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hotelkit
All in one platform to simplify everyday work, enhnace team communication, automate housekeeping, and speed up repairs. hotelkit makes hotel management effortless!
Monscierge (Connect Staff)
4.7 (302 REVIEWS)
HT Score
35 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monscierge (Connect Staff)
Ranked 7 (out of 56) in Staff Collaboration Tools
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
93% recommended by 334 hotels
More than 50% of Monscierge’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Monscierge’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the Monscierge Apple TV for Hospitality for its robust integration of streaming services, local recommendations, and guest request management. These features help increase guest satisfaction, streamline staff interactions, and offer cost savings by replacing traditional cable. However, users highlight the need for more customization and better integration with existing PMS systems, as well as improvements to loading speeds and user interfaces in certain features.
Hoteliers Most Frequently Mention
What Types of Hotels Monscierge is Popular For
Size
37 | X-Small (1-9 room)
51 | Small (10-24 room)
107 | Medium (25-74 room)
163 | Large (75-199 room)
129 | X-Large (200+ room)
Country
348 | United States of America
28 | United Kingdom
17 | Germany
11 | United Arab Emirates
9 | Mexico
9 | India
6 | Canada
6 | Australia
5 | Spain
5 | Virgin Islands, U.S.
4 | Switzerland
4 | Belgium
3 | Andorra
3 | Costa Rica
3 | Austria
3 | Italy
3 | Portugal
2 | France
1 | Serbia
1 | Peru
1 | Bahamas
1 | Bulgaria
1 | China
1 | Algeria
1 | Greece
1 | Malta
1 | Armenia
1 | Jordan
1 | Hungary
1 | Singapore
1 | Vietnam
Type
222 | Branded Hotels
218 | Boutiques
206 | Bed & Breakfast & Inns
148 | Resorts
126 | City Center Hotels
123 | Airport/Conference Hotels
113 | Limited Service & Budget Hotels
90 | Luxury Hotels
77 | Vacation Rentals & Villas
34 | Extended Stay & Serviced Apartments
20 | Casinos
11 | Motels
7 | RV Parks & Campgrounds
4 | Hostels
Region
363 | North America
77 | Europe
13 | Asia Pacific
12 | Middle East
6 | Oceania
6 | Central America
4 | South America
1 | Africa
Category
302 | Staff Collaboration Tools
275 | Guest Messaging Software
251 | Hospitality TV
234 | Digital Signage & Lobby Technology
Didn’t find what you were looking for?
What is Monscierge?
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Monscierge (Connect Staff) is a comprehensive guest and staff interaction management system designed specifically for the hospitality industry. This platform streamlines communication between guests and hotel staff through a variety of channels, including SMS text messaging, Apple TV, mobile apps, and web interfaces. It enables hoteliers to manage and escalate guest requests efficiently using customized triggers and actions.
Valuable for enhancing guest satisfaction, Connect Staff supports functions like request servicing, checklist management, scheduling, multi-lingual support, and chat. Additionally, it offers detailed analytics and integrates seamlessly with various systems, fitting smoothly into your existing hotel operations.
Monscierge (Connect Staff) Alternatives
Not sure if Monscierge is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Monscierge doesn’t have any benefits or use cases available
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Monscierge Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Monscierge (Connect Staff) is the #13 most trending product in the Staff Collaboration Tools category (out of 56) and the #592 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMonscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Monscierge Pricing
Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like the Monscierge Apple TV for Hospitality for its robust integration of streaming services, local recommendations, and guest request management. These features help increase guest satisfaction, streamline staff interactions, and offer cost savings by replacing traditional cable. However, users highlight the need for more customization and better integration with existing PMS systems, as well as improvements to loading speeds and user interfaces in certain features.
AI-generated from the text of customer reviews
Looking for specific info?
10
Seamless setup from an empty slate to the perfect Information Center.
MIS Specialist from 200 to 499 room Branded Hotel in Pasco (United States of America)
Verified
2.5183003776247 years ago
Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right away, as well as promote events that are in the hotel.
United States of America
United States of America
MIS Specialist
X-Large Hotel
10
Training session.
Director of Operations from 200 to 499 room Branded Hotel in Pensacola Beach (United States of America)
Verified
2.6991222954838 years ago
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
United States of America
United States of America
Director of Operations
X-Large Hotel
10
Monscierge Has Been So Helpful!
Marketing/Graphic Design from 10 to 24 room Bed & Breakfast & Inn in Bloomington (United States of America)
Verified
2.7429579119681 years ago
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
United States of America
United States of America
Marketing/Graphic Design
Small Hotel
10
Top notch Customer Support team!
Technology - Business Systems from 1 to 4 room Branded Hotel in LasVegas (United States of America)
Verified
2.7429579120134 years ago
The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy. Kudos to all!
United States of America
United States of America
Technology - Business Systems
X-Small Hotel
10
Monscierge Apple TV
General Manager from 10 to 24 room Bed & Breakfast & Inn in Fort Pierce (United States of America)
Verified
2.7813140764427 years ago
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
United States of America
United States of America
General Manager
Small Hotel
8
Monscierge's support is a fantastic help.
IT Support from 75-99 room Bed & Breakfast & Inn in Newquay (United Kingdom)
Verified
2.795012706626 years ago
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...
United Kingdom
United Kingdom
IT Support
Large Hotel
10
Awesome and Efficient Staff!
Assistant Office Manager from 10 to 24 room Bed & Breakfast & Inn in Canyon Lake (United States of America)
Verified
2.9021301582926 years ago
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.
United States of America
United States of America
Assistant Office Manager
Small Hotel
10
Monscierge is AWESOME!
Multi-Property Marketing Manager from 100 to 199 room Bed & Breakfast & Inn in Chicago (United States of America)
Verified
2.9540427266441 years ago
Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.
United States of America
United States of America
Multi-Property Marketing Manager
Large Hotel
10
On Boarding with Monscierge
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Southwest Harbor (United States of America)
Verified
2.9540427266888 years ago
Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.
United States of America
United States of America
Owner/Manager
X-Small Hotel
10
Eliminate cable and offer a richer feature set to guests
Owner from 5 to 9 room Bed & Breakfast & Inn in Ashland (United States of America)
Verified
3.0443277753033 years ago
The Apple TV for Hospitality by Monscierge gives us the ability to eliminate cable and give our guests hospitality features like guest messaging, local recommendations and the ability to stream movies.
United States of America
United States of America
Owner
X-Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Showing all answers to: "What does this product or service do well?"
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.
Monscierge's Apple TV for Hospitality provides the content, as an alternative to cable TV or DirecTV, without additional programming charges. It allows you to bring your own entertainment and wipe the device at the end.
(1) Offers an Apple TV app, which can be customized, allowing hotels and large residences to benefits from IPTV multicast distribution - (2) Also offer Airplay, Apple TV apps selection, property, Information... For Apple TV lovers.
The Monscierge platform provides a consumer hospitality native application experience for our members/owners and guests. Provides for effective communication over data to our hospitality team members.
Question:
What differentiates this product or service from the competition?
Answer:
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Showing all answers to: "What differentiates this product or service from the competition?"
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.
All of the above. The product itself is an innovator in the industry.
- Apple TV App (multicast) with proven experience in Europe
- Gives access to your selection of Apple TV apps
- Offer centralized management and CMS
I feel the Monscierge products, team, and platform stand out and differentiate themselves with their:
1. Ease of deployment
2. Flexibility
3. Content augmentation
4. With their managed services
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.
I highly recommend that you really check it out, and try it first.
If your guests are Apple lovers, you will make them happy with the experience proposed by Monscierge Apple TV app.
One piece of advice I would say to other hoteliers looking to go with a company like Monscierge and all of the product offerings is to first understand all the integrations and services you will need.
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Support
Verified Support
Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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