OpenHotel PMS vs. Resly PMS:
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The Decision

Choosing between OpenHotel PMS and Resly PMS hinges on your hotel’s specific needs, operational complexity, and growth plans. Both aim to streamline property management, but they differ significantly in features, user experience, support, and market focus. OpenHotel’s well-established reputation, extensive integrations, and high user ratings make it the more proven choice, while Resly’s niche focus and innovative technology appeal to management rights and short-term holiday letting operators. Which system aligns better with your hotel’s strategic direction?

Is OpenHotel or Resly Better for Hotels?

OpenHotel and Resly serve different hotel segments and operational styles. OpenHotel’s platform caters mainly to small and mid-sized hotels, resorts, and motels, with a broad feature set that supports full-scale property management, revenue optimization, and channel management. Resly, on the other hand, is tailored for management rights and short-term holiday letting, emphasizing trust accounting, guest communication, and booking management within a simplified interface.

OpenHotel’s strengths lie in its comprehensive, integrated features—including yield management, channel connections, and automation—making it suitable for hotels seeking a one-stop solution that covers most aspects of operations. Resly’s focus on ease of use, trust accounting, and specific features for holiday letting make it more appealing to property managers who prioritize simplicity and operational efficiency. Are you looking for a robust, all-in-one PMS or a specialized tool optimized for management rights?

OpenHotel vs Resly: Which Should Your Hotel Choose?

If your hotel needs a mature, feature-rich PMS with extensive integrations, proven support, and a global presence, opt for OpenHotel. Its high ratings across ease of use, customer support, and value—4.71/5, 4.82/5, and 4.79/5 respectively—make it ideal for properties aiming to streamline complex operations and maximize revenue.

Resly suits management rights and short-term holiday letting operators focusing on simplicity, trust accounting, and guest communication. However, it has a very limited review base and lacks detailed user ratings, making it less reliable for decision-making. For a hotel with diverse operational needs, OpenHotel’s proven performance and extensive features provide a clearer path to growth.

Is OpenHotel or Resly Easier to Use?

OpenHotel’s user interface enjoys a 4.71/5 ease-of-use rating, with many users describing it as intuitive, especially for small to medium properties. Customers highlight that the learning curve is manageable, and onboarding is straightforward, supported by a dedicated support team rated 4.82/5.

Resly’s interface is built to be simple, but it lacks enough user ratings or detailed reviews to assess ease of use confidently. Given the absence of recent reviews or ratings, it’s difficult to compare usability directly. Based on available data, Edge: OpenHotel.

Which Has Better Features: OpenHotel or Resly?

OpenHotel offers 16 shared features with seven unique to it, such as a revenue management module, automated night audit, and integrated payment terminals. These features support full property management, yield optimization, and multi-lingual operations, making it suitable for hotels that need an all-in-one platform.

Resly provides 29 features, mainly focused on guest communication, trust accounting, and operational automation, including guest CRM, online check-in, and task management. However, its feature set is heavily tailored to holiday letting and management rights, with no direct comparison to OpenHotel’s broader scope. Edge: OpenHotel.

Which Has Better Customer Support: OpenHotel or Resly?

OpenHotel’s customer support scores 4.82/5, and reviews consistently praise the responsiveness and personal service, with users citing support as a key reason for their satisfaction. Testimonials mention support staff like Peter and Valerie as highly helpful, especially during emergencies and onboarding.

Resly’s support ratings are unavailable, and there are no recent reviews to gauge the quality of their customer service. The lack of transparent user feedback makes it difficult to assess, but OpenHotel’s established support reputation clearly favors it. Edge: OpenHotel.

Which Has More Integrations: OpenHotel or Resly?

OpenHotel boasts 12 verified integrations, including major partners like SiteMinder, RateGain, OpenKey, and Canary Technologies, enabling seamless connectivity with booking channels, payment providers, and security systems. These integrations support scalable hotel operations and revenue management.

Resly has only 2 verified integrations—RoomPriceGenie and Goki—limiting its connectivity options and potentially increasing manual work for users. For hotels seeking extensive third-party connectivity, OpenHotel’s partner network is a decisive advantage. Edge: OpenHotel.

Which Do Hoteliers Rate Higher: OpenHotel or Resly?

OpenHotel’s reviews are recent, with a total of 57, and the average rating of 4.81/5 reflects strong satisfaction across diverse hotel segments. Hoteliers particularly praise its ease of use, support, and value, with 95% likelihood to recommend.

Resly’s user feedback is nonexistent or outdated, with no recent reviews or ratings available. Given the volume and recency of OpenHotel’s reviews, it clearly holds the trust of the hotel community. Edge: OpenHotel.

How Much Do OpenHotel and Resly Cost?

Both OpenHotel and Resly do not publicly share detailed pricing models. They typically offer custom quotes based on property size, features, and needs, making direct comparison difficult. Expect to contact each vendor for tailored proposals aligning with your hotel’s scale.

What Type of Hotel Should Use OpenHotel?

• Hotels that need a comprehensive property management system capable of handling reservations, revenue management, and multi-channel distribution.
• Teams seeking a scalable platform that supports growth, automation, and integrations.
• Properties that value personalized customer support and regular updates.
• Hotels with moderate to complex operational needs, such as resorts and motels.

Not ideal if your hotel is small, has simple operations, or primarily relies on a niche platform like Resly.

What Type of Hotel Should Use Resly?

• Management rights operators managing multiple short-term rentals or holiday properties.
• Teams that prioritize trust accounting, guest communication, and operational automation.
• Hotels or property managers seeking an easy-to-use platform with simplified workflows.
• Small to medium-sized operators who need quick setup and straightforward management.

Not ideal if you require a feature-rich PMS with extensive integrations or support for large-scale operations.

The Bottom Line for Hotels

OpenHotel and Resly serve distinct hotel segments and operational priorities. OpenHotel’s strength lies in its comprehensive, proven feature set, high ratings, and extensive integrations, making it suitable for hotels seeking a full-service PMS capable of supporting growth.

Resly’s niche focus on management rights and holiday letting, combined with its simplified interface, appeals to property managers seeking operational ease and streamlined guest communication. However, its limited reviews and integrations pose risks for larger or more complex hotels.

If your hotel values reliability, extensive features, and proven support, OpenHotel is the clear choice. If you manage holiday rentals and want a straightforward, specialized system, Resly might meet your needs—but with less confidence in user satisfaction and support.