hotsoft by planet vs. Sirvoy:
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The Decision

Choosing the right property management system (PMS) is critical for your hotel’s efficiency and guest satisfaction. While Planet / Hoist claims to serve the hospitality industry since 1994, it currently holds a zero-star rating across all metrics, with no reviews or recent data, suggesting it’s not a reliable option. Conversely, Sirvoy has amassed 95 reviews, with 32 in the last six months, and a high overall score of 83.93, making it the more credible choice for your hotel.

Given the stark contrast in engagement and recent feedback, the decision seems straightforward: Sirvoy’s active user base and recent positive reviews make it the safer, more proven option for your hotel’s needs. Are you ready to explore how these two solutions compare in detail?

Is Planet / Hoist or Sirvoy Better for Hotels?

Planet / Hoist is a PMS designed with an unclear feature set and no recent user feedback, which raises questions about its current viability. On the other hand, Sirvoy is a cloud-based system with 43 features, including booking management, channel integration, and guest communication, supported by recent reviews praising its ease of use and support quality. The user feedback for Sirvoy emphasizes its straightforward interface, quick onboarding, and responsive customer service, while Planet / Hoist offers no recent reviews or evidence of ongoing support.

This comparison suggests that for hotels seeking a reliable, well-supported PMS, Sirvoy is the more practical choice. Do you want a tool with proven performance and active community support, or are you comfortable risking an unverified solution?

Sirvoy vs Planet / Hoist: Which Should Your Hotel Choose?

If your hotel needs an easy-to-use, feature-rich platform that handles reservations, guest communication, and channel management, go with Sirvoy. Its 95 reviews and recent ratings show a high level of satisfaction among small to medium-sized properties, making it a safe bet for streamlined operations. Conversely, if your team prefers a system with a long history but no recent activity or verification, Planet / Hoist might seem appealing—though its lack of recent reviews diminishes confidence in its current capabilities.

For a hotel that prioritizes user-friendliness, quick onboarding, and ongoing support, Sirvoy clearly stands out. If you need advanced features like multi-lingual support or integrated payment processing, Sirvoy’s 43 features will serve you better.

Is Planet / Hoist or Sirvoy Easier to Use?

Sirvoy’s UI scores 4.64 out of 5, with reviews highlighting its intuitive design and simple navigation, making onboarding smooth for staff new to property management software. Support is rated at 4.85, with users describing the team as prompt, helpful, and knowledgeable, which reduces operational friction. In contrast, Planet / Hoist’s UI and support ratings are both 0 out of 5, with no recent reviews to gauge ease of use or customer service.

Edge: Sirvoy.

Which Has Better Features: Planet / Hoist or Sirvoy?

Sirvoy offers 43 features, including booking management, channel management, guest messaging, online check-in, payment processing, and automated reminders—many of which are absent from Planet / Hoist, which provides no detailed feature list. Unique to Sirvoy are functionalities like multi-lingual support, guest CRM, integrated ID scanners, and a native website builder, making it a versatile system for various hotel types. Planet / Hoist lacks documented features, making it difficult to assess its capabilities.

Edge: Sirvoy.

Which Has Better Customer Support: Planet / Hoist or Sirvoy?

Customer support ratings favor Sirvoy with a 4.85 out of 5, based on recent reviews praising prompt, friendly, and effective assistance. Reviewers describe support as “superlative,” with one noting, “When we needed help, support responded quickly and clearly.” Planet / Hoist’s ratings are nonexistent, with no reviews available to determine its support quality or responsiveness.

Edge: Sirvoy.

Which Has More Integrations: Planet / Hoist or Sirvoy?

Sirvoy integrates with 21 verified partners, including major booking channels like Booking.com, Expedia, and GDS systems, along with marketing tools like TrustYou and Revinate. Planet / Hoist only reports two verified partners—dailypoint™ and RoomPriceGenie—limiting its ability to connect with essential third-party services. This limited integration scope constrains your hotel’s flexibility and growth potential.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: Planet / Hoist or Sirvoy?

With 95 reviews, Sirvoy’s recent user feedback reflects a 94% likelihood to recommend, with high ratings across support, ease of use, and value. Hoteliers in diverse segments such as hostels, boutique hotels, and resorts rate Sirvoy favorably, often citing its straightforward interface and responsive customer service. Planet / Hoist has no reviews, making it impossible to gauge user satisfaction or segment-specific ratings.

Edge: Sirvoy.

How Much Do Planet / Hoist and Sirvoy Cost?

Planet / Hoist’s pricing information is unavailable, and it does not offer a trial or subscription details. Sirvoy charges a $200 base price, with no indication of additional monthly fees or implementation costs. Its transparent pricing is complemented by a 30-day trial, allowing hotels to test the system before committing.

In summary, Sirvoy provides clear, predictable costs, while Planet / Hoist’s pricing remains uncertain.

What Type of Hotel Should Use Planet / Hoist?

Hotels that:

• Appreciate long-standing brands with minimal recent activity
• Have very basic property management needs
• Do not rely heavily on integrations or advanced features
• Are comfortable with unverified support and updates
• Prefer systems with no apparent recent development

Not ideal if:

• You need a modern, feature-rich platform with active support
• You prioritize guest experience and operational efficiency
• Your team benefits from user-friendly, mobile-optimized interfaces

Given the lack of recent data, Planet / Hoist is best suited for small, low-complexity properties with minimal growth plans.

What Type of Hotel Should Use Sirvoy?

Hotels that:

• Value ease of use and quick onboarding
• Need robust booking, reservation, and channel management
• Want to enhance guest communication via SMS and email
• Require reliable integrations with booking channels and payment providers
• Seek affordable, scalable solutions with ongoing support

Not ideal if:

• You operate a very large property or enterprise needing extensive customization
• Your hotel demands in-depth reporting or CRM features beyond what Sirvoy offers
• You prefer systems with a longer history but limited recent updates

Sirvoy’s user-friendly design and active support make it a solid choice for small to medium-sized accommodation providers.

The Bottom Line for Hotels

Planet / Hoist presents itself as a long-established PMS but offers no recent reviews, no detailed feature list, and no recent activity, making it an unreliable choice in today’s market. Its lack of support and integration options further diminish its appeal for modern hotels seeking growth and efficiency.

Sirvoy, by contrast, has a proven track record with active users, recent positive reviews, and a comprehensive feature set tailored for small to medium properties. Its high support ratings and ease of use are backed by recent feedback, ensuring your team can onboard quickly and operate smoothly.

If your hotel values a straightforward, reliable PMS with active community support and rich features, Sirvoy is the clear winner. Only consider Planet / Hoist if you’re comfortable with an outdated, unverified system that lacks recent updates or community validation.