RateTiger Booking Engine (by eRevMax) vs. Roiback | Booking Engine:
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The Decision

Choosing the right booking engine for your hotel involves balancing features, support, ease of use, and overall value. Both RateTiger Booking Engine by eRevMax and Roiback offer solutions that aim to increase bookings and streamline operations, but they differ significantly in maturity, user feedback, and market presence. Your decision should hinge on which platform aligns best with your hotel's size, strategic goals, and existing technology stack.

eRevMax's RateTiger has been around since 2001 and boasts a larger user base, yet it has fewer recent reviews, which raises questions about ongoing support and development. Conversely, Roiback, founded in 2010, has more recent feedback from 43 reviews, indicating a more active user community and continuous improvements. Which platform's strengths will deliver the most value for your property?

Quick Verdict

Roiback outshines RateTiger in recent reviews, support ratings, and user satisfaction, making it the more reliable choice for hotels prioritizing customer experience and ongoing innovation. With over three times the number of reviews and more recent feedback, Roiback demonstrates a stronger market presence and higher confidence among hoteliers. For a hotel that values a modern, flexible, and well-supported booking engine, Roiback is the clear winner.

Is RateTiger or Roiback Better for Hotels?

Both platforms aim to boost direct bookings and synchronize rates across channels, but they differ in maturity and recent performance. RateTiger’s older foundation offers extensive integrations and a broad feature set, including advanced options like A/B testing and pooled inventory. However, its lack of recent reviews and a lower NPS score of 9/5 suggest that ongoing customer satisfaction and innovation may be lagging.

Roiback, with a recent surge in reviews and a higher NPS score of 9/5, shows stronger recent engagement and support. Its intuitive interface, detailed analytics, and continuous feature updates highlight a focus on user experience and adaptability. Does your hotel prioritize a familiar solution or one that is actively evolving?

RateTiger vs Roiback: Which Should Your Hotel Choose?

If your hotel is seeking a solution with a proven track record, a wide array of integrations, and support for complex rate management, RateTiger may appeal — especially if you have existing systems that sync well with its offerings. Its strengths lie in managing ancillary services and supporting multiple currencies, which benefit larger or international hotels.

If your hotel needs a more flexible, customer-centric platform with recent reviews reflecting ongoing support and innovation, Roiback is the better fit. It excels in offering detailed analytics, a user-friendly interface, and a growing ecosystem of integrations, making it suitable for hotels eager to maximize direct sales and streamline operations. For properties emphasizing growth in direct bookings and digital marketing, Roiback’s recent momentum makes it a compelling choice.

Is RateTiger or Roiback Easier to Use?

RateTiger boasts a high ease-of-use rating of 4.29/5, with reviews praising its simple navigation and quick setup. Users highlight its ability to manage multiple channels efficiently, although some note that updates can be less intuitive. Onboarding is rated at 4.47/5, with positive comments on initial training support, but some find ongoing updates and features less user-friendly.

Roiback edges out slightly, with a 4.49/5 ease-of-use rating, and recent reviews emphasizing its intuitive interface and straightforward booking process. Support staff responsiveness and personalized consulting are praised, with some users suggesting that speed and interface design could improve.

Edge: Roiback.

Which Has Better Features: RateTiger or Roiback?

RateTiger offers 23 features, including exclusive options like A/B testing, pooled inventory, and advanced rate management tools. These features are tailored for hotels with complex revenue strategies and multiple distribution channels. Its offerings support ancillary revenues like spa or package add-ons, adding value for larger properties.

Roiback, with 31 features, provides comprehensive tools including conversion rate reports, Google Hotel Ads, TripAdvisor Bookings, and customizable add-ons. Its extensive array of marketing and analytics features supports direct booking growth, especially for hotels emphasizing digital marketing.

Edge: Roiback.

Which Has Better Customer Support: RateTiger or Roiback?

RateTiger’s support is rated at 4.47/5, with reviewers appreciating prompt responses and helpful training. However, some mention that ongoing support and feature updates could be more proactive.

Roiback’s support outperforms, with a 4.72/5 rating and reviews highlighting responsive, personalized service. Clients appreciate dedicated account managers and strategic advice, which have directly contributed to revenue increases.

Edge: Roiback.

Which Has More Integrations: RateTiger or Roiback?

RateTiger connects with 70 verified partners, including major PMS, channel managers, and OTAs like GuestCentric, HotelTime, and RateGain. Its extensive network supports complex distribution needs and global reach.

Roiback, with 27 verified partners, offers native integrations with main channel managers, PMS, and hotel tech suppliers, including Siteminder, GuestCentric, and YieldPlanet. While fewer in number, its integrations are often more modern and tailored for seamless data exchange.

Edge: RateTiger.

Which Do Hoteliers Rate Higher: RateTiger or Roiback?

Recent reviews show Roiback has a higher overall rating due to its support and feature richness. Hoteliers in diverse segments — including boutique, city center, and resort properties — express a preference for Roiback’s ongoing updates and customer service.

RateTiger’s older reviews are less recent and don’t reflect current satisfaction levels. Its users praise its reliability but acknowledge that customer support and interface updates could improve.

Edge: Roiback.

How Much Do RateTiger and Roiback Cost?

RateTiger’s pricing is not publicly disclosed; it typically involves a custom quote based on property size and needs. There is no freemium or trial available, which may complicate initial testing.

Roiback charges a base price of $500 per month with no free tier or trial. Its transparent pricing model allows hotels to evaluate the platform upfront and compare it directly against other solutions.

What Type of Hotel Should Use RateTiger?

• Hotels that require extensive integrations with legacy or niche systems.
• Large properties with complex rate management and ancillary revenue needs.
• Hotels operating across multiple currencies and languages.
• Properties with a focus on international markets and global distribution channels.
• Teams that prefer a mature, tested platform with deep feature sets.

Not ideal if you seek rapid innovation, recent user feedback, or high-touch customer support.

What Type of Hotel Should Use Roiback?

• Hotels aiming to increase direct bookings through digital marketing.
• Properties seeking a user-friendly, modern booking engine.
• Hotels that value detailed analytics and reporting for decision-making.
• Properties looking for a flexible platform with customizable features.
• Hotels eager for ongoing support and regular feature enhancements.

Not ideal if your hotel relies heavily on legacy systems, or if you prefer a highly specialized, niche platform for specific distribution channels.

Roiback vs RateTiger: The Bottom Line for Hotels

The core difference lies in their market approach and recent customer feedback. RateTiger, with its long history, offers a broad feature set and extensive integrations, but its lack of recent reviews suggests possible stagnation or diminished support quality.

Roiback, with more recent reviews and higher support ratings, demonstrates active development, customer focus, and a modern interface. If your hotel seeks a solution that evolves alongside your needs, Roiback is the safer choice.

Choose RateTiger if you prioritize a proven, comprehensive platform with deep integrations and complex revenue management. Opt for Roiback if you want a more modern, flexible, and actively supported system that aligns with contemporary digital marketing strategies.

In conclusion, for hotels looking for a future-proof booking engine with high customer satisfaction and ongoing support, Roiback is the recommended pick. It's better suited for properties eager to grow direct bookings and streamline operations in today's competitive landscape.