Resort Data vs. Stayntouch:
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The Decision

Choosing a property management system (PMS) is a critical step in elevating your hotel’s operational efficiency, guest satisfaction, and revenue. Both Resort Data and Stayntouch aim to serve this purpose but cater to different needs and hotel profiles. Resort Data, with its long history, targets a broad range of accommodation types, including timeshares, campgrounds, and vacation rentals, but lacks recent review data and a clear modern interface. Stayntouch, on the other hand, boasts a highly rated, cloud-based platform that’s praised for its ease of use and extensive features, making it a more compelling choice for most hotels today.

Your decision hinges on your hotel’s specific needs: do you seek a flexible, versatile platform suited for complex operations, or a streamlined, user-friendly system designed for speed and scalability? Let’s explore the differences in more detail.

Is Resort Data or Stayntouch Better for Hotels?

Resort Data has been serving diverse accommodation providers since 1981, offering a dedicated PMS that handles reservations, billing, and guest communications. However, with zero reviews and an outdated rating profile, there’s no recent evidence of its performance or customer satisfaction. Conversely, Stayntouch has accumulated 317 reviews, with a recent surge of 26 reviews in the last six months, giving it a current and strong reputation—rated 4.56 out of 5 overall.

While Resort Data’s long-standing history suggests stability, the lack of recent feedback makes it difficult to assess its current usability or support. Stayntouch, with its modern interface and high customer ratings, appears more aligned with the needs of contemporary hotels seeking agility and digital integration. Are you comfortable betting on an older platform with limited recent data, or do you prefer a system with clear, recent validation?

Stayntouch vs Resort Data: Which Should Your Hotel Choose?

If your hotel needs a highly intuitive, cloud-based PMS with extensive integrations and a user-friendly interface, Stayntouch is the clear choice. Its features include mobile check-in, online checkouts, and a robust revenue management module, all praised by users for simplicity and speed. For property managers seeking a system that scales easily, supports multi-property management, and offers a broad ecosystem of integrations, Stayntouch’s 188 verified partners and 49 unique features make it well-suited.

Resort Data could be appropriate if your operation requires tailored programming, specialized marketplaces like timeshare or campgrounds, or if you prioritize a platform with a longstanding legacy. However, given its zero reviews and lack of recent validation, it’s hard to justify its adoption over Stayntouch unless you have specific custom needs that only Resort Data can address. For most hotels, especially those seeking efficiency and modern support, Stayntouch is the safer, smarter pick.

Is Stayntouch or Resort Data Easier to Use?

Stayntouch’s user ratings reflect an exceptional ease of use, with a 4.7 out of 5 rating based on user reviews that praise its intuitive screens, fast onboarding, and mobile-friendly design. Reviewers highlight how quickly new staff can learn the system, with one mentioning that training was “really efficient even in a very short time,” and another emphasizing the platform’s “friendly and easy” interface. Support and onboarding are rated 4.68 out of 5, with users describing the onboarding process as seamless and the support team as highly responsive.

In contrast, Resort Data’s lack of recent reviews and ratings makes it impossible to assess user experience accurately. Its outdated profile and zero feedback suggest it may not meet current usability standards. Edge: Stayntouch.

Which Has Better Features: Resort Data or Stayntouch?

Stayntouch offers a suite of 49 features, including revenue management, online check-in, guest profiles, integrated payment processing, guest messaging, and a mobile app—many of which are absent in Resort Data’s offering. Resort Data’s feature set appears to be limited to core reservation and billing functionalities, with no mention of advanced modules like housekeeping, group management, or digital registration.

The breadth and depth of Stayntouch’s features enable hotels to manage operations end-to-end from a single platform, supporting automation and guest engagement. Resort Data’s narrower feature set likely restricts its utility for hotels seeking modern, integrated solutions. Edge: Stayntouch.

Which Has Better Customer Support: Resort Data or Stayntouch?

Stayntouch’s customer support is highly regarded, with a 4.68 out of 5 rating, and reviews describe their support team as “friendly,” “thorough,” and “responsive.” Recent reviews emphasize the smooth onboarding process, quick issue resolution, and ongoing support, with one reviewer noting that the team “goes out of their way to support you.” Their online support and training resources are also praised.

Resort Data’s support ratings are unavailable, and with no recent reviews, there’s no recent data to confirm the quality of their customer service. Without current feedback, it’s difficult to trust their support quality at a critical time when reliability matters most. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Resort Data or Stayntouch?

Stayntouch’s 4.56/5 rating is based on 317 reviews, with recent reviews confirming strong satisfaction—94% of users would recommend it. Hotel segments such as boutique hotels, branded properties, and independent hotels rate it particularly highly, often citing ease of use and support as key advantages.

Resort Data’s lack of recent reviews and ratings means it has no current reputation score or hotel ratings to consider. Its historical presence does not translate into contemporary performance metrics. For most hotels, Stayntouch’s consistent and recent positive reviews make it the clearly favored choice. Edge: Stayntouch.

How Much Do Resort Data and Stayntouch Cost?

Resort Data does not publicly disclose pricing, but it is typical for such legacy systems to have custom quotes based on property size and needs. Stayntouch charges $800 per month, with no implementation fee or trials, making its cost transparent and predictable.

Given the lack of pricing transparency for Resort Data, most hotels should consider the known cost structure of Stayntouch. Its monthly fee provides clarity and aligns with its modern SaaS model, offering a clear value proposition for the features and support included. Edge: Stayntouch.

What Type of Hotel Should Use Resort Data?

• Hotels that operate in niche markets like timeshares, campgrounds, or private residence clubs and require tailored programming.
• Operations with complex, custom workflows that benefit from dedicated, long-term support.
• Hotels with existing infrastructure built around older systems seeking continuity.
• Properties that prioritize a legacy platform with a long industry presence.

Not ideal if:

• You need a modern, mobile-friendly interface.
• You prioritize rapid onboarding and user-friendly design.
• You want extensive integrations and real-time cloud features.
• You seek ongoing innovation and frequent updates.

Resort Data may suit specialized, legacy operations but is less suitable for hotels seeking modern digital management.

What Type of Hotel Should Use Stayntouch?

• Hotels seeking a modern, cloud-based PMS capable of multi-property management.
• Properties that value ease of use, quick onboarding, and mobile functionality.
• Hotels that want extensive integrations with third-party systems and value automation.
• Properties prioritizing guest experience, including contactless check-in and digital messaging.
• Hotels aiming to scale efficiently and improve staff productivity.

Not ideal if:

• You have highly customized, non-standard workflows requiring bespoke programming.
• Your operation is very small and needs only basic reservation management.
• You are highly committed to an on-premise solution or legacy systems.

Stayntouch is best suited for hotels looking for a flexible, scalable, and user-friendly PMS that supports growth.

The Bottom Line for Hotels: Resort Data or Stayntouch?

Resort Data’s legacy positioning and specialized focus make it a viable choice for niche markets like timeshares and campgrounds, especially if your operation relies heavily on custom workflows. However, the complete lack of recent reviews and features limits its appeal for most modern hotels.

Stayntouch’s high ratings, recent positive feedback, and extensive feature set make it the clear choice for most hotels seeking operational efficiency and guest satisfaction. Its modern cloud platform is designed to scale, innovate, and integrate with a broad ecosystem of third-party solutions.

If your hotel values a proven, user-friendly platform with current support and a rich feature set, Stayntouch is the recommended option. Resort Data may work if you need deep customization for a niche property type, but for most properties, the modern, well-supported, and highly-rated system wins.