NewBook (PMS) vs. RMS:
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The Decision

Choosing a property management system (PMS) is crucial for your hotel's operational efficiency and guest satisfaction. NewBook and RMS are two prominent options, each with its strengths and weaknesses. NewBook, with fewer reviews but more recent feedback, has a reputation for ease of use and customer support, while RMS offers a broader feature set and a larger, more established user base. Your decision hinges on your specific needs—are you prioritizing simplicity and support, or feature depth and scalability?

Both products aim to streamline your daily operations, improve booking management, and enhance guest experiences. But how do they truly compare across key areas like usability, features, support, and value? Let’s dive into the details.

Is NewBook or RMS Better for Hotels?

NewBook is designed to serve a diverse range of accommodation providers, from campgrounds and inns to boutique hotels and resorts. It emphasizes simplicity, intuitive operation, and strong customer support, making it ideal for smaller to mid-sized properties seeking straightforward management. RMS, in contrast, is a more comprehensive platform supporting large and complex operations, including hotels, RV parks, and extended stays, with a focus on automation, detailed reporting, and scalability.

While RMS boasts a significantly larger number of verified integrations and features, NewBook’s recent reviews highlight its user-friendly interface and highly-rated support team. Do you need a system that’s easy to adopt and well-supported, or one that offers extensive customization and automation options?

NewBook vs RMS: Which Should Your Hotel Choose?

If your hotel predominantly operates in the Asia Pacific, Europe, or North America, and you value quick onboarding, excellent customer service, and a simple interface, NewBook fits well. Its high user ratings (4.75/5) and a 96% likelihood to recommend suggest it's trusted by property owners who prioritize support and ease of use.

On the other hand, RMS, with a 4.56/5 rating and an 86% recommendation rate, appeals more to hotels and resorts needing advanced features like trust accounting, channel management, and detailed reporting. If your property demands extensive automation, integrations, and scalability—especially across multiple locations—RMS suits larger, more complex operations better.

Is NewBook or RMS Easier to Use?

NewBook’s UI scores 4.69/5, reflecting its intuitive design and straightforward onboarding process, which recent reviews praise for making daily tasks stress-free. Support staff are described as knowledgeable and prompt, with customers frequently highlighting their satisfaction with onboarding and ongoing assistance.

RMS ranks slightly lower at 4.28/5, with some users noting that frequent system updates and feature changes can cause confusion. Support is generally helpful, but users have expressed a desire for more training resources and easier navigation during complex tasks.

Edge: NewBook.

Which Has Better Features: NewBook or RMS?

RMS offers 44 features, far exceeding NewBook’s zero unique features, including advanced options like EPoS, multi-currency, guest feedback management, integrated POS, and online check-in. Its extensive feature set supports complex operations, automation, and multi-channel distribution, which many larger properties find essential.

NewBook provides 30 features, but its core focus remains on booking, communication, and management suited for smaller properties. It’s appreciated for its custom communication capabilities and streamlined booking portal, but it lacks the depth of RMS’s automation and integrations.

Edge: RMS.

Which Has Better Customer Support: NewBook or RMS?

NewBook’s support scores a perfect 5/5, with reviews emphasizing prompt, knowledgeable, and dedicated assistance. Hoteliers appreciate the ongoing support, training, and system updates that keep the platform aligned with their operations.

RMS support, rated at 4.48/5, is highly regarded, particularly for its helpfulness and responsiveness. However, some users mention that support can be limited during system updates, and additional digital training resources could improve the experience.

Edge: NewBook.

Which Has More Integrations: NewBook or RMS?

RMS boasts 112 verified partners, including key integrations like SiteMinder, Revinate, and TripAdvisor, providing extensive connectivity for larger operations. Shared partners include major booking channels and revenue management tools, making RMS a versatile choice for properties needing comprehensive channel management.

NewBook has 16 verified integrations, mainly focused on booking, communication, and simple POS systems. While sufficient for smaller hotels, it may fall short for properties that require broader integration options.

Edge: RMS.

Which Do Hoteliers Rate Higher: NewBook or RMS?

NewBook’s recent reviews consistently praise its ease of use and customer support, with a 4.75/5 score based on 16 reviews, all from properties like boutique hotels and resorts. Hoteliers in the Asia Pacific and Europe regions tend to rate it higher due to its user-friendly design.

RMS, with 293 reviews, has a slightly lower overall rating of 4.56/5, with many reviews from motels and larger resorts. Larger properties and chains appreciate RMS’s advanced features, but some smaller hotels find the interface complex.

Edge: NewBook.

How Much Do NewBook and RMS Cost?

NewBook’s pricing starts at $1,000 per month with no mention of additional implementation or setup fees. RMS’s base price is $800 per month, also without setup fees, making RMS slightly more affordable upfront but with fewer recent reviews to confirm ongoing value.

Neither system offers freemium models or free trials, so your decision may depend on the specific features and support services included in the quoted prices.

What Type of Hotel Should Use NewBook?

• Hotels that operate in the Asia Pacific, Europe, or North America.
• Smaller to mid-sized properties seeking an easy-to-use system.
• Teams that prioritize customer support and onboarding.
• Properties that want to streamline bookings and communication.
• Hotels looking for a central platform to manage reservations, housekeeping, and reporting.

Not ideal if you need extensive automation, advanced integrations, or multi-property management.

What Type of Hotel Should Use RMS?

• Larger resorts, hotels, or properties with multiple locations.
• Businesses requiring comprehensive automation, reporting, and channel management.
• Teams that need complex revenue management and trust accounting.
• Properties looking for scalable solutions with extensive integrations.
• Hotels that can dedicate resources to learning a feature-rich platform.

Not ideal if your operation is small, with minimal need for automation or extensive integrations.

The Bottom Line for Hotels

NewBook’s core advantage lies in its simplicity, strong support, and recent positive reviews from property owners who value a straightforward, supportive PMS experience. Its limited features relative to RMS mean it’s best suited for smaller properties or those new to digital management.

RMS’s extensive feature set, advanced automation, and broad integrations make it ideal for larger, complex operations that need scalability and detailed control. Its user base includes motels and resorts that rely on automation and multi-channel management.

If your hotel values ease of use, dedicated support, and a familiar interface, NewBook remains the better choice. Conversely, if your property demands deep features, automation, and scalability, RMS offers a more comprehensive platform.

In conclusion: choose NewBook if you prioritize simplicity and support, and RMS if you need extensive features and integration. Your decision should align with your property’s size, complexity, and growth plans.