensive ecosystem support this. If your needs are more basic, cost-conscious, and focused on ease, HotelRunner provides a proven, well-supported platform that can meet your immediate operational goals.