Monscierge (Connect Staff)

Ranked 2 (out of 47) in Staff Collaboration Tools

Staff Collaboration Tools

Improve guest satisfaction by streamlining guest and staff service requests through real-time commun...

Ratings Snapshot

Certificate of Excellence
Read 300 reviews
95%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 47 in Staff Collaboration Tools

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 86 verified reviews
    96%
  • Branded Hotels 73 verified reviews
    95%
  • Vacation Rentals & Villas 57 verified reviews
    97%
  • Resorts 23 verified reviews
    94%
  • Luxury Hotels 11 verified reviews
    96%
  • Bed & Breakfast & Inns 9 verified reviews
    98%
  • City Center Hotels 6 verified reviews
    93%
  • Airport/Conference Hotels 4 verified reviews
    93%
  • Extended Stay & Serviced Apartments 4 verified reviews
    95%
  • Motels 3 verified reviews
    97%
  • Hostels 2 verified reviews
    75%
  • Limited Service & Budget Hotels 1 verified reviews
    100%
  • Casinos 1 verified reviews
    100%

Monscierge (Connect Staff) Overview

Monscierge (Connect Staff) Overview

Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps or web. The Monscierge request system can handle requests made no matter how a guest wants to interact. Clients use Connect Staff for servicing requests with escalations, checklists, scheduling, multi-lingual, chat, analy...

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

1/3

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Mobile Key & Keyless Entry
Browse integrations (3 verified)

What customers love about Monscierge (Connect Staff)

Like 95% recommend

Front Office Manager from Hostels in Portland (United States)

Ease of access, trackable, alerts when there are outstanding requests, communication between departments, compatibility with Internet Explorer or Google Chrome.

General Manager from Boutiques

I really like the teams ability to assist with all our requests in a timely manner. They follow up and check on us throughout the process.

General Manager from Extended Stay & Serviced Apartments

Connect Staff - Ease of use for all staff members. Monscierge - Great tool for our guests. Easy to use.

Training Manager from Resorts

I reach out to Monscierge to request access for my new Front Desk Associates. The process is simple and they respond immediately that they received my request, and I get the new access same day or next day. It's great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Want to go behind the scenes and see how Monscierge (Connect Staff) works?

Clients & references

References & testimonials

Testimonial avatar
"I’ve had the pleasure of working with Monscierge for over 3 years at a number of Accor hotels and have been an advocate of their technology since I first used it. At ibis London Euston we have part...
Michael Bohler General Manager at the

Featured partners

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Case studies

Awards & Certifications

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Monscierge doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • United Kingdom
  • Spain
  • Canada
  • United Arab Emirates
  • Mexico
  • Virgin Islands, U.S.
  • Australia

300 Verified Monscierge Reviews

Likelihood to Recommend
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April 27, 2022

Monscierge (Connect Staff) Review: Top notch Customer Support team!

Technology - Business Systems from Branded Hotels in Las Vegas (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy...

What do you dislike or think could be improved?

The notifications for the mobile app will sometimes not alert and messages from guests will be missed, unless you open the app. Unfortunately this can be a nuisance.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 27, 2022

Monscierge (Connect Staff) Review: Monscierge Has Been So Helpful!

Marketing/Graphic Design from Boutiques in Bloomington (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.

What do you dislike or think could be improved?

There are some features of the software itself that I think could be improved. Overall, I would like to see more customization options, like fonts, colors, etc., that would allow us to match the pages to ...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
5

April 13, 2022

Monscierge (Connect Staff) Review: Monscierge Apple TV

General Manager from Motels in Fort Pierce (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.

What do you dislike or think could be improved?

I think this is more on the app side than Monscierge, but sometimes it takes a longer to load certain apps at times. It would be nice to have less stalling.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

April 08, 2022

Monscierge (Connect Staff) Review: Monscierge's support is a fantastic help.

IT Support from Resorts in (United Kingdom)

Recommend 8/10
Full blue star
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What do you like most?

The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always ...

What do you dislike or think could be improved?

It has only happened twice but it would be nice to be notified when major updates are happening to the MDM as we have reset our devices not knowing the MDM was down due to an update and have were not able...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 28, 2022

Monscierge (Connect Staff) Review: Awesome and Efficient Staff!

Assistant Office Manager from Bed & Breakfast & Inns in Canyon Lake (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most g...

What do you dislike or think could be improved?

It is easy and effective so far, however it would be helpful to be able to automate logins for apps provided by property.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

February 09, 2022

Monscierge (Connect Staff) Review: On Boarding with Monscierge

Owner/Manager from Bed & Breakfast & Inns in Southwest Harbor (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.

What do you dislike or think could be improved?

The ability to leave the TV on when the guests arrive and there is a welcome message for them to use the TV for information.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular Monscierge (Connect Staff) Integrations

View all (3 Monscierge Integrations)