Amadeus - HotSOS® Housekeeping vs. Quore (Cleanings Plus):
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The Decision

Choosing a housekeeping management software is a pivotal decision for your hotel, impacting operational efficiency, guest satisfaction, and staff productivity. Both Amadeus' HotSOS® Housekeeping and Quore (Cleanings Plus) aim to streamline communication, automate tasks, and improve room turnover times. However, they differ significantly in their user feedback, support quality, and feature sets, making it crucial to understand which aligns best with your specific needs.

While both tools serve the same core purpose, your choice hinges on factors like ease of use, support responsiveness, integration capabilities, and proven hotelier satisfaction. Which platform will truly elevate your housekeeping operations?

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Is Amadeus or Quore Better for Hotels?

Amadeus' HotSOS® Housekeeping is a longstanding player in hotel operations, boasting a broad regional presence and enterprise-level integrations. It offers a suite of features including two-way PMS integration, open API, and an inspection module designed to optimize behind-the-scenes work. Despite its comprehensive capabilities, recent reviews reveal that support and communication from account managers often fall short, with some users waiting weeks for responses.

In contrast, Quore (Cleanings Plus) has a smaller but rapidly growing user base, mainly praised for its intuitive mobile app, real-time notifications, and task management. It holds a significantly higher customer support rating, with 4.58/5 compared to Amadeus’ 1.83/5, and recent reviews confirm faster, more responsive assistance. Both tools solve scheduling and task-tracking issues, but Quore’s emphasis on user-friendly design and support makes it more appealing for properties prioritizing staff adoption.

Do you prioritize a mature, feature-rich solution with extensive integrations, or a more nimble, highly supported platform?

Quore vs Amadeus: Which Should Your Hotel Choose?

If your hotel needs a housekeeping system that excels in communication, mobile usability, and quick support, Quore is the clear choice. Its 46 reviews and 4.59/5 rating showcase a strong, recent endorsement from hoteliers who value real-time notifications and task clarity, especially in independent and mid-sized hotels.

If you require a solution with advanced automation, open API access, and a broader feature set for complex operations—particularly in resorts or large properties—Amadeus offers more in-depth tools like compensation tracking and inspection modules. However, its lower support ratings and limited recent reviews suggest it may be less responsive to user needs.

For most hotels seeking reliable support and user-friendly operation, Quore stands out as the more dependable option today.

Is Amadeus or Quore Easier to Use?

Amadeus scores a perfect 5/5 for ease of use, thanks to its straightforward interface, comprehensive onboarding, and high adaptability. Its navigation is designed for complex operations, enabling staff to quickly learn and deploy features such as real-time room updates and PMS integration.

Quore, rated at 4.6/5, is praised for its intuitive mobile app and clear task management, which facilitates quicker staff onboarding and day-to-day operations. Users frequently mention its simple layout and effective communication features, reducing training time.

Edge: Amadeus.

Which Has Better Features: Amadeus or Quore?

Amadeus offers 35 features, including late checkouts, multi-language UI, open API, and an inspection module, supporting complex operational needs. Its exclusive features like compensation tracking and two-way PMS integration are particularly valuable for larger or multi-property hotels.

Quore provides 26 shared features, plus 10 unique tools such as work orders & ticketing, recurring tasks, asset maintenance logs, and notifications. Its built-in productivity tracker and guest messaging enhance operational transparency and accountability.

Overall, Amadeus provides more advanced features for large, multi-layered operations, but Quore’s feature set covers all essentials with added ease of use.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Quore?

Customer support is a significant differentiator. Amadeus’ support ratings are low at 1.83/5, with reviews citing slow callbacks, unresolved issues, and poor communication from account managers. Hoteliers describe the help desk as "great," but overall support responsiveness is lacking.

Quore shines with a 4.58/5 support score. Users report prompt, helpful responses, and positive interactions, with reviews stating, "Customer support is excellent and always ready to help." This responsiveness directly translates into smoother onboarding and ongoing operations.

Edge: Quore.

Which Has More Integrations: Amadeus or Quore?

Amadeus boasts 104 verified partners, including industry giants like Revinate, Crave, and Beekeeper, making it suitable for hotels needing extensive third-party integrations. Its open API and broad partnership network enable deep customization and connectivity.

Quore, with only 8 verified partners, still includes essential integrations such as Zingle, Kipsu, and Revinate but offers less extensive connectivity. Its strength lies in the core housekeeping and communication features rather than broad third-party support.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Quore?

Recent reviews clearly favor Quore, with an overall rating of 4.59/5 based on 46 reviews, compared to Amadeus’ 4/5 from 3 reviews. Quore’s recent feedback highlights its ease of use, quick support, and feature responsiveness, especially among independent and standard hotels.

Amadeus' limited review count and older feedback make it harder to assess current satisfaction levels. Many users express frustration over support delays, which impacts overall ratings.

Therefore, Quore is the top-rated choice among hoteliers today.

Edge: Quore.

How Much Do Amadeus and Quore Cost?

Both products do not publicly disclose specific pricing models. They typically operate on custom quotes based on property size and feature requirements. You will need to contact sales teams for detailed pricing estimates.

What Type of Hotel Should Use Amadeus?

• Hotels that operate at a large scale, such as resorts or multi-property groups, needing extensive integrations and automation.
• Teams that require advanced features like compensation tracking, inspection modules, and multi-language support.
• Properties with complex operational workflows seeking deep customization via open API.
• Hotels with existing enterprise systems that need a platform capable of complex coordination.

Not ideal if your hotel needs quick support, simple onboarding, or has limited budget. Smaller properties or those prioritizing ease of use may find Amadeus too complex.

What Type of Hotel Should Use Quore?

• Mid-sized and independent hotels that value intuitive design and fast support.
• Properties seeking real-time notifications, task management, and guest interaction tools.
• Hotels that want to digitize operations without extensive setup or customization.
• Teams that prefer mobile-first solutions and quick onboarding.

Not ideal if your hotel requires extensive integrations beyond core housekeeping functions or if you operate at an enterprise scale needing more complex automation.

The Bottom Line for Hotels

Amadeus offers a feature-rich platform with broad integrations suited for large, complex operations that can handle slower support and onboarding processes. Its automation capabilities make it ideal for resorts and multi-property groups focused on efficiency through deep system integration.

Quore excels in user-friendliness, responsiveness, and real-time task management, making it the better choice for hotels prioritizing support and quick adoption. Its high customer satisfaction score and recent reviews confirm its suitability for most mid-sized and independent hotels.

If support quality, ease of use, and a high-rated user experience are your top priorities, Quore is the clear leader. For large, multi-layered operations with complex automation needs, Amadeus remains a strong contender.

In summary, for most hotels today, Quore’s recent positive reviews and support ratings make it the more reliable choice. Consider Amadeus only if your property demands its advanced features and extensive integrations, and you're prepared to manage a steeper learning curve and support challenges.