ThinkReservations PMS vs. Zavia ERP:
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The Decision

Choosing the right property management system (PMS) is essential for your hotel’s operational efficiency, guest satisfaction, and revenue growth. ThinkReservations PMS by ThinkReservations and Zavia ERP by Zavia ERP are both designed to streamline hotel management, but they differ significantly in focus, features, and market presence. Your decision hinges on your hotel’s size, location, and operational needs, but understanding their core strengths can guide your choice.

ThinkReservations offers a more established, review-backed platform with broad functionality and strong North American presence. Zavia ERP, while promising, lacks recent user reviews and has a narrower regional footprint. So, which one is better suited for your hotel?

Is ThinkReservations or Zavia ERP Better for Hotels?

ThinkReservations is a mature platform with a 4.88 out of 5 overall rating from 356 reviews, with recent feedback from the last six months that solidifies its reliability. It excels in ease of use, onboarding, and customer support, making it suitable for small to medium hotels looking for a straightforward yet feature-rich solution.

Zavia ERP, on the other hand, remains unreviewed in recent times, with no available ratings or user feedback, making it difficult to assess its current performance or customer satisfaction. Its regional focus on Latin America, especially Mexico, suggests it may be better suited for hotels operating in those markets.

Are you willing to take a chance on an unreviewed system, or do you prefer a proven solution with recent, positive feedback? The choice depends on your risk appetite and regional needs.

ThinkReservations vs Zavia ERP: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, user-friendly system with proven support in North America, go with ThinkReservations. Its ease of onboarding, automated reminders, and integrations with major OTAs are ideal for small, independent hotels and inns aiming to maximize operational efficiency and guest communication.

If your hotel is based in Latin America or you prioritize a lower-cost solution with basic centralized reservation management, Zavia ERP might appeal, especially if you value native Spanish support and local market familiarity. However, the lack of recent reviews and detailed feature data makes it harder to justify over the proven track record of ThinkReservations.

For hotels seeking a reliable, highly-rated PMS with extensive integrations and strong North American presence, ThinkReservations is the clear choice. Conversely, if you are in Latin America and want a localized solution, Zavia could fit, but proceed cautiously.

Is ThinkReservations or Zavia ERP Easier to Use?

ThinkReservations scores a 4.82 out of 5 for ease of use, with reviews consistently praising its intuitive interface, seamless onboarding, and accessible support. Users describe it as “like adding another employee to our business,” emphasizing how it simplifies daily operations.

Zavia ERP’s ease of use remains unverified due to no recent reviews or ratings. Without user feedback, assessing its interface or onboarding experience is impossible.

Edge: ThinkReservations.

Which Has Better Features: ThinkReservations or Zavia ERP?

ThinkReservations provides 38 shared features, along with one unique feature: automated reminders, enhancing guest communication. It also offers advanced functionalities like upselling, data reporting, and integrations with OTAs such as Booking.com, Expedia, Airbnb, and Tripadvisor.

Zavia ERP boasts 13 exclusive features, including real-time rate and inventory synchronization with over 40 agencies, a mobile-first booking engine, website management, and integrated payment gateways. Its features are tailored to control and grow smaller hotels efficiently.

The key difference is the breadth of features—ThinkReservations covers more operational aspects, while Zavia’s features focus on real-time rate management and direct sales tools.

Edge: ThinkReservations.

Which Has Better Customer Support: ThinkReservations or Zavia ERP?

ThinkReservations maintains an impressive customer support rating of 4.82 out of 5, with reviews highlighting quick responses, knowledgeable staff, and a helpful onboarding process. Users often say support is “accessible,” “friendly,” and “helpful,” making it a standout in this category.

Zavia ERP’s support ratings and reviews are unavailable, leaving a gap in customer support assessment. Without recent feedback, it’s unclear how responsive or effective their support team is.

Edge: ThinkReservations.

Which Has More Integrations: ThinkReservations or Zavia ERP?

ThinkReservations connects with 16 verified partners, including major OTAs and service providers like Stripe, Triptease, OpenKey, and TrustYou, offering robust ecosystem connectivity. This broad integration network supports streamlined operations and guest engagement.

Zavia ERP has five verified integrations, with notable connections to platforms like Profitroom, SiteMinder, and AskSuite. While useful, its smaller partner network limits connectivity options for expansive operational needs.

ThinkReservations’ larger and more diverse integration pool makes it better suited for hotels seeking extensive connectivity with OTAs, reputation management, and guest engagement tools.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: ThinkReservations or Zavia ERP?

ThinkReservations’ recent reviews consistently rate it highly, with a 4.88/5 score from 343 reviews, and 97% of users would recommend it. Hotels across various segments, especially inns and boutique hotels, praise its ease of use, support, and operational impact.

Zavia ERP, lacking recent reviews and ratings, cannot be reliably rated. Its absence of user feedback makes it impossible to assess user satisfaction or property-specific ratings.

Therefore, the clear winner in user ratings is ThinkReservations, especially given its recent review activity and high scores.

Edge: ThinkReservations.

How Much Do ThinkReservations and Zavia ERP Cost?

ThinkReservations charges a base fee of $500 per month, with no mention of a free trial or additional fees. Its pricing model is straightforward but may be higher than some smaller systems.

Zavia ERP’s base price is $300 per month, also without a trial, making it slightly more affordable upfront. However, the total value depends on the features and support offered, which are less documented for Zavia.

Given the extensive reviews, support, and features, ThinkReservations’ higher price might reflect its comprehensive capabilities.

What Type of Hotel Should Use ThinkReservations?

• Hotels that need a proven, easy-to-use PMS with strong OTA integration.
• Inns, boutique hotels, and small properties seeking automation and guest communication tools.
• Hotels prioritizing operational efficiency and data-driven decision-making.
• Teams that want reliable support and onboarding with minimal technical expertise.

Not ideal if...

• Your hotel is primarily in Latin America, where local, regional solutions like Zavia may be more tailored.
• You require highly specific, location-based features not included in ThinkReservations.
• Budget constraints are tight, and you can’t justify the higher monthly fee.

What Type of Hotel Should Use Zavia ERP?

• Hotels in Latin America, especially Mexico, seeking a locally developed solution tailored to regional needs.
• Small to medium-sized hotels aiming for centralized reservation management and real-time OTA synchronization.
• Hotels wanting to create and manage their own website easily, with integrated payment gateways.
• Teams that prefer a system developed by hotel operators with local market experience.

Not ideal if...

• You operate in North America or require extensive third-party integrations beyond Zavia’s current partnerships.
• You need a system with a proven recent user base and high satisfaction ratings.
• Your property is large (over 200 rooms) or needs complex revenue management features.

The Bottom Line for Hotels

ThinkReservations offers a well-rounded, review-backed platform with a broad feature set, extensive integrations, and high user satisfaction. It’s ideal for small to medium hotels in North America that need an intuitive, reliable PMS that enhances operational efficiency and guest communication.

Zavia ERP presents a compelling option if your hotel is based in Latin America, prioritizes local support, and needs real-time OTA synchronization. However, its lack of recent reviews and limited integrations make it less suitable for hotels seeking proven, scalable solutions.

If your hotel values stability, proven performance, and comprehensive features, choose ThinkReservations. If regional focus, native language support, and lower cost are more critical, consider Zavia ERP—but proceed with caution.