Infor EzRMS vs. SHR Revenue Management System (RMS):
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The Decision

Choosing between Infor EzRMS and SHR Revenue Management System hinges on your hotel’s specific needs and priorities. Both aim to optimize your revenue through demand forecasting and pricing, but their features, user experiences, and market presence differ significantly. Understanding these differences will help you select the system that best fits your property’s size, segment focus, and operational complexity.

Infor EzRMS is a long-established revenue management platform used by a broad spectrum of hotels worldwide, especially in North America and Europe. SHR RMS, on the other hand, is a newer, AI-driven platform with a strong focus on automation and real-time data, primarily favored in North America and some other regions. Do you need a mature system with extensive reporting, or an innovative platform with advanced AI features?

Quick Verdict

Infor EzRMS holds a substantial advantage with 39 recent reviews and a solid overall rating of 4.46/5, reinforcing its trusted reputation. SHR RMS, despite only having 15 reviews, boasts a higher recent review score and a near-perfect likelihood to recommend at 98%. Given the volume and recency of reviews, Infor EzRMS provides a more reliable and proven solution for most hotels, especially those seeking detailed reporting and established integrations.

Is Infor EzRMS or SHR RMS Better for Hotels?

Both systems serve core revenue management functions—forecasting, pricing, and demand analysis—but they cater to different hotel profiles. Infor EzRMS excels with hotels that need comprehensive reporting, multi-property management, and integration with a broad network of partners. Its modular design suits properties that value detailed customization and extensive data analysis.

SHR RMS emphasizes automation, real-time insights, and AI-powered strategies, making it ideal for hotels that prioritize quick decision-making with minimal manual input. It’s especially suitable for properties aiming for high levels of control over dynamic pricing and group bookings, and for those ready to adopt a more technologically advanced, AI-driven approach.

Do you require a proven, multi-feature system with broad integrations, or are you seeking a cutting-edge platform with tailored AI capabilities?

Infor EzRMS vs SHR RMS: Which Should Your Hotel Choose?

If your hotel needs a reliable, well-established system with extensive reporting and multi-property capabilities, Infor EzRMS is the clear choice. Its broad feature set, including CRM, content management, channel management, and API access, makes it suitable for larger or complex operations.

If your hotel prefers an AI-powered, highly automated platform that offers real-time demand forecasting, scenario analysis, and customizable strategies, SHR RMS is more fitting. Its focus on automation and rapid decision-making aligns well with properties that want to streamline revenue management processes.

For properties seeking proven stability and detailed historical insights, go with Infor EzRMS. For those prioritizing innovative AI features and real-time control, SHR RMS is the better fit.

Is Infor EzRMS or SHR RMS Easier to Use?

Infor EzRMS boasts a user-friendly interface rated 4.49/5, with reviews highlighting its relative ease of navigation and reporting. Its onboarding process scores 4.27/5, and users appreciate its Excel report exports and detailed data analysis tools, which support decision-making.

SHR RMS receives a slightly higher ease of use score of 4.87/5, with reviews emphasizing its intuitive design, straightforward automation, and quick access to analytics. Support from SHR Group is also highly rated at 4.93/5, with users praising the proactive customer service.

Edge: SHR RMS.

Which Has Better Features: Infor EzRMS or SHR RMS?

Infor EzRMS offers 16 unique features, including CRM, task management, content management, and open API integration, catering to hotels that seek comprehensive operational tools. Its real-time price optimization and dynamic price hierarchy control stand out but are complemented by features not present in SHR RMS.

SHR RMS provides 24 distinctive features, with advanced AI tools like "What-if" scenario analysis, market insights, and business intelligence. Its "Strategy builder" and full automation capabilities are particularly valuable for properties that want full control over pricing strategies without manual intervention.

Edge: SHR RMS.

Which Has Better Customer Support: Infor EzRMS or SHR RMS?

Infor EzRMS has support ratings of 4.04/5, with reviews indicating responsiveness but also pointing out occasional delays following system updates. Some users report issues with system stability and integration challenges, though support generally resolves problems promptly.

SHR RMS excels with a customer support score of 4.93/5, with reviews praising its proactive, knowledgeable team and quick response times. Feedback highlights the ease of working with SHR Group’s team, especially during onboarding and troubleshooting.

Edge: SHR RMS.

Which Has More Integrations: Infor EzRMS or SHR RMS?

Infor EzRMS integrates with 113 verified partners, including major platforms like YieldPlanet, TrustYou, and SiteMinder, offering extensive connectivity options. Its broad partner network supports complex, multi-channel operations.

SHR RMS has 81 verified integrations, including critical partners like WebRezPro, Umi Digital, and Quinta. It shares 28 integrations with Infor, but its unique partnerships support a wide range of property systems and distribution channels.

Edge: Infor EzRMS.

Which Do Hoteliers Rate Higher: Infor EzRMS or SHR RMS?

Infor EzRMS has a strong overall rating of 4.46/5, with reviews from a diverse mix of hotel segments, including branded and boutique properties. Its most recent reviews, however, show no new feedback in the last six months, limiting insights into evolving user satisfaction.

SHR RMS, with a perfect 5/5 rating from 15 reviews and a 98% likelihood to recommend, is highly rated among properties that value AI and automation. Its reviews are recent, reflecting current user satisfaction, especially in the North American market.

Edge: SHR RMS.

How Much Do Infor EzRMS and SHR RMS Cost?

Pricing details are not publicly available for either platform. Both systems operate on a custom quote basis, likely based on hotel size, features, and integration needs. Expect to contact vendors for tailored proposals.

What Type of Hotel Should Use Infor EzRMS?

• Hotels that need detailed, multi-property management
• Properties requiring extensive reporting and integrations
• Hotels with larger teams or complex operational structures
• Those looking for proven stability and broad feature sets
• Hotels prioritized on historical data analysis and customization

Not ideal if you:

• Want a highly automated, AI-driven interface
• Have a small or budget-constrained operation
• Need rapid, real-time decision-making without manual intervention

What Type of Hotel Should Use SHR RMS?

• Hotels seeking high automation and AI-driven strategies
• Properties that want real-time demand forecasting and dynamic pricing
• Hotels managing multiple segments and group bookings
• Teams aiming to reduce manual workload and improve decision speed
• Hotels in North America or regions where SHR has a stronger presence

Not ideal if you:

• Prefer systems with extensive legacy integrations
• Have limited staff or minimal need for advanced AI
• Need a well-established, multi-decade platform with broad global reach

The Bottom Line for Hotels

Infor EzRMS offers a comprehensive, stable platform with a long-standing presence in the industry. Its feature richness, broad integrations, and proven track record make it ideal for larger or complex hotels that value detailed reporting and extensive customization.

SHR RMS is a rapidly growing, AI-powered platform with high user satisfaction and a focus on automation and agility. It suits hotels that want to streamline revenue management, leverage real-time insights, and adopt innovative strategies quickly.

If your hotel needs a trusted, multi-feature system with proven stability, go with Infor EzRMS. It’s better suited for properties that require detailed data analysis, broad integrations, and established support.

However, if your priority is automation, real-time decision-making, and AI-driven strategies, SHR RMS offers a more modern, highly rated experience. Its recent reviews and high likelihood to recommend suggest it’s the optimal choice for forward-looking hotels ready to embrace advanced revenue management.

In summary:

• Choose Infor EzRMS if you desire a reliable, feature-rich, multi-property solution with extensive integrations.
• Opt for SHR RMS if you prefer a sleek, AI-enabled platform that emphasizes automation and real-time insights.

Both products deliver value, but your specific operational needs and strategic goals should guide your decision.