Top 3 Core Objectives:
The Guestbook rewards, the hotel aims to strengthen guest
relationships, increase repeat bookings, and enhance overall satisfaction, all
while differentiating itself in a competitive market.
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Increased Room Revenue:
The program drove a significant $1.6M in lifetime room revenue impact while generating 4,952 annual room nights, reflecting its success in attracting and retaining guests.
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Robust Growth:
With 2,238 guests enrolled, repeat stays increased to 22.5%, contributing to the resort's robust growth.
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Strengthened Guest Relationships:
With a 16.8x revenue-to-cost multiple, the initiative not only strengthened guest relationships but also solidified Flying Horse Resort & Club’s position as a standout destination in luxury hospitality.