ICG Fronthotel vs. Preno:
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The Decision

Choosing a property management system (PMS) for your hotel can significantly impact your operations, guest experience, and revenue. Both ICG Fronthotel and Preno aim to streamline hotel management, but they differ greatly in their capabilities, user feedback, and market presence. ICG Fronthotel is more comprehensive and long-established but lacks recent reviews and a clear user score, while Preno offers a modern, cloud-based solution with extensive positive feedback and a thriving user base. So, which product better fits your hotel’s needs?

Is ICG Fronthotel or Preno Better for Hotels?

ICG FrontHotel has been around since 1985 and boasts an extensive feature set with 17 exclusive features, including multi-currency, integrated ID scanners, and online check-in. However, it currently holds no recent reviews or user ratings, making its efficacy and user satisfaction uncertain.

Preno, by contrast, has accumulated 144 reviews in the last six months, with an average rating of 4.73 out of 5 and a high NPS score of 9.53/10, indicating strong recent user satisfaction. Its ease of use and customer support ratings are also near perfect, with 4.78/5 and 4.8/5 scores respectively. The absence of recent reviews for ICG FrontHotel raises questions about its current performance and ongoing support.

Given the recent review activity and high ratings, Preno's current standing appears more reliable. Are you comfortable adopting a system with decades of history but no recent feedback, or do you prefer a newer platform with proven satisfaction?

Preno vs ICG Fronthotel: Which Should Your Hotel Choose?

If your hotel needs a straightforward, cloud-based PMS with excellent support, go with Preno. It’s especially suitable for boutique hotels, motels, and properties that prioritize ease of use, quick onboarding, and seamless integrations, all backed by recent glowing reviews.

ICG FrontHotel might appeal if your hotel demands a highly customizable, comprehensive PMS that handles multi-currency, multi-lingual operations, and advanced features like employee messaging and digital registration. However, its lack of recent reviews and unclear support history make it a riskier choice for most hoteliers today.

For most hotels seeking modern usability, ongoing support, and proven performance, Preno is the safer, smarter option.

Is ICG Fronthotel or Preno Easier to Use?

Preno’s user interface receives a 4.78/5 rating and is praised for its intuitiveness, with many reviewers describing it as “easy to learn” and “well laid out.” Its onboarding process is rated at 4.68/5, and users emphasize how quickly staff can adapt to the platform, reducing training costs.

ICG FrontHotel, however, has a 0/5 ease of use score and no recent reviews, making it impossible to judge its current user experience. Past feedback suggests it may be complex, but without recent data, its usability remains uncertain.

Edge: Preno.

Which Has Better Features: ICG Fronthotel or Preno?

ICG FrontHotel offers 17 unique features, including multi-currency, online check-in, integrated ID scanners, and shift planning—features that are highly beneficial for larger or international hotels. It also provides employee messaging, payment requests, and a digital registration system.

Preno provides 10 exclusive features, including a booking engine, channel manager, revenue management, and mobile app—features that support dynamic pricing and multi-channel distribution. It also offers ancillary revenue tracking and PCI/GDPR compliance, ideal for tech-savvy, multi-property operators.

While ICG FrontHotel has more features overall, Preno’s focused functionalities on revenue optimization and mobile accessibility give it a practical edge for contemporary hoteliers.

Edge: Preno.

Which Has Better Customer Support: ICG Fronthotel or Preno?

Preno’s recent reviews consistently praise its customer support, rating it 4.8/5. Users describe Preno’s support as “responsive,” “helpful,” and “quick to assist,” with many emphasizing the value of direct, ongoing communication.

ICG FrontHotel has no recent reviews or ratings, making it difficult to assess support quality. Past feedback may be outdated or irrelevant, leaving uncertainty about current support standards.

Edge: Preno.

Which Has More Integrations: ICG Fronthotel or Preno?

Preno supports 17 verified integrations, including popular tools like Xero, SiteMinder, and Revinate, offering extensive connectivity for modern hotel operations. Its integration ecosystem covers accounting, channel management, and guest feedback.

ICG FrontHotel supports 12 verified partners, including Dingus, HiJiffy, and RateGain, but lacks some of the most widely adopted integrations. Its fewer partnerships may limit flexibility in connecting with other tools.

Edge: Preno.

Which Do Hoteliers Rate Higher: ICG Fronthotel or Preno?

Preno has a strong recent review presence with a 4.73/5 rating and a 95% likelihood to recommend, especially among boutique hotels, motels, and properties in Europe, North America, and Oceania. Reviewers often highlight its ease of use, support, and automation features.

ICG FrontHotel has no recent ratings or reviews, making it impossible to gauge current user sentiment. Its historical reputation suggests a long-standing presence but no recent validation.

Edge: Preno.

How Much Do ICG Fronthotel and Preno Cost?

ICG FrontHotel’s pricing is not publicly available, suggesting a customized quote or enterprise-level pricing. This lack of transparency can make budgeting and comparison difficult.

Preno charges $800 per month as a base, with no setup fees or hidden costs, allowing for predictable budgeting. Its transparent pricing appeals to small and medium-sized hotels seeking straightforward costs.

What Type of Hotel Should Use ICG Fronthotel?

• Hotels that require multi-currency, multi-lingual support, and advanced features like digital registration and shift planning.
• Properties with international guests or complex operational needs.
• Teams that need an integrated PMS with extensive configuration options.
• Not ideal if your hotel needs a modern, easy-to-adopt platform or prefers cloud-based SaaS.

What Type of Hotel Should Use Preno?

• Boutique hotels, motels, and serviced apartments seeking a user-friendly, cloud-based PMS.
• Properties that value integrations with Xero, SiteMinder, and revenue management tools.
• Teams prioritizing mobile access and automation for guest communication.
• Not ideal if your hotel requires highly customizable, on-premises solutions or has complex multi-currency needs.

Preno vs ICG Fronthotel: The Bottom Line for Hotels

Preno offers a modern, cloud-based system with proven user satisfaction, seamless integrations, and a clear focus on efficiency and revenue growth. Its recent reviews and high ratings make it the safer choice for most hotels today.

ICG FrontHotel, while comprehensive and historically established, lacks recent feedback and current user validation, making it a less certain option unless your hotel has very specific requirements that only its advanced features can meet.

If you want a system that’s easy to implement, well-supported, and trusted by many hoteliers now, Preno is your best bet. But if your hotel’s needs demand extensive customization and multi-currency support, and you’re prepared to navigate an older platform with limited recent feedback, ICG FrontHotel could still be considered.

In conclusion, for most hotels today, Preno’s user ratings, recent reviews, and support make it the preferred choice.