Monscierge (Connect Staff) vs. Relay:
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The Decision

Choosing between Monscierge (Connect Staff) and Relay depends on your hotel’s specific needs for staff collaboration and guest service management. While both aim to improve internal communication, Monscierge offers a broader suite of features tailored for hospitality, whereas Relay focuses on straightforward team connectivity.

Your team needs a platform that not only streamlines guest requests but also integrates with existing hotel systems and offers extensive support. Does your hotel prioritize comprehensive guest engagement tools or simple, reliable team communication? Here’s a detailed comparison to guide your decision.

Is Monscierge or Relay Better for Hotels?

Monscierge and Relay serve different core functions but intersect in their goal to improve hotel staff coordination. Monscierge’s Connect Staff manages guest requests through multiple channels like SMS, Apple TV, and mobile apps, with features like escalations, checklists, and analytics—ideal for hotels seeking a guest-centric communication platform. In contrast, Relay provides instant, private, and group messaging primarily designed for internal team coordination, replacing radios.

Monscierge’s extensive feature set supports multi-property monitoring, preventative maintenance, and deep integrations, making it suitable for hotels with complex operations or larger portfolios. Relay’s simplicity and focus on team communication make it appealing for hotels that need reliable, fast staff connectivity without extra frills.

Do you need a tool that handles guest interactions and staff workflows simultaneously, or a solution that guarantees team members stay connected on-site? The choice hinges on whether your priority is guest experience or team coordination.

Monscierge vs Relay: Which Should Your Hotel Choose?

If your hotel’s goal is to enhance guest satisfaction via digital interactions and request management, Monscierge is the clear choice. Its platform supports multi-channel communication, local recommendations, and request escalation—proven to boost guest engagement and streamline operations.

If your team needs quick, reliable internal communication without extensive guest interaction features, Relay is better. Its straightforward messaging replaces radios and connects teams via multiple devices, ideal for fast-paced environments where rapid coordination is critical.

For larger hotels or properties with complex needs, Monscierge’s 279 reviews, 4.81/5 rating, and recent positive feedback make it the stronger choice. Smaller teams or hotels prioritizing immediate, simple communication may prefer Relay, although its lack of reviews limits confidence in its broader value.

Is Monscierge or Relay Easier to Use?

Monscierge’s ease of use is highly rated at 4.75/5, with reviews praising its intuitive interface, quick onboarding, and minimal training needs. Users highlight how staff and management adopt it rapidly, appreciating features like request handling and content management.

Relay’s user experience is less documented, with no reviews available to gauge ease of use or onboarding. Its straightforward, messaging-focused approach suggests a simple setup, but without review data, confidence in its usability remains limited.

Edge: Monscierge.

Which Has Better Features: Monscierge or Relay?

Monscierge boasts 11 features exclusive to its platform, including late checkouts, preventative maintenance, virtual logbook, and deep cleaning modules—tools that support comprehensive hotel operations. It also offers open API access, multi-property monitoring, and lost & found modules, making it adaptable for complex environments.

Relay provides 2 unique features: work prioritization and asset tracking, focused on basic team task management and resource monitoring. While these are valuable for streamlined internal workflows, Monscierge’s broader feature set positions it as a more versatile solution.

Edge: Monscierge.

Which Has Better Customer Support: Monscierge or Relay?

Monscierge’s support ratings are exceptional, with a 4.91/5 score and recent reviews emphasizing prompt, knowledgeable assistance. Hoteliers frequently quote its excellent onboarding, ongoing support, and responsiveness, which facilitate smooth implementation and ongoing operation.

Relay’s customer support rating is unavailable, and no reviews provide insight into its support quality. For hotels valuing dedicated, responsive assistance, Monscierge’s proven support system offers significant peace of mind.

Edge: Monscierge.

Which Has More Integrations: Monscierge or Relay?

Monscierge integrates with 11 verified partners, including major hotel systems like Oracle Hospitality, Cendyn, Vingcard, Amadeus, and Cloudbeds. Its open API allows further customization, making it easier to embed into existing hotel infrastructure.

Relay connects with only 2 verified partners, Actabl and Relay itself, suggesting more limited integration options. For hotels with complex tech stacks, Monscierge’s extensive integrations provide better operational cohesion.

Edge: Monscierge.

Which Do Hoteliers Rate Higher: Monscierge or Relay?

With 279 reviews, Monscierge’s 4.81/5 rating reflects broad satisfaction across hotel segments, particularly boutique hotels (4.82/5) and vacation rentals (0/5, but only one review). Hoteliers praise its ease of use, support, and extensive features, especially for properties with multiple amenities.

Relay has no reviews or ratings available, making it impossible to assess user satisfaction. Given Monscierge’s strong, recent review data, it clearly holds higher confidence among hotel professionals.

Edge: Monscierge.

How Much Do Monscierge and Relay Cost?

Monscierge’s pricing is not publicly available, suggesting a customized quote based on hotel size and needs. It does not offer a freemium or trial, implying a full commitment for access.

Relay charges a flat $500 monthly fee, with no free trial or tiered pricing info. Its straightforward pricing might appeal to smaller hotels with simple needs but lacks transparency or flexibility.

What Type of Hotel Should Use Monscierge?

• Hotels seeking a broad, integrated guest and staff communication system.
• Properties with multiple locations or a complex operational structure.
• Hotels that want to enhance guest experience through digital content and request management.
• Teams that value extensive support, customization, and detailed analytics.
• Hotels aiming to replace traditional cable and improve internal workflows.

Not ideal if your hotel prefers minimal tech adoption or has very limited operational complexity, as Monscierge’s feature set may be more than necessary.

What Type of Hotel Should Use Relay?

• Hotels that prioritize quick, reliable team communication over guest interaction.
• Properties with small, nimble teams needing instant messaging and task coordination.
• Facilities that need to replace radios with a more modern, device-agnostic communication tool.
• Hotels looking for a simple, straightforward solution with predictable costs.
• Operations that require asset tracking and work prioritization.

Not ideal if your hotel needs extensive guest-facing features, integrations, or support for complex workflows.

Monscierge vs Relay: The Bottom Line for Hotels

Monscierge stands out as a comprehensive platform designed specifically for hospitality, with nearly 280 recent reviews and a 4.81/5 rating. Its suite of features supports both guest engagement and staff operations, making it suitable for hotels seeking an all-in-one solution.

Relay offers a streamlined internal communication tool with fewer features and no available reviews, focusing on basic team messaging and asset management. It may fit smaller properties with simple communication needs but lacks the proven track record of Monscierge.

If your hotel needs a flexible, well-supported system that enhances guest satisfaction while improving staff workflows, Monscierge clearly leads. For straightforward, on-site team communication without extra complexity, Relay could suffice—but with less confidence in performance or support, given the lack of recent reviews.