Monscierge (Connect Staff)

4.7 (302 REVIEWS)

HTR Score icon
HT Score  
38 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Improve guest satisfaction by streamlining guest and staff service requests through real-time communication

More than 50% of Monscierge’s reviews come from United States of America.

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Monscierge (Connect Staff) is the #13 most trending product in the Staff Collaboration Tools category (out of 55) and the #654 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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38 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Monscierge (Connect Staff)
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Connect Staff's mobile solution manages escalations with customized triggers and actions requests made by hotel guests or staff through SMS text messaging, Apple TV, mobile apps or web. The Monscierge request system can handle requests made no matter how a guest wants to interact. Clients use Connect Staff for servicing requests with escalations, checklists, scheduling, multi-lingual, chat, analytics and the multiple integrations

Capabilities

profile-empty-state.svg

Monscierge doesn’t have any benefits or use cases available

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Pricing

Pricing Available By Request

Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines. A solution to optimize hotel operations and internal communication.

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Popularity by Segment

Size

31 | X-Small (1-9 room)

48 | Small (10-24 room)

82 | Medium (25-74 room)

108 | Large (75-199 room)

85 | X-Large (200+ room)

Country

347 | United States of America

28 | United Kingdom

17 | Germany

15 | Spain

14 | Canada

11 | United Arab Emirates

9 | Mexico

6 | India

6 | Australia

5 | Virgin Islands, U.S.

4 | Belgium

4 | Switzerland

3 | Austria

3 | Italy

3 | Costa Rica

3 | Portugal

2 | Andorra

2 | France

1 | Qatar

1 | Serbia

1 | Vietnam

1 | Peru

1 | Bulgaria

1 | Hong Kong

1 | Algeria

1 | Greece

1 | Malta

1 | Armenia

1 | Russian Federation

1 | Hungary

Type

172 | Branded Hotels

123 | Boutiques

101 | Bed & Breakfast & Inns

77 | Vacation Rentals & Villas

63 | Resorts

50 | Limited Service & Budget Hotels

43 | Airport/Conference Hotels

41 | City Center Hotels

39 | Luxury Hotels

11 | Extended Stay & Serviced Apartments

7 | Motels

6 | RV Parks & Campgrounds

5 | Casinos

2 | Hostels

Region

370 | North America

87 | Europe

12 | Middle East

9 | Asia Pacific

6 | Oceania

5 | Central America

4 | South America

1 | Africa

Category

302 | Staff Collaboration Tools

275 | Guest Messaging Software

251 | Hospitality TV

234 | Digital Signage & Lobby Technology

Hotelier Rating

Excellent
401
Very Good
70
Average
22
Poor
7
Terrible
6

Property Size

  • X-Small (31)
  • Small (48)
  • Medium (82)
  • Large (108)
  • X-Large (85)

Country

  • United States of America
    United States of America
    (347)
  • United Kingdom
    United Kingdom
    (28)
  • Germany
    Germany
    (17)
  • Spain
    Spain
    (15)
  • Canada
    Canada
    (14)
  • United Arab Emirates
    United Arab Emirates
    (11)
  • Mexico
    Mexico
    (9)
  • India
    India
    (6)
  • Australia
    Australia
    (6)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (5)
  • Belgium
    Belgium
    (4)
  • Switzerland
    Switzerland
    (4)
  • Austria
    Austria
    (3)
  • Italy
    Italy
    (3)
  • Costa Rica
    Costa Rica
    (3)
  • Portugal
    Portugal
    (3)
  • Andorra
    Andorra
    (2)
  • France
    France
    (2)
  • Qatar
    Qatar
    (1)
  • Serbia
    Serbia
    (1)
  • Vietnam
    Vietnam
    (1)
  • Peru
    Peru
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Algeria
    Algeria
    (1)
  • Greece
    Greece
    (1)
  • Malta
    Malta
    (1)
  • Armenia
    Armenia
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Hungary
    Hungary
    (1)

Region

  • North America
    North America
    (370)
  • Europe
    Europe
    (87)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (12)
  • South America
    South America
    (4)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like the Monscierge Apple TV for Hospitality for its robust integration of streaming services, local recommendations, and guest request management. These features help increase guest satisfaction, streamline staff interactions, and offer cost savings by replacing traditional cable. However, users highlight the need for more customization and better integration with existing PMS systems, as well as improvements to loading speeds and user interfaces in certain features.

AI-generated from the text of customer reviews

Customization and Branding
Guest Messaging and Requests
Local Recommendations
Training and Support
Negative Experiences and Criticisms
Remote Management
Loading Speed and Responsiveness
Cost Reduction
PMS Integration
Guest Safety and Credential Security
10

Seamless setup from an empty slate to the perfect Information Center.

MIS Specialist from 200 to 499 room Branded Hotel in Pasco (United States of America)

Verified
2 years ago
Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right away, as well as promote events that are in the hotel.
Country United States of America
MIS Specialist
X-Large Hotel
10

Training session.

Director of Operations from 10 to 24 room Vacation Rentals & Villa in Pensacola (United States of America)

Verified
2 years ago
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
Country United States of America
Director of Operations
Small Hotel
10

Monscierge Has Been So Helpful!

Marketing/Graphic Design from 10 to 24 room Bed & Breakfast & Inn in Bloomington (United States of America)

Verified
2 years ago
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
Country United States of America
Marketing/Graphic Design
Small Hotel
10

Top notch Customer Support team!

Technology - Business Systems from 500+ room Branded Hotel in Las Vegas (United States of America)

Verified
2 years ago
The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy. Kudos to all!
Country United States of America
Technology - Business Systems
X-Large Hotel
10

Monscierge Apple TV

General Manager from 10 to 24 room Bed & Breakfast & Inn in Fort Pierce (United States of America)

Verified
2 years ago
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
Country United States of America
General Manager
Small Hotel
8

Monscierge's support is a fantastic help.

IT Support from 100 to 199 room Resort in (United Kingdom)

Verified
2 years ago
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...
Country United Kingdom
IT Support
Large Hotel
10

Awesome and Efficient Staff!

Assistant Office Manager from 10 to 24 room Bed & Breakfast & Inn in Canyon Lake (United States of America)

Verified
2 years ago
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.
Country United States of America
Assistant Office Manager
Small Hotel
10

Monscierge is AWESOME!

Multi-Property Marketing Manager from 10 to 24 room Bed & Breakfast & Inn in Chicago (United States of America)

Verified
2 years ago
Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.
Country United States of America
Multi-Property Marketing Manager
Small Hotel
10

On Boarding with Monscierge

Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Southwest Harbor (United States of America)

Verified
2 years ago
Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.
Country United States of America
Owner/Manager
X-Small Hotel
10

Eliminate cable and offer a richer feature set to guests

Owner from 1 to 4 room Bed & Breakfast & Inn in Niagara-on-the-Lake (Canada)

Verified
2 years ago
The Apple TV for Hospitality by Monscierge gives us the ability to eliminate cable and give our guests hospitality features like guest messaging, local recommendations and the ability to stream movies.
Country Canada
Owner
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 31

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.

Question:

What differentiates this product or service from the competition?

Answer:

What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 6 recommend
Recommended by
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David Merrill VP of Operations @ Wi3, Inc.
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Francois Clemenceau Sales Director @ Anevia
RecommendationAvatar
Keith Marcos VP Application Development @ Diamond Resorts International
RecommendationAvatar
Laurent Idrac COO @ Hapi - Data Travel, LLC
RecommendationAvatar
Sebastien Januskiewicz Data Architect @ Hapicloud
RecommendationAvatar
David Merrill VP of Operations @ Wi3, Inc.
RecommendationAvatar
Francois Clemenceau Sales Director @ Anevia
RecommendationAvatar
Keith Marcos VP Application Development @ Diamond Resorts International
RecommendationAvatar
Brian Garavuso Hospitality CIO @ GAR8 Investments
RecommendationAvatar
John Edwards CIO @ Red Lion Hotels Company
RecommendationAvatar
Aaron Hix VP of Enterprise Sales @ Appdome
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Marisol Casablanca Sales Manager, IT Solutions @ Corserva
Are you a consultant or vendor that recommends Monscierge? Leave a recommendation

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Support

Verified Support

Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

93%

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