AeroGuest Upselling vs. Oaky by Plusgrade:
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The Decision

Choosing the right upselling software can significantly impact your hotel’s revenue and guest satisfaction. AeroGuest Upselling and Oaky by Plusgrade both aim to boost ancillary revenue, but they do so through different approaches and features. While AeroGuest offers a broad range of integrations and contactless options, Oaky emphasizes targeted, personalized offers with automation and extensive PMS compatibility. Your choice hinges on your hotel’s priorities: operational integration or personalized guest engagement?

Both solutions tackle the core challenge of increasing revenue without increasing staff workload, yet their methods diverge. AeroGuest’s recent reviews are scarce, with only 3 total reviews and no recent feedback, whereas Oaky’s 443 reviews, with 7 in the last 6 months, provide a more current picture. Do you want a proven, highly recommended platform with recent user feedback or a less-reviewed option?

Does your hotel need a flexible, contactless upselling platform or a highly personalized, automated solution? Let’s explore how they compare across critical aspects.

Is AeroGuest Upselling or Oaky Better for Hotels?

Both AeroGuest and Oaky aim to enhance guest experience and increase revenue through upselling, but their approaches differ. AeroGuest emphasizes seamless integration with hotel systems, including PMS and door lock systems, and offers features like self-service check-in and passport scanning. It’s designed to automate operations and improve contactless experiences, particularly relevant post-pandemic.

In contrast, Oaky focuses on dynamic, personalized upselling campaigns delivered via email, pre-arrival, and during stay, with automation, segmentation, and real-time offers. Oaky’s strength lies in targeted, guest-specific marketing and automation, which significantly boosts conversion rates.

Given AeroGuest’s limited recent reviews and only 3 total, its current user confidence is lower than Oaky’s. Oaky’s recent reviews highlight consistent revenue growth, high user satisfaction, and a 96% likelihood to recommend, making it more reliable for hoteliers seeking proven results.

Which platform aligns better with your hotel’s operational needs versus your guest engagement strategy?

Oaky vs AeroGuest: Which Should Your Hotel Choose?

If your hotel prioritizes automation, guest segmentation, and targeted pre-arrival offers, go with Oaky. Its features like offer templates, dynamic pricing, and extensive PMS integrations (54 partners) support scalable, personalized upselling that consistently increases ancillary revenue, as demonstrated by reviews from properties like Lore Group and Sofitel.

If your hotel values contactless check-in, integrated access control, and simplified operations, AeroGuest may be suitable. Its PMS integration, self-service check-in, and features like mobile key options cater well to busy, tech-savvy properties or those with unstaffed receptions. However, AeroGuest’s limited recent feedback raises questions about ongoing support and innovation.

For hotels seeking proven, highly-rated upselling platforms with recent positive reviews, Oaky is the clear choice. AeroGuest’s fewer reviews and lack of recent feedback weaken its position, especially when considering future support and development.

Is AeroGuest or Oaky Easier to Use?

Oaky’s interface receives a 4.84/5 overall rating, praised for its intuitiveness and ease of onboarding, with recent reviews emphasizing quick setup and minimal training requirements. Users report that Oaky’s automation and segmentation tools are straightforward, making staff adoption smooth and rapid.

AeroGuest’s ease of use is rated at 4.33/5, with reviews indicating some limitations in customization and integration, particularly around payment recognition and passport scanning. Its onboarding process appears effective, but the limited recent feedback suggests less ongoing refinement.

Edge: Oaky.

Which Has Better Features: AeroGuest or Oaky?

AeroGuest offers 10 unique features, including PMS integration, PCI compliance, self-service check-in/out, device agnosticism, and ID verification, making it a comprehensive operational tool. It also supports contactless pre-arrival, hotel felicity introductions, and door lock integrations.

Oaky provides 4 unique features: dynamic upgrade pricing, offer templates library, automated fulfillment routing, and SOC 2 data security certification. Its core strength lies in personalized, automated upselling campaigns, segmentation, and dynamic pricing, which have driven significant revenue increases for many properties.

While AeroGuest boasts more features overall, Oaky’s focus on automation, personalization, and security may deliver more tangible revenue benefits.

Edge: AeroGuest, for a broader feature set; but for targeted upselling, Oaky’s specialized features are more impactful.

Which Has Better Customer Support: AeroGuest or Oaky?

Oaky’s customer support is rated at 4.87/5, with reviews highlighting quick, knowledgeable responses and ongoing partnership. Users like Hotel At Six and Lore Group praise its proactive support, which directly contributed to revenue growth and operational efficiency.

AeroGuest’s support ratings are slightly lower at 4.67/5, with reviews echoing satisfaction but lacking recent detailed feedback. Some users mention limited customization and integration issues, which may reflect less active support.

Edge: Oaky.

Which Has More Integrations: AeroGuest or Oaky?

Oaky integrates with 54 verified partners, including major PMS and hotel tech companies like Stayntouch, Mews, Oracle Hospitality, and SiteMinder. Its extensive partner network enables seamless integration into large, multi-property tech stacks.

AeroGuest has 26 verified partners, including Opera, Booking Factory, and SALTO Systems, but fewer than Oaky. Its integrations are solid but less extensive, potentially limiting scalability for larger hotel groups or complex tech environments.

Edge: Oaky.

Which Do Hoteliers Rate Higher: AeroGuest or Oaky?

Oaky’s overall rating of 4.84/5 is backed by 443 reviews, with recent feedback emphasizing increased revenue, automation, and staff engagement. Hotels like Lore Group and Sofitel praise its ability to deliver measurable results and ease of use.

AeroGuest’s ratings are based on only 3 reviews, with no recent feedback, making it difficult to gauge current user satisfaction. The limited reviews suggest less confidence from hoteliers, especially when compared to Oaky’s proven track record.

Edge: Oaky.

How Much Do AeroGuest and Oaky Cost?

AeroGuest does not publicly list pricing details, indicating a possibly customized quote based on hotel size and needs. Its lack of a free trial or transparent pricing suggests it may be more costly or tailored, but details are unclear.

Oaky charges a base price of $300 per month, with no free tier or trial, but its pricing is straightforward. Given its extensive features and proven revenue impact, many hotels find the investment justified.

In absence of detailed AeroGuest pricing, Oaky’s transparent structure makes it easier to evaluate value.

What Type of Hotel Should Use AeroGuest?

• Hotels that need contactless, self-service check-in/out options and mobile key functionality.
• Properties aiming to automate operational tasks like ID verification and room selection.
• Hotels with unstaffed or remote receptions.
• Hotels seeking integration with door lock systems and access control.

Not ideal if you require extensive personalized upselling, segmentation, or sophisticated revenue management features.

What Type of Hotel Should Use Oaky?

• Hotels focused on increasing ancillary revenue through targeted, personalized offers.
• Properties with sophisticated PMS integration needs, especially across multiple sites.
• Hotels looking to automate pre-arrival and during-stay upselling campaigns.
• Chains aiming for scalable, data-driven upselling strategies.

Not ideal if your hotel prioritizes operational automation over guest segmentation or if integration with legacy systems is limited.

Oaky vs AeroGuest: The Bottom Line for Hotels

Oaky is clearly the stronger platform based on current reviews, recent user feedback, and extensive integrations. Its focus on personalization, automation, and measurable revenue increases makes it ideal for hotels seeking to grow their ancillary income.

AeroGuest offers a broad feature set for operational automation and contactless services, but its limited recent feedback and fewer reviews diminish confidence. It’s a suitable choice for hotels prioritizing operational efficiency and contactless check-in, but less so for revenue-focused upselling.

If your hotel aims to maximize upselling effectiveness and has the capacity to leverage extensive guest segmentation, Oaky is the recommended platform. AeroGuest may serve well if operational automation and contactless experiences are your main goals, but you should consider the limited recent support feedback and lower review count.

In conclusion, for most hoteliers evaluating these two options today, Oaky’s recent reviews, proven revenue success, and extensive integrations make it the preferred choice. AeroGuest’s lower review volume and less recent feedback suggest it’s a less reliable investment at this moment, especially if upselling and guest personalization are your priorities.