Top 3 Core Objectives:
Before returning to Oaky, the team at Mercure Hotel MOA Berlin had specific goals in mind. They needed a solution that could drive reliable upsell revenue, reduce manual work, and provide the insights needed to optimize their strategy. These three objectives shaped their decision to move back to a dedicated upselling platform.
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Drive Consistent Upsell Revenue:
Upselling was a key revenue stream, so the team needed a solution that could deliver consistent results, ROI-proven results
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Minimize Tedious, Manual Processes:
The team wanted a solution that was easy to manage and could automate the upselling flow. From setting up offers to syncing guest requests with the PMS once a deal is sold, the goal was to reduce manual work, minimize errors, and let the system do the heavy lifting—while remaining user-friendly for daily use.
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Better Reporting:
The team needed clear insights into upselling performance and ROI to make smarter decisions, refine offers, and improve results over time.