Redsys vs. ROH:
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The Decision

Choosing the right payments processing platform for your hotel can significantly impact operational efficiency and guest satisfaction. While Redsys aims to serve a broad range of businesses with extensive payment options, ROH focuses specifically on hospitality, emphasizing automation and ease of use. Both claim to streamline your financial workflows but diverge sharply in implementation, feature set, and customer feedback. With your hotel’s unique needs, which platform offers the most reliable, user-friendly, and feature-rich solution?

Is Redsys or ROH Better for Hotels?

Redsys presents itself as a comprehensive payment gateway designed to handle a wide array of payment methods and industries, including e-commerce and brick-and-mortar stores. Its global reach and extensive payment options make it suitable for hotels with diverse, international guests needing flexible payment choices. However, Redsys’s review count and recent customer feedback are nonexistent, leaving its real-world performance and hotel-specific support unverified.

In contrast, ROH is a hospitality-centric payments platform with a proven track record, boasting 65 reviews and recent feedback from 10 users in the last six months. Its high ratings—4.97/5 for support and 4.95/5 for ease of use—highlight a well-established reputation among hotel clients. While Redsys may offer broad functionality, its lack of review data makes it challenging to gauge how well it truly performs in hotel environments. Do you want a platform with verified hotel-specific customer satisfaction?

Redsys vs ROH: Which Should Your Hotel Choose?

If your hotel needs a flexible, multi-industry payment gateway with extensive payment method support—especially for international markets—Redsys might seem attractive. Yet, the absence of recent reviews and real-world hotel feedback raises questions about its reliability and ease of integration. Conversely, if your hotel values a platform tailored to hospitality, with automation, real-time reporting, and stellar customer support, ROH stands out as the clear choice.

For hotels seeking a straightforward, highly-rated experience with proven support and automation features, ROH's 19 unique functionalities (like refund management, recurring payments, and payment splitting) make it the more suitable option. Redsys’s lack of documented features and support data means it’s less likely to meet hospitality-specific needs effectively.

Is Redsys or ROH Easier to Use?

ROH’s user ratings speak volumes—its 4.95/5 ease of use score and onboarding rating of 4.92/5 reflect a platform appreciated for its intuitive design. Many reviewers praise how quickly staff can adopt the system, with comments like “ROH makes it so EASY!” and “Very user friendly overall.” Its recent reviews reinforce a smooth onboarding process, critical for hotels needing quick deployment.

Redsys, on the other hand, has a zero out of five ease of use score, with no recent reviews or support data to confirm user satisfaction. The lack of user feedback suggests it may not be as accessible or well-supported for hotel staff. Edge: ROH.

Which Has Better Features: Redsys or ROH?

ROH’s suite includes 19 features tailored for hospitality, such as refund management, pre-authorizations, payment splitting, recurring payments, and accepting multiple card types including Apple Pay and Google Pay. Its PCI compliance and chargeback management further enhance security and operational control. Redsys offers no documented features or unique functionalities, making it difficult to evaluate its capabilities.

Given ROH’s extensive feature set explicitly designed for hotels, it provides more control and automation than Redsys’s unspecified platform. If advanced payment features are a priority, ROH clearly leads. Edge: ROH.

Which Has Better Customer Support: Redsys or ROH?

ROH’s customer support earns a 4.97/5 rating, with recent reviews praising its responsiveness and support team’s effectiveness. One reviewer states, “The support staff is great,” and another highlights the onboarding process as “excellent,” indicating strong, recent support experiences.

Redsys’ support data is nonexistent, and there are no recent reviews to evaluate its responsiveness or quality. The absence of verified support feedback makes Redsys less reliable for hotels that depend on prompt assistance. Edge: ROH.

Which Has More Integrations: Redsys or ROH?

Both platforms currently offer one verified integration: Redsys with Yanolja Cloud Solution, and ROH with Oracle Hospitality. Redsys’s single integration limits flexibility, while ROH’s partnership with Oracle Hospitality—an industry leader—provides a more strategic connection for hotels already invested in Oracle’s ecosystem.

Since both have only one verified partnership, the scale of integrations favors ROH, particularly because it aligns more closely with hotel property management systems. Edge: ROH.

Which Do Hoteliers Rate Higher: Redsys or ROH?

ROH’s 65 reviews, including recent feedback from the last six months, reveal an overwhelmingly positive sentiment—ratings of 4.97/5 for support and 4.95/5 for ease of use. Hotels across segments, from luxury to resorts, consistently praise its user-friendly interface and automation.

Redsys, lacking review data altogether, cannot be rated by hotel users. Its absence of customer feedback makes it impossible to gauge satisfaction or performance in real-world hotel settings. Edge: ROH.

How Much Do Redsys and ROH Cost?

Redsys does not publish its pricing details publicly, which suggests it may be customized or requires direct negotiation. Conversely, ROH charges a flat rate of $100 monthly with no implementation fee, providing transparency and predictability in budgeting.

Without clear pricing for Redsys, hotels considering the platform face uncertainty, while ROH’s straightforward fee structure simplifies decision-making. Edge: ROH.

What Type of Hotel Should Use Redsys?

• Hotels that operate in multiple industries beyond hospitality and need a universal payment gateway.
• Hotels with complex international payment needs requiring diverse payment options.
• Teams that prioritize extensive payment method support over hospitality-specific features.
• Hotels that can handle a lack of recent reviews and possibly unverified support services.

Not ideal if your hotel relies heavily on support, automation, or recent user feedback to guide your choice.

What Type of Hotel Should Use ROH?

• Hotels seeking a platform tailored for hospitality, focusing on automation, real-time reporting, and seamless invoicing.
• Hotels that want a highly-rated, support-focused solution with recent reviews and proven customer satisfaction.
• Properties looking for integration with Oracle Hospitality or similar PMS systems.
• Hotels prioritizing automation of guest payments, refunds, and scheduling.

Not ideal if your hotel requires a broad, multi-industry gateway or if you prefer a platform with no documented features or reviews.

The Bottom Line for Hotels

Redsys aims to serve a broad spectrum of industries with extensive payment options, but its lack of recent reviews and hotel-specific features limit its reliability for your hotel. ROH, with its dedicated focus on hospitality, offers a well-supported, feature-rich solution reflecting proven performance and high customer satisfaction.

If your priority is a highly-rated, user-friendly platform with automation capabilities and support tailored for hotels, ROH is the clear choice. Its recent reviews confirm its value for properties of all sizes, especially those seeking reliable integration and strategic payment management.

However, if your hotel operates across multiple industries and requires a flexible payment gateway without a focus on hospitality, Redsys might still appeal despite the lack of verifiable, recent hotel-specific feedback.

Ultimately, for most hotels, especially those valuing proven support, automation, and recent positive reviews, ROH provides a safer, more effective solution.