Monscierge (Connect Staff)
4.7 (302 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Laurent, Sebastien, David + 6 more experts recommend Monscierge
Read RecommendationsMonscierge (Connect Staff)
Ranked 3 (out of 51) in Staff Collaboration Tools
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
93% recommended by 336 hotels
Accor, Diamond Resorts, Wyndham & 333 others
More than 50% of Monscierge’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Monscierge (Connect Staff) is the #6 most trending product in the Staff Collaboration Tools category (out of 51) and the #364 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMonscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Monscierge (Connect Staff)
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps or web. The Monscierge request system can handle requests made no matter how a guest wants to interact.
Clients use Connect Staff for servicing requests with escalations, checklists, scheduling, multi-lingual, chat, analytics and the multiple integrations
Capabilities
Monscierge doesn’t have any benefits or use cases available
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Pricing
Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Monscierge doesn’t have any case studies available
References
""I’ve had the pleasure of working with Monscierge for over 3 years at a number of Accor hotels and have been an advocate of their technology since I first used it. At ibis London Euston we have partnered with Monscierge to deliver a suite of guest facing technologies comprising a large format, interactive lobby touch screen and next generation mobile application. Both of these allow our guests to access rich information about our hotel facilities and travel tools to help them navigate London. We invite guests (via SMS) to download our mobile app ahead of arriving as it contains a number of travel tools to help the guests get to the hotel. It also gives them chance to peruse our onsite amenities and restaurant menus. Once in the hotel they can use the same app to communicate with hotel staff to order food and drinks, late check out etc. Our staff can use their own mobile devices to manage and respond to these requests providing a service which is both technically sophisticated, prompt and personal. Staff also uses the same mobile application infrastructure to post maintenance requests to their colleagues which helps us manage our internal work flow. Guests who don’t have smart phones or who don’t want to download an app can use the inbuilt SMS message handling functionality to submit requests to our staff who can respond via that medium. Many of our guests are tourists, using our hotel as a base to explore London. To help them with this the hotel staff have curated over 100 of our favorite things to do in the city including tours, museums, restaurants and night-life. This is very popular with guests and enhances the overall experience of their trip. Given the fact that that many of these guests are visiting from overseas, the fact that the app automatically translates into the native language on their phone is a great feature. We do not have a large back of house team so it was essential that we could control these systems with minimal overhead. Monscierge provides a web based content management system which is very simple for the hotel staff to use and update. At each stage Monscierge have been extremely supportive and responsive and have taken time to understand how our hotel operates and how these types of technologies can be best exploited to enhance the hotel overall. I would have no hesitation in recommending Monscierge to any hotel or brand.""
Michael Bohler
General Manager @
"“Station B&B is one of Northern Ireland’s newest B&B’s and it’s great to see the property leading the way to find new and innovative ways to enhance the guest experience. With the combination of Monscierge’s Apple TV and eviivo’s booking software technology, Station B&B have found a winning formula that will provide a wide range of benefits for both the property and its guests.”"
Paul Saxby
Marketing Director @
eviivo
"Monscierge genuinely helps connect US to our GUESTS, through the means of technology. It bridges the gap we lacked on every level! The accessibility, languages and general features are what make Monscierge an instrumental tool. Guests just love using the screen and leave the hotel with useful information they weren’t expecting to know, ultimately improving their stay. Because we only have one multilingual receptionist on the hotel premises, guests are guaranteed to not feel alienated and can feel more at ease in their surroundings, as we can easily change the language on the screen for the foreign guest. In addition to this, having the option to put the hotel’s top places to eat and visit in categories, we can ensure the guests have an enjoyable stay in and out of the hotel; searching for local recommendations couldn’t be easier, as is the management of this on the CMS. The disability feature has proven to be invaluable, by enabling all guests to remain equally independent, as opposed to relying on members of staff. Another useful feature is being able to see our guests’ most common searched words - this bridges the gap and brings us even closer to our guests in getting to know their trends. Knowing what they’re looking for, we can then work on that in the system, to better the information we provide. Nick Kirwin’s support and help, to motivate the team, has heightened our enthusiasm for the Monscierge system; his assistance has been priceless. Thanks to its ease of modification, we have added live train times, which, as we are next to a major train station and it’s the most common question at the hotel, has taken a massive strain from our staff. Printing boarding passes has also been a life-saver - It’s the guests’ personal travel organiser! Being able to upload maps so easily, we’re able to keep the system and our GUESTS up to date on the seasonal events, which can be done in just minutes. Emailing directions has saved so much time, as the guests just love the technology side of things, they can have it in their hands in seconds, rather than writing down directions. For people that aren’t tech savvy, it’s massively clear and simple to use, so even the older generation are more than comfortable using it. Monscierge has revolutionised our entrance hall; it has given it a purpose. It answers the question “what’s missing?” and draws the guests’ attention away from the queue; what they ask at the desk they can find out on the touch screen. If you’ve been searching for a way to reconnect with your guests, this is answer!"
Jacqueline Beardmore
Deputy General Manager @
Holiday Inn Manchester - City Centre
"We like direct contact with our guest, direct sale and close contact to guest even before arrival."
Jeanette Hansen
GM/Resort Manager @
Club del Carmen by Diamond Resorts
"Love the fact guest have a fast way to communicate with the front desk before , during and after their stay. This can increase the guest experience. It's also more efficient, the guest will let us know prior to their stay if they need extra amenities such a a roll a way bed."
Taylor Arrington
Front Desk Manager @
Red Lion Inn & Suites Elizabethtown
Featured Customers
Popularity by Segment
Size
39 | X-Small (1-9 room)
38 | Small (10-24 room)
78 | Medium (25-74 room)
108 | Large (75-199 room)
85 | X-Large (200+ room)
Country
346 | United States of America
28 | United Kingdom
17 | Germany
15 | Spain
14 | Canada
11 | United Arab Emirates
9 | Mexico
6 | India
6 | Australia
5 | Virgin Islands, U.S.
4 | Belgium
4 | Switzerland
3 | Austria
3 | Italy
3 | Costa Rica
3 | Portugal
2 | Andorra
2 | France
1 | Qatar
1 | Serbia
1 | Vietnam
1 | Peru
1 | Bulgaria
1 | Hong Kong
1 | Algeria
1 | Greece
1 | Malta
1 | Armenia
1 | Russian Federation
1 | Hungary
Type
172 | Branded Hotels
123 | Boutiques
94 | Bed & Breakfast & Inns
77 | Vacation Rentals & Villas
60 | Resorts
48 | Limited Service & Budget Hotels
38 | Airport/Conference Hotels
35 | City Center Hotels
35 | Luxury Hotels
10 | Extended Stay & Serviced Apartments
6 | Motels
6 | RV Parks & Campgrounds
5 | Casinos
2 | Hostels
Region
369 | North America
87 | Europe
12 | Middle East
9 | Asia Pacific
6 | Oceania
5 | Central America
4 | South America
1 | Africa
Category
302 | Staff Collaboration Tools
275 | Guest Messaging Software
250 | Hospitality TV
234 | Digital Signage & Lobby Technology
More Products by Monscierge
Hotelier Rating
10
Seamless setup from an empty slate to the perfect Information Center.
MIS Specialist from 200 to 499 room Branded Hotel in Pasco (United States of America)
Verified
16 months ago
Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right away, as well as promote events that are in the hotel.
United States of America
United States of America
MIS Specialist
X-Large Hotel
10
Training session.
Director of Operations from 10 to 24 room Vacation Rentals & Villa in Pensacola (United States of America)
Verified
18 months ago
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
United States of America
United States of America
Director of Operations
Small Hotel
10
Monscierge Has Been So Helpful!
Marketing/Graphic Design from 10 to 24 room Bed & Breakfast & Inn in Bloomington (United States of America)
Verified
2 years ago
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
United States of America
United States of America
Marketing/Graphic Design
Small Hotel
10
Top notch Customer Support team!
Technology - Business Systems from 500+ room Branded Hotel in Las Vegas (United States of America)
Verified
2 years ago
The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy. Kudos to all!
United States of America
United States of America
Technology - Business Systems
X-Large Hotel
10
Monscierge Apple TV
General Manager from 10 to 24 room Bed & Breakfast & Inn in Fort Pierce (United States of America)
Verified
2 years ago
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
United States of America
United States of America
General Manager
Small Hotel
8
Monscierge's support is a fantastic help.
IT Support from 100 to 199 room Resort in (United Kingdom)
Verified
2 years ago
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...
United Kingdom
United Kingdom
IT Support
Large Hotel
10
Awesome and Efficient Staff!
Assistant Office Manager from 10 to 24 room Bed & Breakfast & Inn in Canyon Lake (United States of America)
Verified
2 years ago
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.
United States of America
United States of America
Assistant Office Manager
Small Hotel
10
Monscierge is AWESOME!
Multi-Property Marketing Manager from 10 to 24 room Bed & Breakfast & Inn in Chicago (United States of America)
Verified
2 years ago
Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.
United States of America
United States of America
Multi-Property Marketing Manager
Small Hotel
10
On Boarding with Monscierge
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Southwest Harbor (United States of America)
Verified
2 years ago
Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.
United States of America
United States of America
Owner/Manager
X-Small Hotel
10
Eliminate cable and offer a richer feature set to guests
Owner from 1 to 4 room Bed & Breakfast & Inn in Niagara-on-the-Lake (Canada)
Verified
2 years ago
The Apple TV for Hospitality by Monscierge gives us the ability to eliminate cable and give our guests hospitality features like guest messaging, local recommendations and the ability to stream movies.
Canada
Canada
Owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Showing all answers to: "What does this product or service do well?"
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.
Monscierge's Apple TV for Hospitality provides the content, as an alternative to cable TV or DirecTV, without additional programming charges. It allows you to bring your own entertainment and wipe the device at the end.
(1) Offers an Apple TV app, which can be customized, allowing hotels and large residences to benefits from IPTV multicast distribution - (2) Also offer Airplay, Apple TV apps selection, property, Information... For Apple TV lovers.
The Monscierge platform provides a consumer hospitality native application experience for our members/owners and guests. Provides for effective communication over data to our hospitality team members.
Question:
What differentiates this product or service from the competition?
Answer:
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Showing all answers to: "What differentiates this product or service from the competition?"
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.
All of the above. The product itself is an innovator in the industry.
- Apple TV App (multicast) with proven experience in Europe
- Gives access to your selection of Apple TV apps
- Offer centralized management and CMS
I feel the Monscierge products, team, and platform stand out and differentiate themselves with their:
1. Ease of deployment
2. Flexibility
3. Content augmentation
4. With their managed services
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.
I highly recommend that you really check it out, and try it first.
If your guests are Apple lovers, you will make them happy with the experience proposed by Monscierge Apple TV app.
One piece of advice I would say to other hoteliers looking to go with a company like Monscierge and all of the product offerings is to first understand all the integrations and services you will need.
Recommended by
Laurent Idrac
COO
@
Hapi - Data Travel, LLC
Sebastien Januskiewicz
Data Architect
@
Hapicloud
David Merrill
VP of Operations
@
Wi3, Inc.
Francois Clemenceau
Sales Director
@
Anevia
Keith Marcos
VP Application Development
@
Diamond Resorts International
Laurent Idrac
COO
@
Hapi - Data Travel, LLC
Sebastien Januskiewicz
Data Architect
@
Hapicloud
David Merrill
VP of Operations
@
Wi3, Inc.
Francois Clemenceau
Sales Director
@
Anevia
Keith Marcos
VP Application Development
@
Diamond Resorts International
Brian Garavuso
Hospitality CIO
@
GAR8 Investments
John Edwards
CIO
@
Red Lion Hotels Company
Aaron Hix
VP of Enterprise Sales
@
Appdome
Marisol Casablanca
Sales Manager, IT Solutions
@
Corserva
Are you a consultant or vendor that recommends Monscierge?
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Posts
Monscierge
1 year ago
Monscierge Unveils Virtual Mini-Bar on Apple TV
Monscierge
1 year ago
Do This, Not That: A Guide to Getting Ahead in Hospitality
Monscierge
2 years ago
10 Tips for Short Term Rentals
Monscierge
3 years ago
Digital Nomad Survival Guide
Monscierge
3 years ago
CLEAN THIS: Cleaning and Guest Journey Checklist 2.0
Monscierge
3 years ago
Monscierge Appoints Former Diamond Resorts Director Elena Cormio to Fill New Role of Chief of Customer Experience
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Support
Verified Support
Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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