NewBook (PMS) vs. Prostay:
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The Decision

When choosing a property management system (PMS), your hotel needs a solution that simplifies operations, boosts revenue, and improves guest experiences. Both NewBook and Prostay aim to meet these goals but approach them differently. NewBook emphasizes comprehensive features, especially in customer engagement and automation, while Prostay offers a flexible, multi-platform experience with advanced operational tools. Your decision hinges on which strengths align better with your hotel’s priorities.

Both products aim to streamline your daily tasks, but their core offerings diverge in complexity, integrations, and target hotel segments. Is your hotel better served by a system with more recent reviews and a broader user base? Or do you need a platform tailored for larger or more tech-savvy operations? Let's explore their differences.

Is NewBook or Prostay Better for Hotels?

NewBook and Prostay both solve core property management needs: reservations, guest communication, billing, and reporting. NewBook, with its extensive feature set and a focus on online bookings and guest engagement, appears designed for properties that prioritize marketing, guest experience, and automation. Conversely, Prostay emphasizes operational control, multi-platform flexibility, and detailed data analytics, making it attractive for larger resorts and chains with complex management needs.

However, the more recent reviews and higher review count for Prostay suggest greater current user satisfaction and confidence. NewBook’s latest review activity has slowed, which could raise questions about ongoing support or product development. Do you prefer a tried-and-true platform with a proven track record or a newer system gaining traction?

NewBook vs Prostay: Which Should Your Hotel Choose?

If your hotel values a system with robust guest engagement features, comprehensive automation, and an intuitive interface, NewBook is the clear pick. Its 16 reviews in the past six months and 4.75/5 rating demonstrate consistent recent user satisfaction, especially among boutique hotels and resorts seeking a full-service PMS.

If your hotel needs a flexible, multi-platform system with strong operational tools, including real-time reporting, task management, and offline capabilities, Prostay is better suited. Its 5 recent reviews and 4.8/5 rating reflect strong confidence, particularly among larger resorts and chains that benefit from its broad feature set and multi-location support.

For hotels that prioritize automation, guest communication, and integrated payments, NewBook offers more targeted features. Conversely, for properties requiring extensive customization, multi-property management, or a hybrid cloud/on-premise setup, Prostay provides the necessary flexibility.

Is NewBook or Prostay Easier to Use?

NewBook boasts a user rating of 4.69/5, with reviews praising its straightforward interface, customizable dashboards, and ease of staff onboarding. Many users highlight how intuitive the booking and communication features are, reducing staff training time.

Prostay, with a slightly higher ease of use rating at 4.8/5, is also highly rated for its user-friendly design and operational clarity. Users mention its well-thought-out workflows and seamless experience across platforms, including native apps for Windows, macOS, Android, and iPads.

While both systems are easy to adopt, NewBook’s guided onboarding and customizable views make it slightly more accessible for smaller teams or less tech-savvy staff. Edge: Prostay.

Which Has Better Features: NewBook or Prostay?

NewBook offers 8 exclusive features, including guest CRM, digital registration, integrated payment terminals, and guest SMS messaging, which are absent in Prostay. These features enhance guest communication, streamline check-ins, and improve marketing capabilities.

Prostay shines with 15 unique features such as task management, real-time status updates, rules-based room assignments, and a built-in EPoS system. Its comprehensive analytics, drag-and-drop tape chart, and automation tools support complex operations typical of larger properties.

Both systems share 22 core features, but NewBook’s targeted guest engagement tools and Prostay’s operational automation give each an edge depending on your hotel’s specific needs. Edge: Prostay for operational depth; NewBook for guest engagement.

Which Has Better Customer Support: NewBook or Prostay?

NewBook’s support ratings are stellar at 5/5, with reviews emphasizing prompt, knowledgeable assistance and ongoing product updates. Hoteliers appreciate its dedicated support team and regular improvements, which help maximize system value.

Prostay also maintains a perfect 5/5 support rating, with users describing the onboarding as smooth, especially given its newer market presence. While reviews are fewer, recent feedback indicates high satisfaction with responsiveness and problem resolution.

Given NewBook’s larger review base and more recent positive feedback, it currently has the edge in support quality.

Which Has More Integrations: NewBook or Prostay?

NewBook’s integration count stands at 16 verified partners, including major players like SiteMinder, Revinate, and PriceLabs, offering extensive connectivity for your PMS, CRM, and revenue management tools. These integrations allow for more streamlined operations and data sharing across platforms.

Prostay’s integration options are more limited, with only 2 verified partners—Stripe and STAAH. While functional, this narrower selection might restrict your ability to connect with other tools used in your hotel.

For hotels seeking a broader, more established integration ecosystem, NewBook clearly leads. Edge: NewBook.

Which Do Hoteliers Rate Higher: NewBook or Prostay?

NewBook’s ratings reflect its extensive use and recent reviews, with a 4.75/5 overall score, particularly favored by boutique hotels and resorts. Its user base appreciates the system’s flexibility and customer support.

Prostay, with a 4.8/5 rating and recent reviews, is rated highly by resort properties and larger chains needing complex management features. Its newer presence means less long-term user feedback, but current reviews are very positive.

Given the higher review count and more recent activity, NewBook’s rating is more reliable as a current measure of satisfaction.

How Much Do NewBook and Prostay Cost?

NewBook’s base price is $1,000 per month, with no mentioned free trial or freemium tier, positioning it as a premium solution. Pricing likely reflects its extensive feature set and larger user base.

Prostay costs $600 per month, also without a trial, making it more affordable, especially for smaller properties or those seeking core operational tools without extensive add-ons.

Your choice depends on your budget and feature needs: NewBook offers more comprehensive capabilities at a higher cost, while Prostay provides a solid, budget-friendly alternative.

What Type of Hotel Should Use NewBook?

Hotels that should consider NewBook:

• Properties that prioritize guest engagement, marketing, and automation.
• Boutique hotels, inns, and resorts aiming for a unified platform for bookings and guest communication.
• Smaller hotels needing an intuitive, easy-to-train system.
• Businesses seeking extensive integrations with marketing and revenue tools.
• Hotels that want customizable dashboards and detailed reporting.

Not ideal if:

• You operate a very large chain needing multi-location control.
• Your team prefers a system with offline capabilities or on-premise deployment.
• Your budget is limited, and you prefer a lower-cost solution.

What Type of Hotel Should Use Prostay?

Hotels that should consider Prostay:

• Resorts and large-scale properties requiring multi-property management.
• Properties that value real-time reporting, automation, and task management.
• Hotels needing a hybrid cloud and on-premise setup, especially in remote locations.
• Teams that benefit from native apps and offline functionality.
• Larger hotel chains or properties with complex workflows.

Not ideal if:

• You are a small boutique hotel with minimal automation needs.
• Your team prefers a system with extensive marketing or guest engagement features.
• Budget constraints prohibit higher upfront costs for more advanced systems.

The Bottom Line for Hotels

NewBook and Prostay each serve different hotel types and operational philosophies. NewBook excels in guest engagement, automation, and integrations, making it ideal for boutique and smaller resorts focused on marketing and guest experience.

Prostay offers a flexible, multi-platform, operationally robust system, best suited for resorts and larger hotels managing multiple properties with complex workflows. Its recent reviews and higher ease of use score bolster its case for larger or tech-savvy teams.

Choose NewBook if your hotel prioritizes guest communication, automation, and an extensive partner network. Opt for Prostay if you need a customizable, multi-platform solution with deep operational tools and offline capabilities.

In conclusion, your decision should align with your hotel’s size, complexity, budget, and focus—both systems are strong options, but one will fit your needs better based on these factors.