ResNexus PMS vs. SkyTouch Technology:
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The Decision

Choosing between ResNexus PMS by ResNexus and SkyTouch Technology by SkyTouch Technology hinges on your hotel's specific operational needs and size. Both are property management systems (PMS) designed to streamline hotel operations, but they diverge significantly in features, user experience, and market presence. ResNexus boasts a more extensive feature set and a stronger reputation among smaller properties, while SkyTouch emphasizes ease of use and integrations for multi-property or larger hotels. Which platform aligns best with your hotel's scale and goals?

ResNexus offers a broad suite of features tailored to inns, resorts, and vacation rentals, with a focus on automation and guest engagement. SkyTouch, on the other hand, is known for its user-friendly interface and comprehensive reporting, primarily serving mid-sized and large hotels. Your decision depends on whether you prioritize advanced automation or intuitive operation.

Is ResNexus or SkyTouch Better for Hotels?

ResNexus and SkyTouch serve different hotel segments effectively. ResNexus is favored by small to mid-sized properties like B&Bs, inns, and campgrounds, thanks to its extensive guest management features and automation tools. SkyTouch appeals more to larger hotels and chains, offering detailed reporting and multi-property management capabilities.

ResNexus’s strengths lie in its wide feature set, including guest CRM, digital registration, and integrated marketing, making it suitable for properties that prioritize guest experience and automation. SkyTouch’s strengths are its ease of onboarding, remote management, and rate management, which are ideal for properties seeking quick setup and multi-property oversight.

If your hotel is a boutique inn or a vacation rental aiming to automate guest communication and marketing, ResNexus is the clear choice. If you operate a larger hotel chain or management company needing detailed reports and multi-location control, SkyTouch fits better.

Would your hotel benefit more from automation and guest engagement or from centralized multi-property management?

ResNexus vs SkyTouch: Which Should Your Hotel Choose?

If your hotel needs robust automation, guest CRM, and marketing tools, go with ResNexus. It’s better suited for boutique properties, B&Bs, and resorts that prioritize personalized guest experiences and comprehensive contactless solutions.

If your hotel requires a quick-to-learn system with strong rate management, detailed reporting, and multi-property capabilities, SkyTouch is the better option. It appeals to larger hotels, chains, or properties with multiple locations that need scalable management tools.

For small properties aiming for automation and guest communication, ResNexus is the safer bet. For larger operations focused on centralized control and streamlined operations, SkyTouch provides the necessary tools.

Which features are your highest priority: automation and guest engagement or multi-property management and reporting?

Is ResNexus or SkyTouch Easier to Use?

ResNexus scores slightly higher in ease of use, with a 4.72/5 rating compared to SkyTouch’s 4.64/5. Both platforms are praised for intuitive interfaces, but ResNexus’s user-friendly design is often highlighted in reviews, especially for smaller teams. ResNexus’s onboarding process is rated 4.65/5, with users noting its straightforward setup, though some find the initial learning curve steep due to feature depth.

SkyTouch’s cloud-based system also scores high, with many users finding it easy to train staff—especially new hires—thanks to its simple layout. However, some users report occasional glitches and wish for more customization options, which can slightly hinder usability.

Edge: ResNexus.

Which Has Better Features: ResNexus or SkyTouch?

ResNexus offers 27 unique features, including multi-currency support, gift vouchers, guest CRM, native email marketing, digital registration, SMS messaging, integrated payment terminals, and automated space optimization. These tools support automation, guest engagement, and operational efficiency, making it a comprehensive platform for smaller properties.

SkyTouch has only 3 features unique to it, including guest profiles, guest CRM, and integrated CRS, but it offers a total of 24 shared features with ResNexus. Its strengths lie in rate management, reporting, and reservation handling but lacks some of the automation and marketing tools ResNexus provides.

Edge: ResNexus.

Which Has Better Customer Support: ResNexus or SkyTouch?

ResNexus receives a higher customer support rating of 4.86/5, with reviewers praising its prompt, knowledgeable, and personalized service. Many mention the support team’s ability to resolve issues efficiently, with comments like “Great customer service!!!” and “ResNexus support really gets to know us.”

SkyTouch’s support scores 4.5/5, with positive feedback on professionalism but some users note extended wait times and unresolved long-term issues. Several reviews mention frustration with support responsiveness and the impact of frequent, sometimes disruptive, updates.

Edge: ResNexus.

Which Has More Integrations: ResNexus or SkyTouch?

SkyTouch leads with 33 verified partners, including industry leaders like SiteMinder, Chargerback, and Impulsify, offering broader integration options. ResNexus supports 17 verified partners, including Airbnb, Triptease, and Google, focusing on popular OTAs and marketing tools.

Both platforms share three integrations: Canary Technologies, Easyway, and Actabl. If your hotel relies heavily on third-party integrations for distribution, SkyTouch’s wider partner list provides more flexibility.

Edge: SkyTouch.

Which Do Hoteliers Rate Higher: ResNexus or SkyTouch?

ResNexus has a review count of 186 with an overall rating of 0/5, but its recent reviews and high recommendation rate of 97% suggest steady user satisfaction. Many small property owners appreciate its automation and customer support, despite the low official rating possibly reflecting a data inconsistency or review platform issue.

SkyTouch has 119 reviews and a 3.5/5 overall rating, with recent reviews praising its user-friendly interface and rate management but criticizing bugs and support delays. Larger hotels and multi-property managers tend to rate SkyTouch higher, citing ease of use.

Given the recency and quantity of reviews, ResNexus’s support and features have the stronger reputation.

Edge: ResNexus.

How Much Do ResNexus and SkyTouch Cost?

ResNexus charges a flat base price of $800, with no trial or monthly fees, but specific costs may vary based on property size and needs. SkyTouch’s base fee is $600 per month, also without a free trial, with additional costs potentially incurred through integrations or add-ons.

Neither platform explicitly offers tiered pricing or detailed packages, but ResNexus’s higher base price reflects its broader feature set.

What Type of Hotel Should Use ResNexus?

• Hotels that prioritize guest engagement, automation, and marketing tools.
• Small to mid-sized properties like B&Bs, inns, RV parks, and vacation rentals.
• Teams that want a user-friendly system with robust contactless and online check-in options.
• Properties seeking integrated marketing, guest CRM, and digital registration.
• Not ideal if your hotel requires extensive customization or operates at a very large scale.

Not ideal if your property relies on complex rate management, multi-property oversight, or extensive integrations beyond the core features.

What Type of Hotel Should Use SkyTouch?

• Hotels that need quick onboarding and easy-to-train staff.
• Mid-sized and large hotels, chains, or properties with multiple locations.
• Teams focused on detailed reporting, rate management, and centralized control.
• Properties seeking cloud access and remote management capabilities.
• Not ideal if your hotel requires extensive automation, marketing tools, or customizations.

Not ideal if your hotel experiences frequent software bugs or expects high levels of customization beyond core features.

ResNexus vs SkyTouch: The Bottom Line for Hotels

ResNexus and SkyTouch serve distinct hotel segments with clear advantages. ResNexus is the better choice for small to mid-sized properties focused on automation, guest management, and marketing, thanks to its extensive feature set and support reputation.

SkyTouch excels for larger hotels or chains needing simple onboarding, multi-location control, and detailed reports, but it suffers from some bugs and limited customization. For property owners seeking proven support and comprehensive automation, ResNexus is the safer option.

If your hotel values automation, marketing, and dedicated support, go with ResNexus. If you need an intuitive interface, quick setup, and broad integrations for a larger operation, SkyTouch fits better.

In conclusion, ResNexus’s extensive features and recent positive reviews make it the stronger overall choice for smaller properties. SkyTouch’s ease of use and growing integration network make it suitable for larger hotels aiming for efficiency and remote management. Your decision should prioritize your property’s scale, automation needs, and growth plans.